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HomeMy WebLinkAbout063470-E1 - General - Contract - IDEMIA Identity & Security USA LLC()) IDEMIA 14 Crosby Dr., 2nd Flr., Bedford, MA 01730 Tel: (978) 215-2400 February 19, 2026 Kimberly Allen FORT WORTH POLICE DEPARTMENT 505 W Felix Street Fort Worth, Tx 76115 Kimberly.Allen(5�fortworthtexas.gov RE: Extension to Maintenance and Support Agreement # 006960-000 Dear Lorraine Leonard, CSC No. 63470-El By means of this letter, IDEMIA Identity & Security USA LLC ("IDEMIA" or "Seller") hereby extends FORT WORTH POLICE DEPARTMENT Maintenance and Support Agreement for the period March 30, 2026 through March 29, 2027. All terms and conditions of the original agreement shall remain in full force and effect. Please indicate acceptance of this extension by signing in the acceptance block below and returning it to my attention via Email at Kimberly.Lindahl@ps-idemia.com at your soonest convenience. IDEMIA I&S appreciates the opportunity to present this quote, which will remain valid for 90 calendar days from the quote date, after which availability and/or prices are subject to change. If you have any questions or need further clarification, please contact me at (630) 347-1194 or e-mail Kimberly. Lindahl@ps-idemia.com. Thank you in advance. Thank you, Kimberly J. Lindahl (Dullinger) Maintenance Agreement Specialist II Idemia Identity & Security USA LLC Accepted by: IDEMIA IDENTITY & C RITY USA LLC Signed by: Printed Name: Christian H. Title: Sr. Vice President Date: February 19, 2026 OFFICIAL RECORD CITY SECRETARY FT. WORTH, TX FORT WORTH POLICE DEPARTMENT Signed by: 9. Printed Name: William Johnson Title: Assistant City Manager Date: 05/29/2026 Please note this is not an invoice. An invoice will be provided after receipt of the signed document or purchase order. Reference: SA 006960-000 Page 1 of 6 IDEMIA • 14 Crosby Dr., 2nd Flr., Bedford, MA 01730 Technical Help Desk (800) 734-6241 • Email: AnaheimCSCenter(a).us.IDEMIA.com • www.IDEMIA.com ACCEPTED AND AGREED: CITY OF FORT WORTH AL RECOMMENDED: y: David CarabajaltMay 29, 2026 16:41:16 CDT) ame: David Carabajal itle: Executive Assistant Chief TTEST: ame: Jannette S. Goodall itle: City Secretary Qf Foar°°0a ae °9ad NTRACT COMPLIANCE MANAGER: signing I acknowledge that I am the person Ionsible for the monitoring and iinistration of this contract, including wring all performance and reporting Kagwyw ! e-e- Kathryn Agee 7Aay 26, 20ff6 08:58:44 CDT) fame: Kathryn Agee itle: Senior Management Analyst AS TO FORM AND Amarna Muhammad Assistant City Attorney CRACT AUTHORIZATION: : N/A ate Approved: orm 1295 Certification No.: NIA Jack Brothers OFFICIAL RECORD CITY SECRETARY FT. WORTH, TX Reference: SA 006960-000 Page 2 of 6 IDEMIA • 14 Crosby Dr., 2nd Flr., Bedford, MA 01730 Technical Help Desk (800) 734-6241 • Email: AnaheimCSCentere-us.IDEMIA.com • www.IDEMIA.com Exhibit A: Description of Covered Products MAINTENANCE AND SUPPORT AGREEMENT NO. SA # 006960-000 CUSTOMER: FORT WORTH POLICE DEPARTMENT The following table lists the Products under maintenance coverage: ProductDescr iption Node Coverage (2) IDEMIA LiveScan Station Cabinet Tenprint/Palmprint, IDEMIA LiveScan Station Software, FBI Appendix F Certified LiveScan Tenprint/Palmprint 50OPPI Scanner with Moisture TXTPE19506/ 24 x 7 Discriminating Optics Scanner TM (MDO) Block TXTPE34505 Uplift Technology, Computer, Monitor, keyboard, w/Mugshot, UPS, Motorized Ruggedized Cabinet, Standard TX-DPS defined Workflows and profiles, ADDITIONAL TERMS END OF LIFE IDEMIA develops, manufactures, licenses and offers high technology products and services. In the ordinary course of its product development life cycle, IDEMIA will declare certain products as obsolete and end -of -life ("EOL"). In the event that IDEMIA determines that a product is EOL, IDEMIA shall endeavor to provide its customer with at least twelve (12) months advanced notice of the EOL date. Such notice shall include the planned last purchase order date and last shipment date for the EOL product. At the time that IDEMIA provides its customers with such EOL notice, IDEMIA shall further endeavor to provide its customer with notice of IDEMIA's intent to offer a next version of the product, or a new or substitute product or service with the same or similar functionality to the EOL product. IDEMIA's product EOL notice shall also include the planned period for