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061785-A3 - General - Contract - Network Consulting Services, Inc.
CSC No. 61785-A3 THIRD AMENDMENT TO FORT WORTH CITY SECRETARY CONTRACT NO. 61785 This Third Amendment to Fort Worth City Secretary Contract No. 61785 ("Third Amendment") is made between the City of Fort Worth ("City,") a Texas home rule municipality, and Network Consulting Services, Inc. ("Vendor,") a Utah corporation. City and Vendor are each individually referred to herein as a "parry" and collectively referred to as the "parties." WHEREAS, City and Vendor entered into an Agreement identified as City Secretary Contract No. 61785 beginning August 2, 2024 (the "Agreement") for the purchase of a three-year ivanti Neurons subscription and related professional services; WHEREAS, on July 24, 2025, the parties executed the Second Amendment to the Agreement to incorporate the contract documents of the underlying cooperative agreement but failed to physically attach the necessary exhibits; WHEREAS, it is the collective desire of the parties to amend the Agreement to attach the exhibits intended to be included in the Second Amendment; and WHEREAS, it is the collective desire of the parties to amend the Agreement to add Exhibits to support the upgrades of the City's ivanti Neurons ITSM system. NOW THEREFORE, known by all these present, the Parties, acting herein by and through their duly authorized representatives, agree to the following terms, which amend the Agreement as follows: 1. The Agreement is hereby amended to include Exhibits A-1 and B-1, Texas Department of Information Resources DIR-CPO-5687 Pricing Index and Cooperative Agreement, respectively; attached hereto and incorporated herein this Third Amendment. 2. The Agreement is hereby amended to include Exhibit D-1, Network Consulting Services Quote No. 174443 and Exhibit E-1 Network Consulting Services Service Proposal, for the purchase of prepaid professional services to support the upgrade of the City's ivanti Neurons ITSM platform. 3. The annual amount of the Agreement shall remain at an amount not to exceed $100,000.00. OFFICIAL RECORD CITY SECRETARY FT. WORTH, TX Third Amendment to Fort Worth City Secretary Contract No. 61785 Page 1 of 7 II. MISCELLANEOUS All other terms, provisions, conditions, covenants and recitals of the Agreement not expressly amended herein shall remain in full force and effect. [Signature Page Follows] Third Amendment to Fort Worth City Secretary Contract No. 61785 Page 2 of 7 [Executed effective as of the date signed by the Assistant City Manager below.] / [ACCEPTED AND AGREED:] City: By: Name: Title: Date: GQAIUN��� Dianna Giordano (Jul 13, 2026 10:43:11 CDT) Dianna Giordano Assistant City Manager 07/13/2026 Network Consulting Services, Inc. Signed by: IV avu� �,a.wiSbV, By: 070ED90E24D6484... Name: Ravi d Lamson Title: National sales Manager Date: 6/26/2026 CITY OF FORT WORTH INTERNAL ROUTING PROCESS: Approval Recommended: By: Name: Kevin Gunn Title: Director, IT Solutions Contract Compliance Manager: By signing I acknowledge that I am the person responsible for the monitoring and administration of this contract, including ensuring all performance and reporting requirements. By: Approved as to Form and Legality: Name: Title: By: Name: Title: Cgiv(ace Ta G%g� Candace Pagllara (Jul IT, 2026 10:37:42 CDT) Candace Pagliara Sr. Assistant City Attorney Contract Authorization: M&C: N/A Approval Date: N/A Form 1295: N/A Sudong Lee (Jul 7, 2026 13:32:22 CDT) Sudong Lee Sr. IT Solutions Manager Qd44U4U1Z a F FORr °� City Secretary: C!'g •/0 Pv� o=a paaCp TEXAg a,o By: /V Name: Jannette Goodall Title: City Secretary OFFICIAL RECORD CITY SECRETARY FT. WORTH, TX Third Amendment to Fort Worth City Secretary Contract No. 61785 Page 3 of 7 EXHIBIT A-1 Texas Department of Information Resources DIR-CPO-5687 Pricing Index (Attached) Third Amendment to Fort Worth City Secretary Contract No. 61785 Page 4 of 7 2Trust.Al Software 2.00% IT Professional Technical Services, Support 2.00% and Training Abnormal Al Cybersecurity Software 2.00% NA NA Accela Government Compliance Software 2.001/)o IT Professional Technical Services, Support 200% and Training Achievelt Strategic Planning Software 5.00% NA NA Acquia SaaS / Content Management Solution 3.00% IT Professional Technical Services and 400% Support SaaS / Content Management / Acquia Memory Optimized Annual 4.00% Subscription Adaptive Security Software 10.00% NA NA IT Professional Technical Services, Support Adaptus Cybersecurity Software 1.00% and Training. o 5.00 /o IT Professional Technical Services, Support ADF Solutions, Inc. Forensic Software 1.00% and Training 1.00% SaaS / Software Training and Adobe Development Solutions Maintenance 5% Maintenance and Support 5% and Support Adobe Adobe Enterprise 10.00% Maintenance and Support Plus IT 10o vo Professional Technical Services Value Incentive Plan (VIP) Education Adobe Membership / Large Government 11 00% Maintenance and Support Plus IT 10% Accounts (LGA) Government Professional Technical Services Membership Value Incentive Plan (VIP) Government 12% Maintenance and Support Plus IT Adobe Membership Professional Technical Services 10% IT Professional Technical Services, ADVO Logix Case Management Software 2.00% Managed Services and Support 2% Aiden Technologies Automation endpoint Management Q 2.00% NA NA Solution Software ft AIRIA SaaS / Space Optimization with 10.00% NA NA Artificial Intelligence Software Airworks Geospatial Intelligence Software o 8.00 /o NA NA Solution Artificial Intelligence Solution for Service Management, Employee Remote Management Services Aisera Experience and IT Operations 15.00% (Installation included) 50.00% Software Akamai Web Application Firewall Security 15.00% Mobile Accelerator (GB) - per GB 15.00% Software Delivered Alteryx, Inc. Data Management Software 2.00% Maintenance and Support Plus IT Maintenance Q Professional Technical Services Ambient Al, Inc. Software 2.00% IT Professional Technical Services, Support 2.00% and Training Planning, Budgeting, Forecasting IT Professional Technical Services, Support Anaplan Software 200% and Training 2.00% Anomali SaaS/Software Threat Intelligence o 3.00 /o NA NA Solution Anthropic Software 2.00% IT Professional Technical Services, Support 1.99% Appgate Zero Trust Network Access Security 10.00% IT Professional Technical Services, Support 10.00% Software Application Perfection SaaS / Security and Access Manager 10.00% NA NA Solution Apptio is now IBM Technology Financial Management 1.000/0 IT Professional Technical Services, Support 1.00% Solution SaaS / Managed Detection and Arctic Wolf Response (MDR) and Managed Risk- 5.00% NA NA Cybersecurity Solution Arms Cyber Defense Software 15.00% NA NA Asana SaaS / Project Management Solution 2.00% IT Professional Technical Services, Support 2.00% Asimily Software 2.00'1/o NA NA Authentic8 Software 5.00% NA NA Authlogics Software 2.00%o IT Professional Technical Services, Support 2.00% Automox SaaS / Patch Management Solution 2.00% Training 2.00°% SaaS/Automated Release IT Professional Technical Services, AutoRABIT Management Solution (DevSecOps) 2.00% Support plus Implementation and 2.00% success packages Ave Point SaaS / Data Management Solution 2.00% IT Professional Technical Services, Support 2.00% Aviatrix Cloud Networking and Security 5.00% IT Professional Technical Services, Support 2.50% Management Software Solution Avisare SaaS / eProcurement Solution 3 00%o IT Professional Technical Services, Support 3 00% Axiad Software 2.00% IT Professional Technical Services, Support 2.00% SaaS / Cybersecurity Asset Axonius Management Solution 35.00% NA NA Backblaze SaaS / Storage and Backup Solution 2.00% NA NA Integration and Automation for Basis Technology Digital Advertising processes Solutions (Artificial Intelligence 1 74% IT Professional Technical Services, Support 1.74% Software) Radio Frequency Detection and NA Bastille Networks Wireless Intrusion Solution 15.00% NA Beep Software 2.00% IT Professional Technical Services, Support 2.00% BetterUp SaaS / Leadership Coaching Solution 2.00% NA NA BeyonclTrust SaaS / Privileged Access Management Solution 1.00% 5 i l S i h l T IT Professionaecncaervces, Support Pp o 1.00% SaaS / Data Security, Privacy, IT Professional Technical Services, Support Big ID Compliance, and Governance 10.00% and Training 1.00% Solution Black Kite Software 2.00% NA NA Critical Event Management (CEM) UEM Value Added Services (VAS) BlackBer � Managed Security Service Provider IT Professional Technical Services, Support (MSSP) Unified EndpaintSecurity 4.00�° 400% (LIES) Software Solution Blackthorn SaaS / Payment and Event 0-50°Jo IT Professional Technical Services, Support 0.50% Management Solution Blackwire Software 2.00% IT Professional Technical Services, Support 2.00% Blancco Data Security Software 2.00% NA NA Blocksi SaaS / Internet Filtering Solution 5 00% Training 5.00% Data Connectivity/ Web Browser IT Professional Technical Services, Blue Fusion Software 2.00% Connectors Packages plus Training 2.00% Secure Collaboration Whiteboard Bluescape Software 2.00% NA NA Automated Roadway Maintenance Blyncsy and Asset Inventory Solution IT Professional Technical Services, Support 10.00% (Movement Data Intelligence 10.00% Software) SaaS / Grants Management Solution Bonterra Software 2.00J° ° IT Professional Technical Services, Support 2.00% Botcopy Software 2 00% IT Professional Technical Services, Support 2.00% Box SaaS / Content Management Solution 18 39% IT Professional Technical Services, Support 5 00% SaaS / Human Resources and Recruitment marketing and Brazen Recruitment Management Solution 5 00% Advertising services Technical Services 5 00% SaaS / Software - Digital IT Professional Technical Services, Support Broadcom Transformation, IT Modernization and 2.00% and Training 2.00% Cybersecurity Solutions. Software IT Professional Technical Services, Support C3.ai 2.00% and Training 2.00% Campus Kaizen SaaS / Case Management Solution 2.00% IT Professional Technical Services, Support 2.00% and Training Canto Software 2.00% IT Professional Technical Services, Support 2.00% and Training Carahsoft Software 1.00% IT Professional Technical Services, Support 1.GD% and Training SaaS / AI -Driven Case Management, Citizen Engagement, Worker Cardinality.ai Productivity, Data -Driven insights, 30.00% NA NA Record Management Solutions Carta Software 5.00% IT Professional Technical Services, Support 5.00% Casebook SaaS / Human Services / Social 6.00% IT Professional Technical Services, Support 4.00% Services Platform Solution Cellebrite SaaS / Digital Forensics Software 1.00% IT Professional Technical Services, Support 1.00% Solution Celonis SaaS / Process Mining Software 1.00% IT Professional Technical Services, Support 1.00% Solution and Training Censys SaaS / Exposure Management IT Professional Technical Services, Support Platform Solution 10.00% 10.00% Center for Internet Security Cybersecurity Software Solution 2.009/6 IT Professional Technical Services, Support 2.00% (CIS) Centific Software 2.00% IT Professional Technical Services, Support 20 00%a Chainalysis Cryptocurrency Investigations 14.00% IT Professional Technical Services, Support 14.00% Software Solution Chainguard Software 2.00% IT Professional Technical Services, Support 2.00% ChargePoint Electric Vehicles (EV) Charging Stations Software Solution 5.00% ChargePoint DC Support Annual Packages 2.00% SaaS / Cybersecurity Complete Check Point Solutions plus Protection against 2.00% IT Professional Technical Services, Support 2.00% Distributed Denial -of Service (DDoS) and Training Attacks. SaaS / Digital Intelligence and Chorus Intelligence Investigation Solution plus its Open 15.00% IT Professional Technical Services, Support 10.00% Source Intelligence (OSINT) Search and Analytics Chronus Software 2.00% IT Professional Technical Services, Support 2.00% Software IT Professional Technical Services, Support Cimcor 10.75% and Training 10.75% Software