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HomeMy WebLinkAbout056024-AD5 - General - Contract - SHI Governmental Solutions, Inc.CSC No. 56024-AD5 OFFICIAL RECORD CITY SECRETARY FT. (NORTH, TX 2950 S. Delaware Street, Suite 201 San Mateo CA 94403 This Statement of Work (the "SOW") No. Q-68477 - Custom/Enterprise Package is entered into by and between: Provider I Freshworks Inc., a Delaware corporation with City of Fort Worth - Human Resources offices at 2950 S. Delaware Street, Suite 201, San Department, a corporation with offices at 100 Mateo, CA 94403 ("Provider" which expression Fort Worth Trail, Fort Worth, Texas, 76102-6314, shall mean and include its successors and assigns). United States ("Customer" which expression shall mean and include its successors and assigns). This Statement of Work ("SOW"), effective as of the last signature date noted below ("Effective Date"), is made pursuant and subject to the terms and conditions of the Agreement). Customer and Provider are individually referred to as "Party" and collectively as "Parties". I. In -Scope for this Engagement: A. Provider's responsibilities will cover out -of -the -box features in -scope for the products mentioned in the Products in Scope table below, and are as defined in "Section 3" of this SOW. B. Custom work and migrations, if requested, are as covered in "Addendum A". C. Customer's responsibilities are as defined in the "Section 2" of this SOW. II. Out -of -Scope for this Engagement: A. Any service or requirement that is not explicitly specified in the "Section 1 - Scope of this Engagement" or Addendum A of this SOW is deemed to be out of scope for this SOW. M. SOW Term: A. The term of this SOW begins on the Effective Date of this SOW and runs for one hundred eighty (180) calendar days ("SOW Term"). Freshdesk Included I I Optional Services (pricesI I 1 are in currency Services Included in Implementation Package Enterprise / Custom the package Name Duration in Continuous Five (5) Weeks Pricing Model Time & Materials Configuration and Provider (Provider owns and executes the Out -of -the -Box Integration configuration and integration on Freshworks Ownership Products) Q-68477 I Powered by Dealhub I Freshworks Inc., 2950 S. Delaware Street, Suite 201, San Mateo, CA 94403 Assigned Team from Per Addendum A Provider Number of Remote Meetings Per Addendum A per week Deliverables Per Addendum A Add-on/optional Additional Weeks of Pricing based on scope services that can be Engagement (beyond period purchased mentioned in "Duration in additionally continuous weeks" in this section) Migration, Bots, Custom Pricing based on scope applications or integrations that are not on Provider's Marketplace Section 2: Engagement Duration and Responsibility In this section R stands for Responsible, A stands for Accountable, C stands for Consulted, I stand for Informed 1. Responsible refers to the team or employee or company who does the work to complete the task. 2. Accountable refers to the team or employee accountable for the thorough completion of the task or activity or types of activities. 3. Consulted refers to the team or employee or company who can provide information for the task or activity or types of activities 4. Informed refers to the team or employee or company who can or needs to be kept informed of progress Phase Activities Provider Customer Planning and Creating and maintaining project plan, AR Management RAID log from a Provider/Product perspective. On Customer's side : Maintaining project C AR plan with inputs on Customer's business needs, priorities, org objectives. Ensuring timely completion of Customer deliverable and timely decision making. Resource Management. Assignment of tasks and ownership. Alignment of stakeholders. Convening sessions with internal stakeholders. Active participation and Q-68477 I Powered by Dealhub I Freshworks Inc., 2950 S. Delaware Street, Suite 201, San Mateo, CA 94403 availability of necessary stakeholders. Ensuring enablement of necessary requirements and logistics. Escalate delays and key risks. Driving Change Management within the company. On Provider's side Resource AR Management. Assignment of tasks and ownership. Alignment of stakeholders, and communication. Escalate for delays and key risks. Preparation of Statement of Work (SOW). AR C Ensuring timely completion of deliverable from Provider/Product Implementation perspective. Answering and providing clarifications to the questions coming from within the Customer's company. Initiate Ensuring necessary requirements are AR C captured from a product perspective. Presenting Provider methodology, framework, escalation matrix, proposed governance model. Ensuring necessary requirements are C AR captured from a Customer's business requirement perspective. Design and Providing input and suggestions to the AR C Configuration overall technical solution, detailing necessary requirements and logistics for the configuration exercise from a Provider/Product Implementation perspective. Understand requirements, data flow, and logistics for