any continued technical support of the EOL product. During any continued technical support period, IDEMIA will continue to use commercially reasonable efforts to repair the EOL product based on availability of parts and availability of trained technical support, however, IDEMIA does not warrant performance of the EOL product and IDEMIA will not prepare any further updates or maintenance fixes for the EOL product. PRICE INCREASE Price Protection. On the Effective Date of each year during the Term, either Party may notify the other in writing of any desired change in the price of any of the Products as a result of an increase or decrease in IDEMIA's actual costs in the maintenance and support of the Products. After a Party has received such notice, if such Party does not accept any or all of such price changes, IDEMIA and Customer shall negotiate in good faith for a period not to exceed ten (10) days. In the absence of agreement regarding any proposed price changes, the prices shall remain unchanged pending resolution pursuant the executive escalation. Any mutually agreed -upon change in the price for the Products will be documented in writing signed by Customer and IDEMIA and will be implemented on the date agreed by the Parties. Inflation Adjustment. The Services prices identified above shall be adjusted for inflation on an annual basis during the term of this Agreement based upon the Consumer Price Index (CPI) appropriate for these Products and Services as of the Effective Date of the parties Agreement. Reference: SA 006960-000 Page 3 of 6 IDEMIA • 14 Crosby Dr., 2nd Flr., Bedford, MA 01730 Technical Help Desk (800) 734-6241 • Email: AnaheimCSCenter(cDus.IDEMIA.com • www.IDEMIA.com Exhibit B: Maintenance and Support Agreement - Number SA # 006960-000 This Support Plan is a Statement of Work that provides a description of the support to be performed. 1. Services Provided. The Services provided are based on the Severity Levels as defined herein. Each Severity Level defines the actions that will be taken by Seller for Response Time, Target Resolution Time, and Resolution Procedure for reported errors. Because of the urgency involved, Response Times for Severity Levels 1 and 2 are based upon voice contact by Customer, as opposed to written contact by facsimile or letter. Resolution Procedures are based upon Seller's procedures for Service as described below. Severity Level Definition Response Time Target Resolution Time Total System Failure - occurs when the System is not Telephone conference Resolve within 24 hours functioning and there is no workaround; such as a Central within 1 hour of initial voice of initial notification 1 Server is down or when the workflow of an entire agency is notification not functioning. Critical Failure - Critical process failure occurs when a crucial Telephone conference Resolve within 7 element in the System that does not prohibit continuance of within 3 Standard Business Standard Business Days 2 basic operations is not functioning and there is usually no Hours of initial voice of initial notification uitable work -around. Note that this may not be applicable to notification intermittent problems. Non -Critical Failure - Non -Critical part or component failure Telephone conference Resolve within 180 days ccurs when a System component is not functioning, but the within 6 Standard Business in a Seller -determined 3 System is still useable for its intended purpose, or there is a Hours of initial notification Patch or Release. reasonable workaround. Inconvenience - An inconvenience occurs when System causes Telephone conference At Seller's discretion, 4 minor disruption in the way tasks are performed but does not within 2 Standard Business may be in a future top workflow. Days of initial notification Release. Customer request for an enhancement to System functionality is Determined by Seller's If accepted by Seller's he responsibility of Seller's Product Management. Product Management. Product Management, a 5 release date will be provided with a fee schedule, when appropriate. 1.1 Reporting a Problem. Customer shall assign an initial Severity Level for each error reported, either verbally or in writing, based upon the definitions listed above. Because of the urgency involved, Severity Level 1 or 2 problems must be reported verbally to the Seller's call intake center. Seller will notify the Customer if Seller makes any changes in Severity Level (up or down) of any Customer - reported problem. 