IT Professional Technical Services, Support Cision 20.00% and Training 20.00% Citian Software 3.00% NA NA Citibot SaaS/Citizen Engagement Solution (Artificial Intelligence) 10.00% IT Professional Technical Services, Support 5.00% SaaS / Grant, Procurement, Budgeting City Innovate / Authorium Management and Legislative Analysis 2 00% IT Professional Technical Services, Support 2.00% Solution SaaS / Streamline Community Clariti Cloud (Formerly Development Processes Tool Solution 3.53% IT Professional Technical Services, Support 3.53% Cloud Academy) (Back -Office Licenses - Portal Licenses) Clear Skye SaaS / Identity Governance and 30.00% NA NA Administration (IGA) Solution Cloud Academy is now QA Digital Skills/Training Development 10.00% NA Ltd. Solution NA Automation for building, testing, and CloudBees deployment of software, enabling 2.00%® IT Professional Technical Services, Support 2.00% faster and more reliable software delivery Solution Data Lifecycle Management Solution Cloudera Software 2.00% IT Professional Technical Services, Support 2.00% Cloudflare Software 5.00%® IT Professional Technical Services, Support 5.00% CloudNine Software 10.00% IT Professional Technical Services, Support 10.00% Codoxo Software 2.00% IT Professional Technical Services, Support 2.00% SaaS / E-Mail Security and Phishing Cofense Protection Solutions 2.00% NA NA CogAbility Robotic Process Automation Software 10.00% IT Professional Technical Services, Support 10.00% Cohesity Data Management Solution Software 2.00% IT Professional Technical Services, Support 2.00% Cohere Software 2.00% NA NA Data Archiving, Discovery, and Collabware Compliance Software 2.00% IT Professional Technical Services, Support 2.00% Collective Data Software 2.00% IT Professional Technical Services, Support 2.00% Collibra SaaS / Data Management Solution 1.26% IT Professional Technical Services, Support 1.26% Communication Devices Software 2.00% IT Professional Technical Services, 2.00% Support SaaS / Data Archiving and Recovery IT Professional Technical Services, Support Commvault Solution 2.00% and Training 2.00% SaaS / Salesforce Security, Audit, IT Professional Technical Services, Support ComplianceSeal Continuous Monitoring and 15.00% a 15.00% Compliance Solution Platform CompTIA Software 2.00% NA NA Conga SaaS / Contract Lifecycle Management 4.00% IT Professional Technical Services, Support 4.00% Solution SaaS / Security Operations Platform for Contral'orce Microsoft Security (Hosted with 5.00% NA NA Sentinel & Azure) Network Detection & Response Solutions Conquest Technology Software 2.00% IT Professional Technical Services, Support 2.00% Services LLC Contrast Security Software 2.00% IT Professional Technical Services, Support 2.00% SaaS / Low -Code DevOps and Copado Automated Testing Solution Platform 5.00% IT Professional Technical Services, Support 5.00% Annual Subscription for Base Coupa Based on SaaS / Enterprise procurement Support mandatory for every deployment Manufacturei Cou a p Business Spend Management 5.00% (20% of ARR) Annual qu bscri Calculation Solution ptionand Support Professional (10% of ARR) Customer Configu ratior Coursera SaaS / Online Training Courses 2.00% IT Professional Technical Services, Support 2.00% Solution Crashplan Software 5.00% IT Professional Technical Services, Support 5.00% Crawford Technologies Software 2.00% IT Professional Technical Services, Support 2.00% Credas Software 2.00% IT Professional Technical Services, Support 2.00 Software / SaaS Data Management and Security Solution which includes Cnb'l Risk Management Tools 2.00% IT Professional Technical Services, Support 2.00% SaaS / Cyber Risk Management Critical Start Solution 5.00% IT Professional Technical Services, Support 5.00% CrowwdStrike SaaS / Endpoint Protection and 3.00% IT Professional Technical Services, Support 3.00% Cybersecurity Solution Culture Partners Software 15.00%° NA NA Cvent SaaS / Event Management Solution 2 00% IT Professional Technical Services, Support 2.00% and Training SaaS / Customer Experience Cyara Assurance (CX) Solution 10.00% NA NA Privileged Access Management IT Professional Technical Services, Support CyberArk Solution Software 6.00°!O and Training 6.00°!° CyberReef Internet Filtering Solution Software 1.00% NA NA Cyberstar Software 8.00% NA NA SaaS / Cybersecurity Training and Skill Cybrary Development 10.00% NA NA SaaS / External Attack Surface CyCognito Management Solution 10.00% NA NA SaaS / Security Orchestration/ Cyware Automation Response Solution 10.00% IT Professional Technical Services, Support 2.00% Cyxtera SaaS / Data Center Services Solution 2.00% NA NA Dark Sky Software 10.00% IT Professional Technical Services, Support 10.001° and Training Darwin Al Software 2.00% NA NA SaaS / Stakeholder Management IT Professional Technical Services, Support DarZln Solution 2.0©%.�}()% and Training ° DataBee Software 2.00% IT Professional Technical Services, Support ° and Training2.00% Databricks SaaS /Data Management Solution 1.00% IT Professional Technical Services, Support 1.00% Datadog Software and SaaS 2.00% IT Professional Technical Services, Support 2.00% Dataiku Data Science Lifecyle Management 2.00% IT Professional Technical Services, Support 2.00% Software and Training DataSnipper Software 2.00% NA NA Deceptio.ai Software 2.00% NA NA Decision Lens SaaS / Integrated Planning and 5.00% IT Professional Technical Services, Support 5.00% Decision Making Management and Training Solution DeleteMe Software 2.00% NA NA DigifiSec SaaS / Salesforce Security Solution 5.00% IT Professional Technical Services, Support Q 5.00% and Training Diligent Software 2.00% IT Professional Technical Services, Support 2.00% and Training_ District 4 Labs Software 2.00% NA NA DocuSign SaaS / Electronic Signature and 2.70% IT Professional Technical Services, Support 2.70% Contract Lifecycle Management and Training Solutions Druva SaaS and Software / Data Protection 2.00% IT Professional Technical Services, Support 2.GW6 and Management Solution Dtex Systems SaaS/Insider Threat Management 5.00% NA NA Solution Dyna Software SaaS / Finite Element Analysis (FEA) 10 00% Annual Support 10.00% eCare Vault SaaS / Public Sector Workforce 2.00% IT Professional Technical Services, Support 2.00% Management Solution and Training Security for IT infrastructure from IT Professional Technical Services, Support Eclypsium firmware -based attacks Solution 5.00% and Training 5.00% Software (ScanMana ement) Edbrix, Inc. SaaS / Content Management Solution 2.00% IT Professional Technical Services, Support 2.00% and Training eGain Software 1.74% IT Professional Technical Services, Support 5.00% and Training Elastic SaaS / Data Management Solution 2.00% IT Professional Technical Services, Support 2.00% and Training Empyra Software 3.00%® IT Professional Technical Services, Support 3.00% and Training Engageware SaaS / Appointment Scheduling and 2.00% NA NA Kiosk Management Solution Enhanced Ballot SaaS / Electronic Ballot Marking and 2.00% IT Professional Technical Services, Support 2.00% Delivery Solution EnterpriseDB Database Management Software 3.00% IT Professional Technical Services, Support 3.00% Solution Identity and Data Protection Software IT Professional Technical Services, Support Entrust Solutions 2.00% and Training 2.00% Envoy Software 2.00% IT Professional Technical Services, Support 2.00% and Training e PlanSoft Licensing/Project Management 2.00% IT Professional Technical Services, Support 2.00% Software Solution and Training Equifax Software 2.00% IT Professional Technical Services, Support 2.00% Revenue generating, planning, and Euna Solutions, Inc. management software. 2.00% IT Professional Technical Services, Support 2.00% Everlaw Software 5.50% NA NA Exabeam Security Log Management 2.00% IT Professional Technical Services, Support 2.75% Experian SaaS / Credit Reporting Solution 15.00% IT Professional Technical Services, Support 15.00% ediscovery and Digital Forensics IT Professional Technical Services, Support Exterro Solution Software 5.00°h and Training 5.00% SaaS and Software/ Network ExtraHop Detection and Response Solution 2.00% IT Professional Technical Services, Support 2.00% Software SaaS/ Application Delivery, IT Professional Technical Services, Support F5 Performance & Security Solution 3.00% and Training 5.00% (Distributed Cloud CDN) Application Delivery, Performance & IT Professional Technical Services, Support F5 Security Solution. Software (Other 5.00% and Training 5.00% Solutions) SaaS / Advanced Threat Detection and Fidelis Network Response Solution 2.00% IT Professional Technical Services, Support 2.00% SaaS / Digital Forms Automation IT Professional Technical Services, Support Field26ase Solution 5.00% and Training 5.00% First Due Software 1.00% IT Professional Technical Services, Support and Training1.00`36 First to Invest Software 20.00% NA NA Five9 SaaS / Cloud Contact Center Solutions 7 00% IT Professional Technical. Services, Support 7 00% and Training SaaS / CyberThreat Intelligence Flashpoint-Echosec Solution 100% IT Professional Technical Services„ Support 2.00% Asset Management & IT Visibility Flexera Solution Software 3-00% 1T Professional Technical Services„ Support 3.00% SaaS / End -To -End Development Flosum Lifecyde management (DevQps for 200% IT Professional Technical Services, Support 2.00% Salesforce) SaaS / Integrated Workplace FM:Systems Management Platform Solution 2-00% IT Professional Technical Services, Support 2.00% SaaS / Appointment & Event ForceBrain Scheduling Management Solution 2-00% NA NA Data Security Management Solution IT Professional Technical Services, Support Forcepoint Software 2.00% and Training 2.00% Forescout Network Visibility Solution Software 2.00% IT Professional Technical Services, Support 2.00% Forerunner Software 15.00% NA NA SaaS / Data Collection Platform IT Professional Technical Services, Support FormAssembly Solution 2.00% and Training 2.00% Formstack Platform SaaS / Workflow Automation Solution 2.00% NA NA Fortinet Cybersecurity Software Solutions 10.00% IT Professional Technical Services, Support 10.001yo SaaS and Software / Cybersecurity Fortra Complete Solution 2-00% IT Professional Technical Services, Support 2.00% Forward Networks Software 2.00% IT Professional Technical Services, Support 2.00% SaaS / Field Inspection Management IT Professional Technical Services, Support Fulcrum Solution 2.00% and Training 2.00% Electronic Health Record (HER) IT Professional Technical Services, Support Fusion Software Solution System 5.00°� and Training 5.00% Genesys Communications SaaS / Contact Center Solution 1.25% IT Professional Technical Services, Support 1.25% Geographic Information Systems (GIS) GeoSolutions Software Solutions 5.00% Maintenance, Support and Training 10.00% Records Management Solution IT Professional Technical Services, Support Gimmal Software Software and SaaS S.flOo/® and Training S.OQ% GitLab 1 50% IT Professional Technical Services, Support 1.50% and Training SaaS / Regulatory Management IT Professional Technical Services, Support GL Solutions Solutions 2.00% and Training 2.00% Glean Software 2.00% IT Professional Technical Services, Support 2.00% and Training Grammarly Software 2-00% NA NA SaaS / Digital Civic Engagement (GXG) IT Professional Technical Services, Granicus Management Solutions g 4.25% Support and Training 4.25% Gravel Road SaaS / Cybersecurity Solutions 1 00% NA NA GreyNoise SaaS / Cybersecurity Solutions 2.00% NA NA SaaS / Resistance Management HackerOne Solution 3.00% NA NA Halcyon SaaS / Anti-Ransomware Solution 3.00% NA NA Hazel Al Software 2.00% NA NA Hexalytics Higher ED Analytics Software Solution 2.00% IT Professional Technical Services, Support 2.00% Enterprise Resource Planning (ERP) and Software as a Service (SaaS) Hiper solutions for local government 2.00% NA NA operations (Data Driven Solutions) SaaS/Social Media Management Solution (To create, schedule, and Hootsuite Media publish content across multiple social 2 70% IT