integration. Configuring Provider Product or suite of Products. Implementing integration in development / UAT / Production from Provider perspective. On Customer's environment : Setting up C AR configurations. Finalising technical requirements specification. Implementing integration in development / UAT / Production. Q-68477 I Powered by Dealhub I Freshworks Inc., 2950 S. Delaware Street, Suite 201, San Mateo, CA 94403 Testing UAT and functional testing. Creating, C AR maintaining a test plan, test execution, recording results, sign -off Training Identifying the list of topics needed for AR training. Sharing the list of canned training available in the public domain. Conducting trainings and preparing training for the set of individuals identified as super -users, key administrators, trainers, and product champions within the Customer's company Identifying a set of individuals as C AR super -users, key administrators, trainers,and product champions within the Customer's company. Preparing training materials for the larger set of users or Agents within the Customer's company. Conducting training for the larger set of users Go -live and Scheduling go -live, next steps, fallback C AR Hypercare plan and alignment Convening necessary stakeholders from AR Provider's support team, customer success (as applicable). Preparing necessary documentation for Provider's internal handover. Conducting calls with Provider's support team to initiate and complete transition 1. All materials from Provider will be provided in the English language. Services will be provided by the Provider during standard business hours, on generally accepted days of operation within the relevant region where the Services are performed, excluding local holidays. 2. The scope of this Agreement is purely around Onboarding and Implementation Services being provided by the Provider and not around products or support services. 6. Additional charges may apply for scope changes, change requests, delays caused by Customer or third parties contracted by Customer, or events that Provider has no control over. Any such changes will be set forth in a change order. All charges associated with scope changes, change requests, or delays will be due on receipt of the invoice by the Customer. With consensus from the Customer, all reasonable travel, meals, and living expenses for all Provider's personnel who travel or are supposed to travel in support of the Engagement shall be billable at cost and all such expenses shall be the sole responsibility Q-68477 I Powered by Dealhub I Freshworks Inc., 2950 S. Delaware Street, Suite 201, San Mateo, CA 94403 3. Once Provider submits a completed Deliverable to Customer, Customer has five (5) business days to respond to Provider that it is in receipt of such Deliverable ("Acknowledgement Period"). Customer's receipt response must include its acceptance or non -acceptance of the completed Deliverable in writing within the Engagement Acceptance Form attached hereto as Addendum C. In the event that Customer does not provide Provider the Engagement Acceptance Form within the Acknowledgement Period, such absence of a written response by Customer shall be deemed Customer's acceptance of each completed Deliverable. If Customer rejects the completed Deliverable within the Acknowledgement Period, Customer shall furnish Provider with sufficient written detail to clearly identify the reason for non -acceptance so that Provider can correct any material and substantial non -conformity. The Provider will make a reasonable effort to address any non -conformity and receive acceptance from the customer within the duration of the engagement. Provider shall not be responsible for delays, due to the lack of access, facilities, cooperation or information requested by the Provider or changes to the approach or engagement services described in this SOW. 4. Any Engagement Services started after executing the SOW are non -cancellable, non-refundable, and must be consumed in the time frame mentioned for completion of such Engagement. 5. Implementation of new features that are not a part of the Product offering is out of scope for this Engagement. The list of modules and features the Customer can expect to be covered as a part of this Engagement are as per the product plan purchased. of the Customer. Customer shall be charged for any travel expenses that cannot be canceled or refunded. 