1.2 Seller Response. Seller will use best efforts to provide Customer with a resolution within the appropriate Target Resolution Time and in accordance with the assigned Severity Level when Customer allows timely access to the System and Seller diagnostics indicate that a Residual Error is present in the Software. Target Resolution Times may not apply if an error cannot be reproduced on a regular basis on either Seller's or Customer's Systems. Should Customer report an error that Seller cannot reproduce, Seller may enable a detail error capture/logging process to monitor the System. If Seller is unable to correct the reported Residual Error within the specified Target Resolution Time, Seller will escalate its procedure and assign such personnel or designee to correct such Residual Error promptly. Should Seller, in its sole discretion, determine that such Residual Error is not present in its Release, Seller will verify: (a) the Software operates in conformity to the System Specifications, (b) the Software is being used in a manner for which it was intended or designed, and (c) the Software is used only with approved hardware or software. The Target Resolution Time shall not commence until such time as the verification procedures are completed. 1.3 Error Correction Status Report. Seller will provide verbal status reports on Severity Level 1 and 2 Residual Errors. Written status reports on outstanding Residual Errors will be provided to System Administrator on a monthly basis. 2. Customer Responsibility. 2.1 Customer is responsible for running any installed anti -virus software. 2.2 Operating System COS") Upgrades. Unless otherwise stated herein, Customer is responsible for any OS upgrades to its System. Before installing any OS upgrade, Customer should contact Seller to verify that a given OS upgrade is appropriate. 3. Seller Responsibility 3.1 Anti -virus software. At Customer's request, Seller will make every reasonable effort to test and verify specific anti -virus, anti -worm, or anti -hacker patches against a replication of Customer's application. Seller will respond to any reported problem as an escalated support call. 3.2 Customer Notifications. Seller shall provide access to (a) Field Changes; (b) Customer Alert Bulletins; and (c) hardware and firmware updates, as released and if applicable. 3.3 Account Reviews. Seller shall provide annual account reviews to include (a) service history of site; (b) downtime analysis; and (c) service trend analysis. 3.4 Remote Installation. At Customer's request, Seller will provide remote installation advice or assistance for Updates. Reference: SA 006960-000 Page 4 of 6 IDEMIA • 14 Crosby Dr., 2nd Flr., Bedford, MA 01730 Technical Help Desk (800) 734-6241 • Email: AnaheimCSCenter(cDus.IDEMIA.com • www.IDEMIA.com 3.5 Software Release Compatibility. At Customer's request, Seller will provide: (a) current list of compatible hardware operating system releases, if applicable; and (b) a list of Seller's Software Supplemental or Standard Releases 3.6 On -Site Correction. Unless otherwise stated herein, all suspected Residual Errors will be investigated and corrected from Seller's facilities. Seller shall decide whether on -site correction of any Residual Error is required and will take appropriate action. 4. Compliance to Local, County, State and/or Federal Mandated Changes. (Applies to Software and interfaces to those Products) Unless otherwise stated herein, compliance to local, county, state and/or federally mandated changes, including but not limited to IBR, UCR, ECARS, NCIC and state interfaces are not part of the covered Services. (The below listed terms are applicable only when the Maintenance and Support Agreement includes (a) Equipment which is shown on the Description of Covered Products, Exhibit A to the Maintenance.) 5. On -site Product Technical Support Services. Seller shall furnish labor and parts required due to normal wear to restore the Equipment to good operating condition. 5.1 Seller Response. Seller will provide telephone and on -site response to Central Site, defined as the Customer's primary data processing facility, and Remote Site, defined as any site outside the Central Site, as shown in Support Plan Options and Pricing Worksheet. 