Professional Technical Services, Support 2.70% media platforms from a single and Training dashboard.) SaaS / Autonomous Penetration Horizon3.ai Testing Solution (Identify and fix 200% NA NA security weaknesses in their network) Hewlett Packard Enterprise provides Infrastructure Solution Software that helps businesses manage, connect, 2.00% IT Professional Technical Services, Support 2.00% protect, analyze, and act on their data and applications across various HPE environments, from edge to cloud. SaaS / Cyber Security Solution Human Security (Protecting against bot attacks and 5 00% NA NA online fraud) SaaS / Data Protection, Backup and HYCU recovery Management Solution 7.00% IT Professional Technical Services, Support 7.00% Cyber Security Software Solution iboss (Zero Trust Security) 26.00% IT Professional Technical Services, Support 26.00% SaaS / Secure Access Technology ID.me Solution 5.00% NA NA Identity Automation SaaS / Identity Management Solution 5.00% IT Professional Technical Services, Support 5.00% Cyber Security Software Solution Illumio (Zero Trust Security) 3.50% IT Professional Technical Services, Support 3.50°% Implementation Services (per hour), Incapsulate SaaS / Case Management Solution 1.00% Managed Services to support SaaS Bronze 1.00% and Silver SaaS / Case Management Solution Incapsulate (Digital Government Toolbox) 2.00% NA NA Incapsulate SaaS / Case Management Solution 5.00% NA NA SaaS / Case Management Solution 311 Core Capsule Implementation Services Incapsulate (3i 1 Core Capsule serving Population 10.00% C7ffsite (per hour) 1.00% u to 1,000,000) Help Desk Software for IT, Assets, and Incident IQ Facilities Management Solution 2.00% IT Professional Technical Services, Support 2.00% Add -On Help Desk Software for IT, Incident IQ Assets, and Facilities 2.00% IT Professional Technical Services, Support 2.00% Incode Software 15.00% IT Professional Technical Services, Support 10.00% Automation and Security Solutions Infoblox Software 3.00% IT Professional Technical Services, Support 3.00% SaaS / Enterprise Resource Planning Infor Solution 7.00% NA NA Data Processing and Management Solution Software that extract, transform, and load (ETL) data from Infornnatica various sources, ultimately creating a 2.00% IT Professional Technical Services, Support 2.00% unified view of their data. (Artificial Intelligence) Innive Education Statistics Software Solution 2.00% IT Professional Technical Services, Support 2.00% InQuisient SaaS / Asset Management Solution 3.00% IT Professional Technical Services, Support 3.00% Interactive Data Software 1.96% IT Professional Technical Services, Support 1.96% Intercede Software 2.00% IT Professional Technical Services, Support 2.00% SaaS / Risk Assessment and Interos Monitoring Management Solution 2.00% IT Professional Technical Services, Support 2.00% Intuition Machines Software 2.00% IT Professional Technical Services, Support 2.00% SaaS and Software/Application Invicti Security Lifecycle Management 10.00% IT Professional Technical Services, Support 5.00°% Solution Iris Al Software 2.00% IT Professional Technical Services, Support 2.00% SaaS and Software / Cybersecurity IronNet Solutions 10.00% NA NA Island Software 2.00% NA NA IT Infrastructure Management and Ivanti Devices Security Solution Software 3.50% IT Professional Technical Services, Support 2.50% IVIX Tech Software 2.00% NA NA Development Lifecycle Requirements Jama Management Software 2.00% IT Professional Technical Services, Support 2.00% Jump Technology Software 2.00% IT Professional Technical Services, Support 2.00% Juniper IT Infrastructure Solutions Software 2.00% IT Professional Technical Services, Support 2.00% Kaizen Labs Software 10.00% 1T Professional Technical Services, Support 100.00% Password Management and Keeper Security Privileged Access Management 10.00% NA NA Solution Software Kinetic Data Software 10.00% 1T Professional Technical Services, Support 10.00% Automated Cloud Operations Kion Management Software 2.00% IT Professional Technical Services, Support 2.00% Regulatory Compliance Solution Kiteworks Software 10.00% NA NA KnowBe4 Software 5.00% NA NA Koat.ai Software 2.00% IT Professional Technical Services, Support 2.00% and Training Enterprise Conversational Artificial Kore.ai Intelligence Software 2.00% NA NA Kovr.ai Software 2.00% IT Professional Technical Services, Support 2.00% and Training SaaS / Data Management Solution KPMG Platform 5.00% IT Professional Technical Services, Support 5.00% KrakenD Software SaaS and Software/Treasury 10.00% IT Professional Technical Services, Support 10.00% Kyriba Management Solutions 2-00% IT Professional Technical Services, Support 2.00% Space Management Platform Solution IT Professional Technical Services, Support Lambent Software 10.00% and Training a 20.00Jo Workforce Management Solutions IT Professional Technical Services, Support Launchpad Software 2A0% and Training o 10.00% Leadership Connect Public Affairs Solution Software 2.00% NA NA Leaptree Contact Center Solution Software 15.00% IT Professional Technical Services, Support 15.00% Remote Desktop Access Solution Leostream Software Platform 2.00% NA NA Lilt Software 2.00% IT Professional Technical Services, Support 2.00% and Training SaaS/Supply Chain Security L'ineaje Management Solution 10.00% NA NA SaaS / Training and Development Linkedln Corporation Solution 1.00% NA IT Professional Technical Services, Support NA Network Performance Solution LiveAction Software 3.00% and Training 3.00 a Learning Management Solution LMS365 is now Zensai Software 3.00% NA NA Monitoring and Observability Solution LogicMonitor Software 2.00% IT Professional Technical Services, Support 2.00% Lookout Mobile Security Management 2.00% IT Professional Technical Services, Support 2.00% Solution Software Visual Collaboration Management Lucid Solution Software 2.00% NA NA Magnet Forensics Digital Forensics Solution Software 1.00% IT Professional Technical Services, Support 1.00% MariaDB Software 2.00% IT Professional Technical Services, Support 2.00°% Program and Change Management Mckinsey and Co Software 2.00% IT Professional Technical Services, Support 2.00% Cloud Security Platform Solution Menlo Software 10.00% IT Professional Technical Services, Support 3.00% Micro Focus is now Enterprise Security Solution Software 2.00% IT Professional Technical Services, Support 2.00% O enText Micro Focus is now Rocket Enterprise Security Solution Software 2.00 IT professional Technical Services, Support 2.00% Mimecast Email Security Solution Software 2.00% IT Professional Technical Services, Support 2.00% Mimic Networks Software 2.00% IT Professional Technical Services, Support 2.00% Artificial Intelligence forThreat MixMode Detection Solution Software Cyber Security Management Solution 2.00% NA NA Moot and Ecommerce Software 2.00% NA NA Motive Software 7.00% IT Professional Technical Services, Support 2.00% Automate Tasks / Accessing information and support across MoveWorks various business applications 2.00% NA NA Solution Software. (Al Platform) Multitude Insights Software 5.00% IT Professional Technical Services, Support S.00% Visual collaboration Solution Software MURAL Platform 2.00% NA NA Mutare Software 2.50% IT Professional Technical Services, Support 2.50%Q Myota Software 2.00% NA NA Navjoy Software 10.00%m IT Professional Technical Services, Support 5.00% GIS / Mapping Solution Software Nearmap (Aerial Imagery) 7.00% NA NA Government Human Resources NEOGOV Management Solution Software 1-25% IT Professional Technical Services, Support 1.25% NetDocuments Software 2.00% IT Professional Technical Services, Support 2.00% Netlmpact Digital Dexterity Software Solutions 2.00% IT Professional Technical Services, Support 2.00% N ETSKOPE SaaS / Security and Network Solutions 2.00% Training (Discount based on package) 6% or 12% Netrise Software 2-00% IT Professional Technical Services, Support 2.00% Neumo Software 1.00% IT Professional Technical Services, Support 1.00% NeuroSoph Software 3.25% IT Professional Technical Services, Support 3.25% Neustar Software 15.00%© NA NA SaaS/Application Platform New Relic Monitoring Solution 3-00% NA NA Workflow Automation Solution Nintex Software 2-00% IT Professional Technical Services, Support 2.00% Mobile Application Security Solution IT Professional Technical Services, Support NowSecure Software 5-0096 and Training 5.00% nSide Software 2.00% IT Professional Technical Services, Support 2.00% and Training Nucleus Software 5.00% NA NA SaaS and Software IT Infrastructure Nutamx Management Solutions 5.00% IT Professional Technical Services, Support 3.00% Facilities Management Solution Nuvolo Software 5.00% IT Professional Technical Services, Support 3.00% Odaseva Data Storage Solution Software 8 00% NA NA SaaS and Software / Identity Okta Management Solution Software 1.00% IT Professional Technical Services, Support 1.00% (Claud Security) OlaTech Software 2.00% IT Professional Technical Services, Support 2.00% SaaS and Software / IT Infrastructure Omnissa and Virtualization Solutions 2-00% IT Professional Technical Services, Support 2-50% OneBlink Software 2.00% IT Professional Technical Services, Support 2.00% OneStream Software 2.00% IT Professional Technical Services, Support 2.00% OpenTeams Software 10.00% IT Professional Technical Services, Support 10.00% Data Discovery and Process Opexus Management Solution Software 5.00% IT Professional Technical Services, Support 2.00% Critical Infrastructure Cybersecurity Opswat Management Solution Software 2.50% NA NA SaaS and Software / Geospatial Data Orbital Insight Analytics Solution 6-00% IT Professional Technical Services, Support 6.00% Orca Security SaaS / Cloud Security Solutions 5.00% NA NA Application Development Solution OutSystems Software 2.00% NA NA Outreach Technology & Software 2.00% IT Professional Technical Services, Support 2.00% Learning Solutions Own (previously SaaS / Data Backup and Security OwnBackup) Management Platform Solution 2.50% NA NA SaaS and Software/ Comprehensive Palo Alto Networks Network 10.00% IT Professional Technical Services, Support 10.00% PagerDuty Software 7.00% IT Professional Technical Services, Support 7.00% Panopto Software 2.50% IT Professional Technical Services, Support 2.50% Application Governance Solution Pathlock Software 5.00% NA NA SaaS and Software / Digital Paylt Government Platform and 5.00% IT Professional Technical Services, Support S.QQ% Transaction Fee Solutions Vendor Management Solution PaymentWorks Software 2.00% IT Professional Technical Services, Support 2.00% SaaS / Antivirus, Endpoint Security & PC Matic Application Allowlisting also known as 15.00% NA NA whitelisting Solution SaaS / Advanced Data Ana lytics Peregrine Technologies Solution Platform 33.85% IT Professional Technical Services, Support 2.00% Workforce Management Solution IT Professional Technical Services, Support Permuta Technologies Software g QQ% and Training ° 2.QD/° Persona Software 2.00% IT Professional Technical Services, Support 2.00% and Training Access Security Software and Identity Ping Management Solution Software 1.50% NA NA Planet Technologies Training Solution Software 2 00% IT Professional Technical Services, Support 2.00% and Training Learning Management Solutions IT Professional Technical Services, Support PI atcore Software 1.QQ°�6 and Training ° 1.QQ10 Plum Identity Software 2.00% NA NA Community Engagement and Data Polco Insights Software Solution Platform 4-00% NA NA Precisely Software 2.00% IT Professional Technical Services, Support 2.00% Prism Software 2.00% NA NA Construction Project Management Procore Solution Software 3.27% IT Professional Technical Services, Support 3.27% Security/Configuration/Audit Progress— Chef Management Solution Software 1.00% IT Professional Technical Services, Support 1.00% (DevOps) StatekAMP Compliances Security Project Hosts Compliance Management Solution 2.00% IT Professional Technical Services, Support 2.00% Software Enrollment Management Solution