7. In consultation with the Customer the Provider may engage with subcontractors or system integration partners and other third parties for implementation, or custom integrations or data migration needs. All services will be performed remotely unless otherwise agreed to by the Parties in advance. Any onsite services will be subject to expense reimbursement and potentially a change in the scope of services. Data for migration (if required) must be provided by the Customer in a readable CSV format as specified by Provider. For Ticket migration, a record is defined as a company, contact, agent, ticket, note, comment, attachment. For asset migration, a record is defined as an asset. For knowledge base migration, a record is defined as an article. For Problem migration, a record is defined as a problem. For Change migration, a record is defined as a change. For an API/XW-based migration, Provider will only support migration from one instance of Customer's legacy system to one Freshworks instance. The customer is also responsible for ensuring that the source system has the needed permissions and API limits. For CSV migration, the migration data must be provided in a single CSV file per record type (i.e. Ticket Migration, Note Migration, Asset Migration, Knowledge Base Migration, etc.). Customer must have a data analyst (or similar type of resource) to provide data in the format required by Provider. Provider will not access Customer's legacy system or download migration files provided by the Customer; Customer is responsible for extracting the data and any data cleanup required. Provider will run only one production migration per given set of records or files. Any callouts or issues must be identified during the test migration. Any requests to delete the migrated data in production and re -migrate the data will be considered as new scope. 8. Any custom or private development requiring additional hardware, software or platform resources, Q-68477 I Powered by Dealhub I Freshworks Inc., 2950 S. Delaware Street, Suite 201, San Mateo, CA 94403 will need to be provided and owned/hosted by the Customer. It can either be on -premise or cloud hosted with appropriate firewall rules to ensure the resource(s) can communicate with the Provider's products via an API. Bespoke or Custom Integrations, Migrations, Bots, physical presence needed at Customer's site are all out of scope for this Engagement, unless and until specifically included as in -scope. 9. If the services outlined in this SOW are not completed within six (6) months after the Effective Date due to material unresponsiveness of the Customer, the services in this SOW will be deemed completed. If the services outlined in this SOW are not completed within six (6) months due to the Provider's reasons, the Provider commits to furnish the deliverable that is in scope for this SOW along with the Customer. 10. Any add-ons that have been purchased in addition to what's included in the standard onboarding package must be consumed within the standard onboarding timeline. 1 Executive Summary: Provider presents this Statement of Work ("SOW") outlining the approach for implementing Freshdesk for the Customer. This SOW details the scope, assumptions, deliverables, timeline, and pricing for the proposed services. 2 Scope of work: Provider will provide a Delivery team to implement Freshdesk for the Customer. The detailed scope includes the following components, with specific functionalities to be finalized during the engagement: 1. General Setup: • Configure account settings, including business hours, time zones, agents, groups, support addresses, role -based access controls and permissions. • Configure approximately 20-25 support mailboxes, with each HR division having its own dedicated inbox. 2. Ticket Management Setup • Configure categories and subcategories for each functional area. Q-68477 I Powered by Dealhub I Freshworks Inc., 2950 S. Delaware Street, Suite 201, San Mateo, CA 94403 • Assist in setting up dynamic form conditions based on the user selection (Department/Query Type) • Configure ticket lifecycle management including Open, Pending, Resolved, Closed statuses and custom statuses. • Support manual ticket assignment (no round-robin or automatic assignment). 3. Automation & Workflow Configuration • Configure rules to route tickets to specific functional groups based on the query type/support email address mapped on the ticket. • Configure Scenario Automations for one -click actions and standardized ticket updates. 4. Service & Support Request Setup: • Implement Self -Service Portal Configuration by Customizing the Freshdesk customer portal with: o Company branding - Logo and theme customization • Configure support request forms for different business functions and departments. • Assist in setting up: Request types, Support categories, Customer -facing forms. 5. Omnichannel Support Configuration: • Configure support channels including portal and email channels Q-68477 I Powered by Dealhub I Freshworks Inc., 2950 S. Delaware Street, Suite 201, San Mateo, CA 94403 6. SLA & Escalation Management • Configure SLA policies based on Ticket priority, Customer type, Business hours, Departments. • Implement automatic escalations for Unassigned tickets, SLA breaches, High -priority incidents and Pending approvals 7. Reporting & Analytics • Configure Out of the box reports and analytics for agents, managers, and executives to support reporting and analytics. 8. Train the Trainer: • Conduct up to three remote (60 minutes each) "train the trainer" sessions during implementation. • Training session consists of the following: 0 2 Agent training sessions covering ticket lifecycle management. 