5.2 At Customer's request, Seller shall provide continuous effort to repair a reported problem beyond the PPM. Provided Customer gives Seller access to the Equipment before the end of the PPM, Seller shall extend a two (2) hour grace period beyond PPM at no charge. Following this grace period, any additional on -site labor support shall be invoiced on a time and material basis at Seller's then current rates for professional services. Reference: SA 006960-000 Page 5 of 6 IDEMIA • 14 Crosby Dr., 2nd Flr., Bedford, MA 01730 Technical Help Desk (800) 734-6241 • Email: AnaheimCSCenter(cDus.IDEMIA.com • www.IDEMIA.com Exhibit C: Support Plan Options and Pricing Worksheet Maintenance and Support Agreement # 006960-000 Date February 19, 2026 New Term Effective Start March 30, 2026 End March 29, 2027 For support on covered products, please contact Technical Help Desk at (800) 734-6241 or email at: AnaheimCSCenter@us.idemia.com STANDARD SUPPORT ® Advantage — Software Support ♦ Telephone Response: 2 Hour ♦ Standard Releases & Updates ♦ Supplemental Releases & Updates ♦ Remote Dial -In Analysis ♦ Software Customer Alert Bulletins ♦ 8 a.m. — 5 p.m. Monday to Friday PPM ♦ Unlimited Telephone Support ♦ Automatic Call Escalation ® On -Site Hardware Support ♦ 8 a.m. — 5 p.m. Monday to Friday PPM ♦ Defective Parts Replacement ♦ Hardware Service Reporting ♦ Next Day PPM On -site Response ♦ Escalation Support ♦ Product Repair ♦ Hardware Vendor Liaison ♦ Hardware Customer Alert Bulletins ♦ Equipment Inventory Detail Management ® Parts Support ♦ Parts Ordered & Shipped Next Business Day ♦ Parts Customer Alert Bulletins If customer is providing their own on -site hardware support, the following applies: ➢ Customer Orders & Replaces Parts ➢ Telephone Technical Support for Parts Replacement Available ADDITIONAL OPTIONS ❑ Users Conference Attendance ($5,172.00 per Attendee) Year: 2025 Number Attendees Requested Included in Registration Fee: • Conference Registration • Attendee package upon arrival • All sessions and training listed on the agenda • Social events listed on the agenda • Meals and breaks listed on the agenda • Hotel room from Monday arrival through Friday morning checkout • Round trip air travel • Ground transportation between the conference airport and the conference hotel Not included in Registration Fee: • Transportation fee to/from your home town airport • Airport parking fees in your home town • Meals during your travel • Meals outside those included in the conference • Airline baggage fees • In -room expenses such as pay -per -view, mini -bar, room service, and any other hotel incidentals • Extra days before or after the conference GRAND TOTAL with 24 x 7 Uplift*: $ 8,097.00 *Exclusive of taxes if applicable PLEASE PROVIDE A COPY OF YOUR CURRENT TAX EXEMPTION CERTIFICATE (if applicable) Please note this is not an invoice. An invoice will be provided after receipt of the signed document. Reference: SA 006960-000 Page 6 of 6 IDEMIA • 14 Crosby Dr., 2nd Flr., Bedford, MA 01730 Technical Help Desk (800) 734-6241 • Email: AnaheimCSCenter(cDus.IDEMIA.com • www.IDEMIA.com FORT WORTH. City Secretary's Office Contract Routing & Transmittal Slip Contractor's Name: IDEMIA Identity & Security USA LLC Subject of the Agreement: Extension to Maintenance and Support Agreement # 006960-000 M&C Approved by the Council? * Yes ❑ No M If so, the M&C must be attached to the contract. Is this an Amendment to an Existing contract? Yes 0 No ❑ 63470 If so, provide the original contract number and the amendment number. Is the Contract "Permanent"? *Yes ❑ No 0 If unsure, see backpage for permanent contract listing. Is this entire contract Confidential? *Yes ❑ No 0 If only specific information is Confidential, please list what information is Confidential and the page it is located. Effective Date: March 30, 2026 If different from the approval date. Expiration Date: March 29, 2027 If applicable. Is a 1295 Form required? * Yes ❑ No 21 *If so, please ensure it is attached to the approving M&C or attached to the contract. Project Number: If applicable. *Did you include a Text field on the contract to add the City Secretary Contract (CSC) number? Yes 0 No ❑ Contracts need to be routed for CSO processing in the followingorder: rder: 1. Katherine Cenicola (Approver) 2. Jannette S. Goodall (Signer) 3. Allison Tidwell (Form Filler) *Indicates the information is required and if the information is not provided, the contract will be returned to the department.