Promise Software 2.00% IT Professional Technical Services, Support 2.00% Proofpoint SaaS / Enterprise Security Solution 3.00% 1T Professional Technical Services, Support 3.00% Proponisi Software 2.00% IT Professional Technical Services, Support 2.00% ProStar Geocorp Software 2.50% IT Professional Technical Services, Support 2.50% IT Financial Management (ITFM) Proven Optics Technology Business Management 1.00% IT Professional Technical Services, Support 1.00% (TBM) Solution Software Publiclnput Software 2.00% IT Professional Technical Services, Support 2.00% Configuration and Automation Puppet Management Solution Software Tool 6.00% IT Professional Technical Services, Support 6.00% Qanapi Software 5.00% IT Professional Technical .Services, Support 5.00% Qliktech Analytics and Data Integration 0.75% IT Professional Technical Services, Support 0.75% Solution Software Platform (AI) and Training QQS Networking Software 5.00% IT Professional Technical Services, Support 5.00% and Training Based on SaaS / Online survey tool (Create, Experience Management (XM) for Gov— Manufacturei Qualtries Distribute and Analyze) Experience 2 00% Core Success Packages / Maintenance and Calculation Management (XM) Solution platform Support %Cost of overall License Cost and Customer Confi uratior SaaS / Online survey tool (Create, Qualtrics Distribute and Analyze) Experience 2.00% IT Professional Technical Services, Support Management (XM) Solution platform a 2.821a Cybersecurity Visual collaboration and Vulnerability, Compliance and Qualys Monitoring Management Solution 2-00% NA NA Software Website Traffic Management Software Queue -It Solution (Virtual Waiting Room) 2.00`3'o IT Professional Technical Services, Support 2.00%fl SaaS/Compliance and Cybersecurity Managed Detection & Response (MDR), Quzara Solution 2.00% Continuous Monitoring, and Fed RAMP 2.00% Advisory Services Cloud Optimizing and Management Rackspace Solution Software for Government 2.00% IT Professional Technical Services, Support 2.00% RAD Security Software 20.00% IT Professional Technical Services, Support 20.00% Radiant Logic Software 2.00% IT Professional Technical Services, Support 2.00% Self -paced Cybersecurity Training Software Solution Platform (Using RangeForce Realistic Simulations and Hands-on- 25.00% NA NA Exercises) Cybersecurity Vulnerabilities Management Solution Software IT Professional Technical Services, Support Rapid? (APPLICATION PENETRATION 3.00% plus Application Penetration Testing 3 40% TESTING) Services Ready.net Software 2.00% 1T Professional Technical Services, Support. 2.00% ReciteMe Software 2.00% IT Professional Technical Services, Support 2.00% Cybersecurity Threat Intelligence Recorded. Future Software Solution Platform o 3.00,E IT Professional Technical Services, Support 3.40% Red Hat Software (non-subscri tion) p 25.00°% Training (Subscription and Onsite) 15% Onsite Training Software (subscription) 4.25% IT Professional Technical Services, Support 4.25% Red Hat Grants and Case Management REI systems Software Solutions For Government 2.00% IT Professional Technical Services, Support 2.00% Investigation, litigation and Relativity Compliance Data Management 5.00% IT Professional Technical Services, Support 2.00% Software Platform (eDiscovery) Resemble Al Software 5.00% 1T Professional Technical Services, Support 2.00%Q and Training Priority Based Budgeting (PBB) Resource X Software Platform Solution 2.00% NA NA SaaS I Optimizing Application and Network performance Management IT Professional Technical Services, Support Riverbed Technology Solution (WAN optimization, SD -WAN) 2.00% and Training 2.00% Revir Technologies Software 1.00% IT Professional Technical Services, Support 1.00% and Training RideCo Software 2.00% IT Professional Technical Services, Support 2.00% and Training Patient Transportation Management Roundtrip Health Solution Software 10.00% IT Professional Technical Services, Support 10.00% Routeware Software 1.00% IT Professional Technical Services, Support 1.00% Digital Risk Management Solutions RSA Software 2.00% IT Professional Technical Services, Support 2.00% State and Local Government Case, Grants Management plus Disease RSM Management and Surveillance 5.00% IT Professional Technical Services, Support 10.00% Software Solution Systems Cybersecurity Data Management, Rubrik Backup, Recovery, and Data IT Professional Technical Services, Support protection Solution Software 7.00% and Training 7.00% Cybersecurity Total Attack Surface RunZero and Exposure Management Solution 2.00% NA NA Software SaaS and Software Identity SailPoint Management Solution 2.00% IT Professional Technical Services, Support 2.00% SaaS f Public Sector Customer Relationship Management (CRM), Plus Salesforce Data, Sales Operations, Marketing 2.00% IT Professional Technical Services, Support 2.00% Campaigns Management Solutions Law Enforcement Analysis Solution Sandvine Software 15.00% NA NA SaaS / Cybersecurity Training SANS Solutions (Engagement Materials 0 75% IT Professional Technical Services, Support 0.75°% Pack) SaaS / Cybersecurity Training SANS Solutions 2-00% NA NA SaaS / Cybersecurity Training Solutions (End -user Security Awareness Training and Knowledge SANS Assessment, Phishing, Stand Alone 15.00°% NA NA Phlshing, Healthcare Security Awareness, Cyber Culture Assessment) SaaS / Enterprise Resource Planning SAP Solutions 11.00% IT Professional Technical Services, Support 1.00% SAS Institute Software 1.30% IT Professional Technical Services, Support 22.00% Saviynt Software 5.75% IT Professional Technical Services, Support 5.75% Sayari Software 2.00% NA NA Scribe Security Software 2.00% NA NA Document Automation & E-Signature S-Docs for Salesforce Solution Software 0.75% Template Building Technical Services 10.00% SearchBlox Software 2.00% IT Professional Technical Services, Support 5.00% Sectigo Software 2.00% IT Professional Technical Services, Support 2.00°% SaaS / Collaboration Solution that Safeguards information exchanged between parties by employing various techniques like encryption, authentication, and access control, Secured Communications ensuring data confidentiality and 2.00% IT Professional Technical Services, Support 2.00% integrity. (Licenses Minimum Discount for 1-99 users) *Additional Volume Discounts available based on Number of Users Security and Compliance by Design Threat Management and Risk Security Compass Assessment Platform Solutions 2.00% NA NA Software Security Scorecard Software 2.00% NA NA Security, Threat, and Risk Intelligence Seerist Platform Solutions Software 10.00% NA NA Active Directory Identity Threat Semperis Detection, Prevention and Recovery 10.00% NA NA Solution Software / Unit Active Directory Identity Threat Semperis Detection, Prevention and Recovery 20.00% NA NA Solution Software / Bundle SentinelOne Software 2.00% IT Professional Technical Services, Support 2.00% Sepio Software 8.00% NA NA Server General Software 5.00% NA NA Environmental Health and Safety Serenity EHS (EHS) Requirements Management Al- 5 00% NA NA Powered Solution Software System SaaS / IT Service Management (ITSM) ServiceNow Solution 1.00% IT Professional Technical Services, Support 1.00% Workforce Management Solution IT Professional Technical Services, Support Shiftsmart Software 2A0o and Training 2.00% SimpliGov Software 9.50% IT Professional Technical Services, Support 9.50% Simpplr SaaS / Employee Experience Solution 1.00% IT Professional Technical Services, Support 1.00% SimSpace Software 2.00% IT Professional Technical Services, Support 2.00% SixMIap Software 2.00% NA NA Low -Cod a Development Software Skuid Solution Platform 2.00% IT Professional Technical Services, Support 2.00% SaaS / Work Management Solution SmartSheet Platform 2.00% IT Professional Technical Services, Support 2.00% SmiForce Software 2.00% NA NA SockPuppet Software 2.00% IT Professional Technical Services, Support 2.00% SaaS and Software / Identity Proofing Socuce & Fraud Prevention Solution 2.00% IT Professional Technical Services, Support 2.00% SOFware Software 3.00% NA NA SaaS and Software / Network IT Professional Technical Services, SolarWinds Management Solution 5-00% Maintenance and Support 2.00% Sonar Source Software 2.00% NA NA Desktop Hearing Personalization SonicCloud Solution S 15.00% NA NA Cybersecurity Protection against Sophos threats, Malware, Ransomware and 2.00% NA NA Phishing Solution Software Splunk Software 1.50% 1T Professional Technical Services, Support 1.50% Social Media Platforms Management Sprout Social Solution Software 12.00% 1T Professional Technical Services, Support 2.00% Cybersecu rity Threat Intelligence SpyCloud Solution Software 2.00% IT Professional Technical Services, Support 2.00% SteadylQ Software 2.00% IT Professional Technical Services, Support 2.00% Grants Application Management Submittable Solutions Software For Government 10.00% IT Professional Technical Services, Support 10.00% Contact Center Performance Analytics SuccessKPI and Automation Solution Software 2.00% IT Professional Technical Services, Support 2.00% Sumo Logic Data Management and Log Analytics 5 00% Premium Support 5.00% Solution Platform Software (Enterprise IT Professional Technical Services, Support Sumo Logic Operations) 5.00% and Training 10:00°�6 Sumo Logic 5.00% AWS QuickStart 25.00% Switchboard Live Inc. Software 2.00% IT Professional Technical Services, Support 2.00% Video Conferencing Equipment Synergy Sky Bridge Solution Software Platform 2.00% IT Professional Technical Services, Support 2.00% Sysdig Software 2.00% NA NA Data Mastering Management IT Professional Technical Services, Support TAMR Software Platform 10.00% (TAM R-GOV-ADVANCED-SUPPORT) 10.00°to Data Mastering Management TAMR CORE Hourly IT Professional TAMR Software Platform 10.0090 Technical Services 15.0090 Data Mastering Management TAMR Software Platform (CUSTOMER 25 00% NA NA HOSTED and MANAGED) SaaS / Endpoint Management Tanium Solution 4.00% IT Professional Technical Services, Support 4.00% TeamMate/Wolters Kluwer SaaS/Audit Management Solutions 10.00% IT Professional Technical Services, Support 10.00% TeamWorx Software 2.00% IT Professional Technical Services, Support 2.00% Login Two -factor authentication for Tecnics desktops, laptops and servers Software 1 00% IT Professional Technical Services, Support 1.00% Solution Government Regulatory, Licensing, Thentia Compliance Management Solution 2.00% Change Request Services 2.00% Software Intranet Software Implementation ThoughtFarmer Solution Software 10.00%© IT Professional Technical Services, Support 10.00% ThoughtSpan Software 2.00% IT Professional Technical Services, Support 2.00% ThreatER Software 2.00% IT Professional Technical Services, Support 2.00% ThreatLocker Software 2.00% NA NA Tines Software 2.00% NA 2.00% Torq Technologies Software 2.00% IT Professional Technical Services, Support 2.00% TRADS Software 15.00% NA NA Tranquility Al Software 2.00% NA NA TransPerfect Software 10.67% IT Professional Technical Services, Support 5.00% Trellix Cybersecurity Solution Software 2-00% IT Professional Technical Services, Support 2.00% 3D Design & Modeling Solution Trimble Software 10.00% IT Professional Technical Services, Support 10.00% Trinity Education Group Software Software 5-75% IT Professional Technical Services, Support 5.75% Troverlo 2.00% NA NA TruePoint Software 2.00% IT Professional Technical Services, Support 2.00% Trustwave Software 11.00% IT Professional Technical Services, Support 11.00% TurboVets Software 3.00% IT Professional Technical Services, Support 3.00% Udemy Software 2-00% NA NA UberEther SaaS / Identity Management Solutions 2.00% IT Professional Technical Services, Support o 2.a0i4 Robotic Process Automation Solution UiPath Software 2.00% IT Professional Technical Services, Support 2.00% Cloud Voice for Microsoft Teams and UniVoip UCaaS (Unified Communications as a 2 00% NA NA Service) Solutions Software Valimail Software 2-00% NA NA Vanta Software 2.00% NA NA Varonis Data Protection Solution Software 3.00% IT Professional Technical Services, Support 3.00% Vasion Software 2.00% 1T Professional Technical Services, Support 2.00% Backup and Disaster Recovery Veeam Solution Software 2-00% IT Professional Technical Services, Support 2.00% Live Chat /A] Chatbot Solution Velaro Software 2-00% IT Professional Technical Services, Support 2.00% SaaS / Drone Inspection, Survellance VELARY and. Monitoring Solutions 2.50% IT Professional Technical Services, Support 2.50% Application Scanning Solution Veracode Software 4.55% IT Professional Technical Services, Support 2.00% Verge Global Database Management 10.00% NA NA Software Solution Platform Veritas now Arctera Enterprise Data Management Solution 15.64% NA NA Software Renewal / Enterprise Data Veritas now Arctera Management Solution Software 4.50% NA NA Business Intelligence Analytics VGIT Solution Software 2.00% NA NA Vimeo End -to -End Video Solution Software 5.00% IT Professional Technical Services, Support 5.00% Workload Protection Solution Virsec Software 10.00% IT Professional Technical Services, Support 10.00% Virtru SaaS / Data Centric Security Solution 1.00% NA NA SaaS and Software/ IT Infrastructure VMware and Virtualization Solutions 2.00% NA NA SaaS and Software / IT Infrastructure VMware and Virtualization Solutions 3.SO% IT Professional Technical Services, Support 3.50% Virtualization Solution Software VMware Bundle - Tier 1 5.00% NA NA Virtualization Solution Software VMware Bundle - Tier 2 Virtualization Solution Software 10.00%© NA NA VMware Bundle - Tier 3 15.00% NA NA Virtualization Solution Software VMware Bundle - Tier 4 20.00% NA NA Virtualization Solution Software VMware Bundle - Tier 5 25.00% NA NA Vulncheck Software 10.00% IT Professional Technical Services, Support 10.00% Digital Adoption Platform Solution WalkMe Software 2.00°% IT Professional Technical Services, Support 2.00% WellSky Software 2.00% IT Professional Technical Services, Support 2.00% Wiiisdom Software 3.00% IT Professional Technical Services, Support 3.00% Encryption & Authentication Solution WinMagic Corp Software 2.00%® IT Professional Technical Services, Support 2.00% Cloud Protection for Salesforce WithSecure Solution Software 15.00% NA NA WitnessAl Software 2.00% IT Professional Technical Services, Support 2.00% SaaS and Software / Child Care and Wonderschool Early Education Solution 2.00% IT Professional Technical Services, Support 2.00°% End -to -end Reporting Solutions Workiva Software 16.63% IT Professional Technical Services, Support 16.63% Yellow Schedule Software 15.00% IT Professional Technical Services, Support 10.00%Q SaaS / Community Engagement Zencity Platform 2.00% NA NA Zentera Cybersecurity Solution Software 5.00% IT Professional Technical Services, Support 5.00% and Training Zero Fox Software 2.00% IT Professional Technical Services, Support 1.00% Zeva Software 10.00% IT Professional Technical Services, Support 10.00% Zignal Labs Software 2.00% IT Professional Technical Services, Support 2.00% Zoho Software 10.00% IT Professional Technical Services, Support 10.00% SaaS / Videotelephony Program Zoom Solution 2.00% IT Professional Technical Services, Support 2.00% SaaS / Cloud Security Services Zscaler Solution 10.00% NA NA Based on Manufactures Saa'S I Cloud Security Services Annual Premium Support Services % Cost Calculation Zscaler Solution 10'00°° of overallLicense Cost and Customer Configurator Hardware sales to be as needed to finalize turnkey solution packages Hardware and Hardware for customers. In Accordance with selected hardware Varies Maintenance for all '`Note: In the event vendor's 2.00% brand manufacture Maintenance and Depending on brands hardware cost is a pass -through to Support Packages available. Customer the customer the hardware will Configurations have a 0% discount. Hardware and Hardware Maintenance will be sold with Software as part of a Turnkey Solution. Stand-alone Hardware sales are not allowed under this contract. —Awarded3. VAR Products po i Customer Publisher Category Publisher Discount Level Discount (from Publisher DiscountDIR Cumulative Licensing Program (CLP) Education Membership Level 3 Points target: 100,000+ points 12.50% Cumulative Licensing Program (CLP) Government Membership Level 2 Points target: 300,000+ points 12.50% Services for VAR Products Maintenance and Support Plus IT 10.00 o Related � Professional Technical Services Vendor4. Related and Technical/Professional Service by th,e The following Software Professional Services are Services to be Performed by the Prime Vendor/or Its authorized Resellers, which are not covered by the Manufacturer Related Services listed above. Brand Category Discount Off MSRP/List All Brands IT - Professional Services (Including but not limited to: Implementation, Configuration, 2.00% integration, Data Migration, Business analysis etc._) All Brands Software Engineer (Design and Configuration) 2.00% All Brands Training 2.0(i% Turnkey Solutions packages to be configured based on customer requirements including, but not limited to, To be discounted at the line -item Software, Hardware and Services as listed above. level On -Site Services Travel expenses will be billed separately in accordance with Exhibit A DIR Standard Terms and Conditions Section 8.5 Travel Expense Reimbursement NOTE: Vendor's quote to DIR Customers shall include the Administrative Fee. The fee will be added to the Firm Fixed price and/or MSRP after the DIR Discount % off MSRP is applied. EXHIBIT B-1 Texas Department of Information Resources DIR-CPO-5687 Cooperative Agreement (Attached) Third Amendment to Fort Worth City Secretary Contract No. 61785 Page 5 of 7 DIR Contract No. DIR-CPO-5687 Carahsoft Technology Corporation - 522189693 STATE OF TEXAS 114:71-I1.41►1ri14z111115+121►1161.1�jl_1I[a]01111.1*1191111.141*1 CONTRACT FOR PRODUCT, SERVICES, AND RELATED SERVICES Carahso fig Technology Corporation 1 INTRODUCTION 1.1 Parties This contract for Software, Commercial Off -the -Shelf (COTS) and Related Services (this "Contract") is entered into between the State of Texas, acting by and through the Department of Information Resources (hereinafter "DIR") with its principal place of business at 300 West 15th Street, Suite 1300, Austin, Texas 78701, and Carahsoft Technology Corporation a Midland For -Profit Corporation (hereinafter "Successful Respondent"), with its principal place of business at 11493 Sunset Hills Road, Suite 100 Reston, Virginia 20190. 1.2 Compliance with Procurement Laws This Contract is the result of compliance with applicable procurement laws of the State of Texas. DIR issued a solicitation on the Comptroller of Public Accounts" Electronic State Business Daily, Request for Offer (RFC}) DIR-CPU-TMP-570, on February 2, 2023, for Software, Commercial Off -the -Shelf (CUTS) and Related Services (the "RFO"). Upon execution of all Contracts, a notice of award for DI R-CPO-TMP-570, shall be posted by DIR on the Electronic State Business Daily. 1.3 Order of Precedence A. For transactions under this Contract, the order of precedence shall be as follows: 1. this Contract; 2. Appendix A, Standard Terms and Conditions; 3. Appendix B, Successful Respondent's Historically Underutilized Businesses Subcontracting Plan; 4. Appendix C, Pricing Index; 5. Exhibit 1, RFO DIR-CPO-TMP-570, including all Addenda; and 6. Exhibit 2, Successful Respondent's Response to RFO DIR-CPO-TMP-570, including all Addenda. DIR, Contract No. DIR-CPO-5687 Carahsoft Technology Corporation - 522189693 B. Each of the foregoing documents is hereby incorporated by reference and together constitute the entire agreement between DIR and Successful Respondent. 1.4 Definitions Capitalized terms used but not defined herein have the meanings given to them in Appendix A, Standard Terms and Conditions. 2 TERM OF CONTRACT The initial term of this Contract shall be up to two (2) years commencing on the date of the last signature hereto (the "Initial Term"), with one (1) optional two-year renewal and two (2) optional one-year renewals (each, a "Renewal Term"). Prior to expiration of the Initial Term and each Renewal Term, this Contract will renew automatically under the same terms and conditions unless either party provides written notice to the other party at least sixty (60) days in advance of the renewal date stating that the party wishes to discuss amendment or non -renewal. 3 OPTION TO EXTEND Successful Respondent agrees that DIR may require continued performance under this Contract at the rates specified in this Contact following the expiration of the Initial Term or any Renewal Term. This option may be exercised more than once, but the total extension of performance hereunder shall not exceed ninety (90) calendar days. Such extension of services shall be subject to the requirements of the Contract, with the sole and limited exception that the original date of termination shall be extended pursuant to this provision. DIR may exercise this option upon thirty (30) calendar days written notice to the Successful Respondent. 4 PRODUCT AND SERVICE OFFERINGS Products and services available under this Contract are limited to the technology categories defined in Request for Offer DIR-CPO-TMP-570 for Software, Commercial Off -the -Shelf (COTS) and Related Services. At DIR`s sole discretion, Successful Respondent may incorporate changes or make additions to its product and service offerings, provided that any changes or additions must be within the scope of the RFO. DIR-CPO-TMP-570 Page 2 of 10 Version 1.0 Rev. 3121 J23 DIR Contract No. DIR-CPO-5687 Carahsoft Technology Corporation - 522189693 5 PRICING 5.1 Pricing Index Pricing to Customers shall be as set forth in Appendix C, Pricing Index, and shall include the DIR Administrative Fee (as defined below). 5.2 Customer Discount A. The minimum Customer discount for all products and services will be the percentage off List Price (as defined below) or MSRP (as defined below), as applicable, as specified in Appendix C, Pricing Index. Successful Respondent shall not establish a List Price or MSRP for a particular solicitation. For purposes of this Section, "List Price" is the price for a product or service published in Successful Respondent's price catalog (or similar document) before any discounts or price allowances are applied. For purposes of this Section, "MSRP," or manufacturer's suggested retail price, is the price list published by the manufacturer or publisher of a product and available to and recognized by the trade. B. Customers purchasing products or services under this Contract may negotiate additional discounts with Successful Respondent. Successful Respondent and Customer shall provide the details of such additional discounts to DIR upon request. C. If products or services available under this Contract are provided at a lower price to: (i) an eligible Customer who is not purchasing those products or services under this Contract, or (ii) to any other customer under the same terms and conditions provided for the State for the same products and services under this contract, then the price of such products and services under this Contract shall be adjusted to that lower price. This requirement applies to products or services quoted by Successful Respondent for a quantity of one (1), but does not apply to volume or special pricing purchases. Successful Respondent shall notify DIR within ten (10) days of providing a lower price as described in this Section, and this Contract shall be amended within ten (10) days to reflect such lower price. 5.3 Changes to Prices A. Subject to the requirements of this section, Successful Respondent may change the price of any product or service upon changes to the List Price or MSRP, as DIR-CPO-TMP-570 Page 3 of 10 Version 1.0 Rev. 3121 J23 DIR, Contract No. DIR-CPO-5687 Carahsoft Technology Corporation - 522189693 applicable. Discount levels shall not be subject to such changes, and will remain consistent with the discount levels specified in this Contract. B. Successful Respondent may revise its pricing by publishing a revised pricing list, subject to review and approval by DIR. If DIR, in its sole discretion, finds that the price of a product or service has been increased unreasonably, DIR may request that Successful Respondent reduce the pricing for the product or service to the level published before such revision. Upon such request, Successful Respondent shall either reduce the pricing as requested or shall remove the product or service from the pricing list for this Contract. Failure to do so will constitute an act of default by Successful Respondent. 5.4 Shipping and Handling Prices to Customers shall include all shipping and handling fees. Shipments will be Free On -Board Customer's Destination. No additional fees may be charged to Customers for standard shipping and handling. If a Customer requests expedited or special delivery, Customer will be responsible for any additional charges for expedited or special delivery. 5.5 Travel Expenses Pricing for services provided under this Contract are exclusive of any travel expenses that may be incurred in the performance of such services. Travel expense reimbursement may include personal vehicle mileage or commercial coach transportation, hotel accommodations, parking, and meals; provided, however, the amount of reimbursement by Customers shall not exceed the amounts authorized for state employees as adopted by each Customer; and provided, further, that all reimbursement rates shall not exceed the maximum rates established for state employees under the current State Travel Management Program. Travel time may not be included as part of the amounts payable by Customer for any services provided under this Contract. The DIR Administrative Fee is not applicable to travel expense reimbursement. Anticipated travel expenses must be pre -approved in writing by the Customer. The Customer reserves the right not to pay travel expenses which are not pre -approved in writing by the Customer. DIR-CPO-TMP-570 Page d of 14 Version 1.0 Rev. 3121 J23 DIR Contract No. DIR-CPO-5687 Carahsoft Technology Corporation - 522189693 G DIR ADMINISTRATIVE FEE A. Successful Respondent shall pay an administrative fee to DIR based on the dollar value of all sales to Customers pursuant to this Contract (the "DIR Administrative Fee"). The amount of the DIR Administrative Fee shall be seventy-five hundredths of a percent (0.75%) of all sales, net returns and credits. For example, the administrative fee for sales totaling $100,000 shall be $750. B. All prices quoted to Customers shall include the DIR Administrative Fee. DIR reserves the right to increase or decrease the DIR Administrative Fee during the term of this Contract, upon written notice to Successful Respondent without amending this Contract. Any increase or decrease in the DIR Administrative Fee shall be incorporated in the price to Customers. 7 INTERNET ACCESS TO CONTRACT AND PRICING INFORMATION In addition to the requirements listed in Appendix A, Section 7.2, Internet Access to Contract and Pricing Information, Successful Respondent shall include the following with its webpage. A. A current price list or mechanism to obtain specific contract pricing; B. MSRP/list price or DIR Customer price; C. Discount percentage (%) off MSRP or List Price; D. Warranty policies; E. Return policies; F. A link to DIR's list of TX -RAMP certified Cloud Products; and G. A link to Service Level Agreements for each SaaS product awarded, which at a minimum, shall include metrics and method for calculating and reporting results, for: service availability; ii. recovery time objectives; and iii. data loss tolerance levels (also Known as recovery point objectives). DIR-CPO-TMP-570 Page 5 of 14 Version 1.0 Rev. 3121 J23 DIR Contract No. DIR-CPO-5687 Carahsoft Technology Corporation - 522189693 8 USE OF ORDER FULFILLERS 8.1 Authorization to Use Order Fulfillers Subject to the conditions in this Section 8, DIR agrees to permit Successful Respondent to utilize designated order fulfillers to provide products, services, and support resources to Customers under this Contract ("Order Fulfillers"). 8.2 Designation of Order Fulfillers A. Successful Respondent may designate Order Fulfillers to act as the distributors for products and services available under this Contract. In designating Order Fulfillers, Successful Respondent must be in compliance with the States Policy on Utilization of Historically Underutilized Businesses. DIR and Successful Respondent will agree on the number of Order Fulfillers that are Historically Underutilized Businesses as defined by the CPA. B. In addition to the required Subcontracting Plan, Successful Respondent shall provide DIR with the following Order Fulfiller information: Order Fulfiller name, Order Fulfiller business address, Order Fulfiller CPA Identification Number, Order Fulfiller contact person email address and phone number. C. DIR reserves the right to require Successful Respondent to rescind any Order Fulfiller participation or request that Successful Respondent name additional Order Fulfillers should DIR determine it is in the best interest of the State. D. Successful Respondent shall be fully liable for its Order Fulfillers` performance under and compliance with the terms and conditions of this Contract. Successful Respondent shall enter into contracts with Order Fulfillers and use terms and conditions that are consistent with the terms and conditions of this Contract. E. Successful Respondent may qualify Order Fulfillers and their participation under the Contract provided that: i) any criteria is uniformly applied to all potential Order Fulfillers based upon Successful Respondent's established, neutrally applied criteria, ii) the criteria is not based on a particular procurement, and iii) all Customers are supported under the criteria. F. Successful Respondent shall not prohibit any Order Fulfiller from participating in other procurement opportunities offered through DIR. DIR-CPO-TMP-570 Page 6 of 14 Version 1.0 Rev. 3121 J23 DIR Contract No. DIR-CPO-5687 Carahsoft Technology Corporation - 522189693 8.3 Changes in Order Fulfiller Successful Respondent may add or remove Order Fulfillers throughout the term of this Contract upon written authorization by DIR. Prior to adding or removing Order Fulfillers, Successful Respondent must make a good faith effort to revise its Subcontracting Plan in accordance with the State's Policy on Utilization of Historically Underutilized Businesses. Successful Respondent shall provide DIR with its updated Subcontracting Plan and the Order Fulfillers information listed above. 8.4 Order Fulfiller Pricing to Customer Order Fulfiller pricing to the Customer shall be in accordance with Section 5. 9 NOTIFICATION All notices under this Contract shall be sent to a party at the respective address indicated below. If sent to the State: Lisa Massock or Successor in Office Chief Procurement Officer Department of Information Resources 300 W. 1511 St., Suite 1300 Austin, Texas 78701 Phone: (512) 475-4700 Email: lisa.massock@dir.texas.gov If sent to Successful Respondent: Robert R. Moore Vice President Carahsoft Technology Corporation 11493 Sunset Hills Road, Suite 100 Reston, Virginia 20190 Phone: (703) 871-8504 Email: Robert.Moore@Carahsoft.com DIR-CPO-TMP-570 Page 7 of 10 Version 1.0 Rev. 3121 J23 DIR Contract No. DIR-CPO-5687 Carahsoft Technology Corporation - 522189693 10 SOFTWARE LICENSE 10.1 Software License Agreement A. Customers acquiring software licenses under this Contract shall hold, use, and operate such software subject to compliance with the Software License Agreement. Customer and Successful Respondent may agree to additional terms and conditions that do not diminish a term or condition in the Software License Agreement, or in any manner lessen the rights or protections of Customer or the responsibilities or liabilities of Successful Respondent. Successful Respondent shall make the Software License Agreement terms and conditions available to all Customers at all times. B. Compliance with the Software License Agreement is the responsibility of the Customer. DIR shall not be responsible for any Customer's compliance with the Software License Agreement. 11 CONFLICTING OR ADDITIONAL TERMS A. The terms and conditions of this Contract shall supersede any additional conflicting or additional terms in any additional service agreements, statement of work, and any other provisions, terms, conditions, and license agreements, including those which may be affixed to or accompany software upon delivery (sometimes called shrink-wrap or click -wrap agreements), and any linked or supplemental documents, which may be proposed, issued, or accepted by Successful Respondent and Customer in addition to this Contract (such additional agreements, "Additional Agreements"), regardless of when such Additional Agreements are proposed, issued, or accepted by Customer. Notwithstanding the foregoing, it is Customer's responsibility to review any Additional Agreements to determine if Customer accepts such Additional Agreement. If Customer does not accept such Additional Agreement, Customer shall be responsible for negotiating any changes thereto. B. Any update or amendment to an Additional Agreement shall only apply to Purchase Orders for the associated product or service offering after the effective date of such update or amendment; provided that, if Successful Respondent has responded to a Customer's solicitation or request for pricing, any subsequent DIR-CPO-TMP-570 Page 8 of 14 Version 1.0 Rev. 3121 J23 DIR, Contract No. DIR-CPO-5687 Carahsoft Technology Corporation - 522189693 update or amendment to an Additional Agreement may only apply to a resulting Purchase Order if Successful Respondent directly informs such Customer of such update or amendment before the Purchase Order is executed. C. Successful Respondent shall not require any Additional Agreement that: i) diminishes the rights, benefits, or protections of Customer, or that alters the definitions, measurements, or method for determining any authorized rights, benefits, or protections of Customer; or ii) imposes additional costs, burdens, or obligations upon Customer, or that alters the definitions, measurements, or method for determining any authorized costs, burdens, or obligations upon Customer. D. If Successful Respondent attempts to do any of the foregoing, the prohibited documents will be void and inapplicable to this Contract or the Purchase Order between Successful Respondent and Customer, and Successful Respondent will nonetheless be obligated to perform such Purchase Order without regard to the prohibited documents, unless Customer elects instead to terminate such Purchase Order, which in such case may be identified as a termination for cause against Successful Respondent. 12 AUTHORIZED EXCEPTIONS TO APPENDIX A, STANDARD TERMS AND ; 410119l1111161Z l A. Section 5 "Intellectual Property Matters" is hereby deleted and replaced in its entirety with the following: This Contract does not contemplate, authorize, or support the development or acquisition of custom software, products, or services or the creation of intellectual property. (Remainder of this page intentionally left blank.) DIR-CPO-TMP-570 Page 9 of 14 Version 1.0 Rev. 3121 J23 DIR, Contract No. DIR-CPO-5687 Carahsoft Technology Corporation - 522189693 This Contract is executed to be effective as of the date of last signature. Carahsoft Technology Corporation Authorized By: Signature on File Robert R. Moore Name: vice President Title: 5/15/2025 1 6:19 AM PDT Date: The State of Texas, acting by and through the Department of Information Resources Authorized By: Signature on File Name: Lisa Massock Title: Chief Procurement Officer Date: 5/19/2025 1 8:56 AM CDT Office of General Counsel: Initials on File 5/19/2025 1 8:54 AM CDT Date: DIR-CPO-TMP-570 Page 10 of 10 Version 1.0 Rev. 3/21 /23 EXHIBIT D-1 Network Consulting Services Quote No. 174443 (Attached) Third Amendment to Fort Worth City Secretary Contract No. 61785 Page 6 of 7 � Network Consulting Services inc. 585 West 500 South Suite 110 Bountiful Utah 84010 801-295-7555 BILL TO: SHIP TO: DATE QUOTE 5/13/2026 174443 City of Fort Worth City of Fort Worth Information Technology Solutions Information Technology Solutions IT-Solutions-ERP IT-Solutions-ERP 100 Fort Worth Trail 100 Fort Worth Trail Fort Worth, TX 76102 Fort Worth, TX 76102 P.O. Net 30 DL Item Description MSRP QtV Price —Total ENG-PRE NCSi Prepaid Professional Services, Hourly Rate 65 250.00 16,250.00T - Continuation of services for upgrade to Ivanti Neurons for ITSM from version 2023.1 to version 2025.3 - Work completed outside of normal business hours (M-F 8am-5pm, local time zone) will be consumed at 1.5x the time worked ENG-PRE NCSi Pre -paid Professional Services, Credit 5 -250.00 -1,250.00T Free of charge hours with purchase of additional time 0.00% 0.00 Quote is valid for 30 days. Orders may be sent to orders@ncsi.us. TOTAL $15,000.00 Sales Tax will be added at time of invoice, if applicable DIR-CPO-5687 r certified This quote may contain confidential and privileged material for the sole use of the intended recipient(s). Any review, use, distribution or disclosure others is strictly prohibited. If you are not the intended recipient (or authorized to receive for the ree cipient) please contact NCSi at 801-295-7555 and delete all WBENC copies of this quote. WOMEN'S BUSINESS ENTERPRISE v•6%_ Signature Dianna Giordano (Jul 13, 2026 10:43:11 CDT) EXHIBIT E-1 Network Consulting Services Service Proposal (Attached) Third Amendment to Fort Worth City Secretary Contract No. 61785 Page 7 of 7 tNetvvork Consulting Services inc. ivanti Neurons for ITSM General Consulting - Upgrade City of Fort Worth 5/15/2026 Service Proposal Summary Network Consulting Services, Inc. 585 West 500 South • Suite 110 • Bountiful, Utah 84010 • 801-295-7555 • www.ncsi.us C 2025 NCSi. Document Purpose This Statement of Work ("SOW") between City of Fort Worth ("Customer") and Network Consulting Services Inc. ("NCSi") is effective as of 5/15/2026. The objective of this Statement of Work ("SOW") is to describe and contain all the relevant information that will allow City of Fort Worth to understand both the delivery mechanism employed as well as the project deliverables. This deployment is based upon a partnership between NCSi and City of Fort Worth, ensuring that Customer achieves the stated objectives within the desired timeframe. The content of this SOW is based on NCSi's current understanding of City of Fort Worth requirements. NCSi will deliver Neurons for ITSM services as described in the section below, in accordance with the tasks listed. Price Please refer to NCSi Quote #174443, which contains the price to execute this entire Statement of Work. This includes remote Professional Services with all fees included. If you desire more tasks or training than scoped below, each additional hour will be billed at NCSi's current rate of $250/hr. NCSi will invoice the Time & Materials quote upon signature, with an expiration a year after purchase. Changes to scope must be agreed upon in writing and signed by NCSi and City of Fort Worth. Payment in full will be expected no later than 30 days after the invoice date. Rescheduling & Cancelling • Unless otherwise agreed by both parties in writing, if the professional services or project is canceled or rescheduled by Customer fewer than ten (10) business days but more than five (5) business days prior to the start date, Customer shall pay NCSi fees equal to $2,300.00 or 10% of the project; whichever is less. • If the professional services or project is canceled or rescheduled by Customer fewer than five (5) business days prior to the start date, Customer shall pay NCSi an amount equal to the fees quoted for: (1) the number of days of Professional Services postponed, (2) one week of Professional Services as if the Professional Services had been fully performed, or (3) $11,500.00; whichever is less. Customer Induced Project Delays • If Customer causes project delays by not providing the information or resources requested and required, NCSi may be required to recalibrate the project, including timeline and consulting resource. This recalibration effort will be billable to the Customer. Again, thank you for giving us this opportunity to earn your business. Should you have any questions, please do not hesitate to reach out to me. Dave Lamson National Sales Manager dlamson@ncsi.us M : 801.652.1672 Network Consulting Services, Inc. 2 585 West 500 South • Suite 110 • Bountiful, Utah 84010 • 801-295-7555 • www.ncsi.us C 2025 NCSi. ProjectContacts......................................................................................................................p 4 ProjectSummary.....................................................................................................................p 5 ProjectInformation.................................................................................................................p 5 SOWVersion History...............................................................................................................p 6 Activities.................................................................................................................................p 6 Dependencies and Assumptions..............................................................................................p 6 TotalFees...............................................................................................................................p 7 SOW Stage Detailed Description..............................................................................................p 8 Outof Scope......................................................................................................................... p 10 Constraints............................................................................................................................ p 10 Customer Project Management Responsibilities.................................................................... p 11 NCSi Project Resources and Responsibilities.......................................................................... p 12 DeliverySchedule..................................................................................................................p 12 DeemedCompletion............................................................................................................. p 12 Authorization........................................................................................................................ p 13 Appendix A: Project Change Request Form............................................................................ p 14 Network Consulting Services, Inc. 3 585 West 500 South • Suite 110 • Bountiful, Utah 84010 • 801-295-7555 • www.ncsi.us C 2025 NCSi. a# r Janalee Steenblik President / CFO Email: isteenblik@ncsi.us Bryan Boam CEO Email: bboam@ncsi.us Bryan Hadzik Sr. Director of Engineering Email: bhadzik@ncsi.us Dave Lamson National Sales Manager Email: dlamson@ncsi.us Lisa Rowe Solution Strategist Email: Irowe@ncsi.us Phone: 801-971-0880 Phone: 801-971-0880 Phone: 801-647-5938 Phone: 801-652-1672 Phone: 469-569-1897 Network Consulting Services, Inc. t} 585 West 500 South • Suite 110 • Bountiful, Utah 84010 • 801-295-7555 • www.ncsi.us © 2025 NCSi. The objective of this project is to provide City of Fort Worth with General Consulting Professional Services for Neurons for IT Service Management. Project Information Project Name: Neurons for ITSM — General Consulting Requested By (Sales): Dave Lamson Customer Name: City of Fort Worth SOW Author: Dave Lamson Network Consulting Services, Inc. 5 585 West 500 South • Suite 110 • Bountiful, Utah 84010 • 801-295-7555 • www.ncsi.us C 2025 NCSi. SOW Version Histo Version I Version II Version III 5/15/2026 n/a n/a Activities: Verify resources to engage with during the project Review and clarify criteria for successful project Notes Dependencies and Assumptions: Customer will ensure the availability of resources capable of determining all requirements needed, and those individuals needed to make decisions about the project. Assumptions: The project will proceed with the following identified assumptions. Any further assumptions that are identified as the project progresses will be subject to a change control and impact analysis, which may affect the cost and timescale of the project. Where these changes were not reasonably identifiable by NCSi, the Customer will bear any costs. Ref Assumptions Where Services are delivered onsite, the Consultant will be provided with a desk and chair within an Al office environment, preferably with internet access. Customer will provide advance notification of any site -specific requirements such as security A2 clearance, identification, and safety training. Customer representatives are available to answer requirements and design questions, supply logon A3 credentials, IP addresses, and server names to the NCSi Consultant. Customer representatives are available in order that the NCSi Consultant can transfer knowledge A4 regarding the configuration and usage of the software. Network connectivity and all relevant cabling will be in place, so as not to impede the progress of A5 work. The agreed physical and logical infrastructure will be provided, and access will be provided to the A6 NCSi consultant as necessary, to enable the completion of required tasks Vendor will supply licenses under a separate commercial agreement outside of the scope of this A7 Statement of Work. Any additional non-Ivanti software license requirements (e.g. Microsoft licenses) will be sourced by Customer. For engagements requiring product installation, the latest release of Ivanti software or the required A8 components will be installed, unless otherwise agreed. Where applicable, onsite, delivery of Services assumes inclusion of travel and expense (T&E) rate in A9 the Purchase Order (PO); if no T&E is included in PO, all Services days will be fulfilled remotely. Network Consulting Services, Inc. 6 585 West 500 South • Suite 110 • Bountiful, Utah 84010 • 801-295-7555 • www.ncsi.us C 2025 NCSi. Direct and Manage Project Execution: This is an iterative process involving ongoing review of the project management plan, change requests, and other factors to ensure that the work is being performed as directed. Distribute Project Information: Manage the flow of information as set forth in the project management plan. Ensure that the proper information is distributed to the right people at the right time. Update relevant project documentation as necessary. Monitor and Control Project Activities: Regularly monitor project performance, compare to project plan, and recommend necessary actions. Analyze, track, and monitor risks to ensure that they are being recognized and reported, and that response plans are being executed. Provide information to support status reporting, progress, and forecasting. Monitor and execute approved changes as they occur. Maintain project scope. Manage project schedule. Clearly communicate daily/weekly tasks associated with key milestones. Manage Risk: Manage the execution of alternate strategies, contingency plans, or corrective action, if necessary, to keep the project on track. Weekly Project Status: If desired, weekly meetings with NCSi and the Customer team members will be conducted to review the current project status. Project Scheduling City of Fort Worth and NCSi, who will jointly manage this project, will together develop timelines for an anticipated schedule ("Anticipated Schedule") based on NCSi's project management methodology. Any dates, deadlines, timelines, or schedules contained in the Anticipated Schedule, in this SOW or otherwise, are estimates only, and the Parties will not rely on them for purposes other than initial planning. Total Fees The total fees due and payable under this SOW ("Total Fees") include both fees for NCSi's performance of work ("Services Fees") and any other related costs and fees specified in the Expenses section ("Expenses") Unless otherwise specified, taxes will be invoiced but are not included in any numbers or calculations provided herein. The hours specified in a Time and Materials Statement of Work (SOW) are provided as an estimate, based on the information and requirements shared by the client. During the course of the project, it is possible that additional time may be necessary to fully meet project objectives. If this occurs, NCSi will provide a quote for the additional time required. While we will make every effort to adhere to the original estimates and proactively communicate any anticipated overages during project execution, the SOW does not constitute a guarantee that the project will be completed within the estimated hours. Network Consulting Services, Inc. % 585 West 500 South • Suite 110 • Bountiful, Utah 84010 • 801-295-7555 • www.ncsi.us C 2025 NCSi. eurons for ITSM General Consulting ie 70 hours quoted will be used to will facilitate the upgrade of Customer's Neurons for ITSM ivironments. Any unused hours will be converted to a prepaid block of hours that can be used up to 12 onths from the date of purchase. ivities will include the following: • Restore PRD, STG and UAT databases in lab (both HeatSM and ConfigDB databases) • Upgrade PRD, STG and UAT environment in lab (2023.2, ,2023.3, 2023.4, 2024.2, 2024.3, 2025.2, 2025.31, 2025.4) • Confidence Test, document issues, and verify fixes for each version and each environment. • Upgrade customer's STG environment • Upgrade customer's UAT environment • Upgrade customer's PRD environment Out of Scope By definition, any item not deemed in scope is considered out of scope. For clarity, the following specific items are not included: Any work outside of normal Continental United States business hours, Monday to Friday 0S1 excluding public holidays, is considered out of scope of the project and will be subject to additional fees at two times the standard MSRP consultancy day rate, charged in minimum half day increments. Consultancy relating to any products not specified in the "In Scope" section of this document 052 Constraints The project will proceed with the following identified constraints. Any further work which is not defined within this Statement of Work, which are identified as the project progresses, will be subject to a change control and impact analysis, which may affect the cost and timescales of the project. Where these changes were not reasonably identifiable by NCSi, then City of Fort Worth will bear any costs. Inless otherwise stated all work will be performed during normal business hours, Monday to riday, excluding public holidays. Network Consulting Services, Inc. $ 585 West 500 South • Suite 110 • Bountiful, Utah 84010 • 801-295-7555 • www.ncsi.us C 2025 NCSi. Customer Project Management Responsibilities The Customer will designate a person to whom all NCSi communications will be addressed, and who has the authority to act for the Customer in all aspects of this Statement of Work (the "Customer Project Manager") The Customer Project Manager will: • City of Fort Worth project personnel will be available on a timely basis and will be able to allocate the necessary time to the NCSi Consultant. Anticipated City of Fort Worth resources required will be Administrators for the following: • Active Directory • Windows Operating Systems • Relational Database Management System • Infrastructure • City of Fort Worth will be responsible for conducting any necessary backups of the system, as well as any subsequent restorations that may be required. • City of Fort Worth will be responsible for ensuring that all required internal change control processes have been completed for the installation. • Where applicable, City of Fort Worth will be responsible for providing external internet access and/or other required means for testing mobile device management and Cloud Services appliance components. • City of Fort Worth acknowledges that all work will be performed from a centralized location, if services are performed on -site. • City of Fort Worth will provide relevant application and process documentation, and assist with information, as deemed necessary, as it relates to the Ivanti product(s). NCSi will define required documentation as appropriate. • If services are delivered on -site, meetings and interviews will be conducted at a single location, and as required, City of Fort Worth personnel will be made available at either that location or via alternate means (e.g. teleconference or videoconference). • Where applicable, City of Fort Worth will provide adequate workplace facilities to the NCSi Consultant for the duration of the project, (e.g., desk, network connection with internet access, telephone, test account, and contractor identification with afterhours access as needed), and will be provided by City of Fort Worth at the commencement of the project. NCSi would prefer a workstation be provided for the project allowing NCSi equipment to remain off the City of Fort Worth network. • City of Fort Worth will assign a Project Manager who will serve as NCSi's executive -level and primary contact. • Create and maintain an estimated schedule for the overall project. • Provide sufficient notice for rescheduling. Rescheduling requires minimum of 10 business days' notice. Failure to notify NCSi of the need to reschedule can result in additional charges, as stated in services Terms and Conditions. • Work with the NCSi Project Manager to identify resource requirements and desired skill sets. NCSi recommends a four (4) week lead time to schedule consultants and make travel arrangements when adding resources, if applicable. Network Consulting Services, Inc. 9 585 West 500 South • Suite 110 • Bountiful, Utah 84010 • 801-295-7555 • www.ncsi.us C 2025 NCSi. • Schedule resources in segments of no less than five (5) business days, unless agreed to by both NCSi and City of Fort Worth. • Schedule and facilitate completion of this engagement within the respective number of months from date of signing the PO. • With NCSi, administer Change Control and authorize Project Change requests. • Provide access to Customer facilities consistent with the estimated schedule for all resources. Consultants may require access to Customer facilities and systems outside normal business hours. NCSi Project Resources and Responsibilities • NCSi will assign adequate resources to initiate the project in a timely manner with high quality standards. • NCSi will make every effort to maintain a consistent staff for the number of 'staff days' described above in the Project Summary section, from project commencement. However, NCSi reserves the right to assign and remove resources as required. • NCSi will provide knowledge transfer, coaching, demonstrations, and discussions throughout entire services engagement, to available staff as time allows, for the purpose of improving City of Fort Worth understanding, comprehension, and ability to use the product's features in a productive manner. Note: This transfer of knowledge, while informal, will allow the system administrator(s) to become familiar with the operations of the system, and is in no way considered alternative to formal classroom training. Delivery Schedule This SOW will deliver a fixed scope project over a maximum period of 12 months from the date when City of Fort Worth places the order. Deemed Completion NCSi will be deemed to have completed its obligations under this SOW with these conditions: NCSi provides the hours specified in this SOW. Network Consulting Services, Inc. 10 585 West 500 South • Suite 110 • Bountiful, Utah 84010 • 801-295-7555 • www.ncsi.us C 2025 NCSi. Authorization In addition to any terms contained in this SOW, the provision of the Services described in this SOW shall be subject to NCSi Services Terms and Conditions attached or, if applicable, the terms and conditions of a separate written agreement agreed and signed between NCSi and City of Fort Worth on or before the date on which this SOW is signed by City of Fort Worth. Neither the execution nor fulfillment of the Services will relieve or alter NCSi' s or City of Fort Worth' rights or obligations with respect to standard Ivanti software and other products under the license agreements applicable to such software or products. Nothing in this SOW is intended to, or shall have, effect of vesting in or transferring to City of Fort Worth rights in Ivanti's, its affiliates' or it's suppliers' software, methods, know-how or other intellectual property, regardless of whether such intellectual property was created, used, or first reduced to practice or tangible form by NCSi during performance of the Services hereunder. By signing this SOW, the parties each indicate their acceptance of the above. Each party hereto warrants and represents that this SOW has been signed by a duly authorized representative of such party and that they are entering into a binding agreement. Please sign below and return this document in its entirety by email to your account manager. City of Fort Worth By: Dianna Giordano (Jul 13, 2026 10:43:11 CDT) Name: Dianna Giordano Title: Assistant City Manager Date: 07/13/2026 Network Consulting Services, Inc. Signed by: 'lMa (,a. sbv, By 070ED90E24D6484... Name: David Lamson Title: National Sales Manager Date: 6/26/2026 Network Consulting Services, Inc. 11 585 West 500 South • Suite 110 • Bountiful, Utah 84010 • 801-295-7555 • www.ncsi.us C 2025 NCSi. APPENDIX A: Project Change Request ("PCR") Form This document serves as an addendum to the Statement of Work executed between Network Consulting Services Inc. (NCSi) and City of Fort Worth dated above. City of Fort Worth has requested that changes be made to this Statement of Work. If additional time is required to implement these changes, NCSi will provide an additional quote. This Addendum is not considered approved until all necessary initials are gathered, and a purchase order is received (if days are added). Changes in this Addendum may impact the original project schedule and price. Change: Briefly describe the changes to the initial Statement of Work: Price (Notes) Acceptance — Please Initial City of Fort TotalWorth .. . Network Consulting Services, Inc. 12 585 West 500 South • Suite 110 • Bountiful, Utah 84010 • 801-295-7555 • www.ncsi.us C 2025 NCSi. FORT WORTH. City Secretary's Office Contract Routing & Transmittal Slip Contractor's Name: Network Consulting Services, Inc. Subject of the Agreement: Third Amendment to City Secretary Contract No. 61785 with Network Consulting Services, Inc. for the purchase of prepaid professional services to support the upgrade of the City's ivanti Neurons ITSM platform. M&C Approved by the Council? * Yes ❑ No 8 If so, the M&C must be attached to the contract. Is this an Amendment to an Existing contract? Yes 8 No ❑ CSC 61785 If so, provide the original contract number and the amendment number. Is the Contract "Permanent"? *Yes ❑ No 8 If unsure, see back page for permanent contract listing. Is this entire contract Confidential? *Yes ❑ No 8 If only specific information is Confidential, please list what information is Confidential and the page it is located. Effective Date: Expiration Date: May 19, 2027 If different from the approval date. If applicable. Is a 1295 Form required? * Yes ❑ No 8 *If so, please ensure it is attached to the approving M&C or attached to the contract. Project Number: If applicable. *Did you include a Text field on the contract to add the City Secretary Contract (CSC) number? Yes 8 No ❑ Contracts need to be routed for CSO processing in the following order: 1. Katherine Cenicola (Approver) 2. Jannette S. Goodall (Signer) 3. Allison Tidwell (Form Filler) *Indicates the information is required and if the information is not provided, the contract will be returned to the department.