0 1 Administrator training covering system configuration and reporting. • Additional sessions, if required, will be addressed via a Change Request (CR). 3 Out of Scope: The following items are explicitly excluded from this SOW: • Additional APIs, webhooks, or custom development beyond the specified integrations. • Subscription or recurring costs for Freshdesk Marketplace apps. • In -person or on -site training and support sessions. • Additional logging or metrics collection beyond standard integration capabilities. • Support during non -business hours. • Migration of data from other systems. • Legal or data exchange requirements related to integration launches. • Additional system integrations beyond those listed. Q-68477 I Powered by Dealhub I Freshworks Inc., 2950 S. Delaware Street, Suite 201, San Mateo, CA 94403 4 Assumptions The following assumptions underpin the successful execution of this SOW: • Customer maintains an active Freshdesk subscription with all required modules enabled. • Customer stakeholders are available for workshops, approvals, and feedback per the project timeline. • Provider will perform the activities described below on a time -and -materials basis within the included one hundred twenty-five (125) professional services hours. The listed activities, deliverables, and schedule represent the current prioritized work plan and do not guarantee completion of every listed item. Provider and Customer will jointly prioritize the use of the included hours. Work beyond the included hours requires an approved Change Request before additional services are performed. • Customer is responsible for maintaining all product licenses and entitlements required for the requested configuration, including any applicable Freddy Al capabilities. 5 Required commitment from Customer: To ensure successful delivery, Customer must commit to the following: • Finalize requirements and data flow for all modules within five business days of project kickoff. • Daily Working Sessions: Participate in 30-minute daily meetings with Provider from project kickoff to closure to review progress, address questions, and provide approvals. The frequency of these sessions may be adjusted as the project progresses based on mutual agreement. • Time Allocation for Customer team: o Commit a minimum of 2.5 hours per week to participate in daily meetings. • Active participation of SPOC (Single point of contact) including business stakeholders, integration application heads will be required for successful delivery. • Approve all deliverables within five business days of submission. Q-68477 I Powered by Dealhub I Freshworks Inc., 2950 S. Delaware Street, Suite 201, San Mateo, CA 94403 6 Implementation Duration: 6.1 Freshdesk Implementation Provider estimates hours to implement Freshdesk, The Delivery team will maintain ongoing communication to ensure transparency and alignment throughout the project. Freshdesk implementation Start Date End Date Phase Activity Discovery and Planning Kickoff, Cinboarding and Cadeance Setup Environment setup and access controls Implementation Freshdesk Implementation Implementation SSOJ Login/ User roles and access Implementation Tickets, SLAB, Automations, Email & Channels Implementation Knowledge Base, Freddy Al, Service& support Request Implementation Reports, Dashboards Testing and Validation Integration testing Walkthrough and Handof Customer handoff & Train the trainer Go -Live Launch, Rollout and Support Post Launch Post Launch Care Day 1 Day 8 Day 15 Day 22 Day 29 Day 5 Day 12 Day 19 Day 26 Day 33 wk1 wk2 wk3 wk4 wk5 F1 Q-68477 I Powered by Dealhub I Freshworks Inc., 2950 S. Delaware Street, Suite 201, San Mateo, CA 94403 7 Project Team Structure and Budgeted Hours: The Provider will assign a project team for the duration of the engagement. The team will consist o£ • Engagement Manager — 40 hours • Onboarding Specialist — 65 hours • Solution Architect -15 hours • Program Manager - 5 hours The assigned team will be responsible for project coordination, implementation activities, delivery, stakeholder communication, and overall engagement in accordance with the scope defined in this Statement of Work (SOW) Section 2 8 Schedule and Deliverables The schedule assumes timely stakeholder engagement and access to required systems. The timeline is outlined below: eek Activities I Project kickoff, stakeholder workshops, finalize requirements, configure access to Freshdesk 2 General setup (business hours, time zones, email, SPF/DKIM, support channels). 3 Implement ticketing forms, SLAs, escalations, Y automations, and canned responses. 4 Implement Knowledge base, Freddy Al, Reports and Dashboards 5 Final validation, project closure, deliver final documentation and retainer plan. Deliverables Kickoff meeting notes, finalized requirements document, access confirmation. Configured Freshdesk account, SSO setup, Configured ticketing system. Configured Knowledge base, Freddy Al, Reports and Dashboards Final project report, all deliverables approved, retainer plan documentation. Q-68477 I Powered by Dealhub I Freshworks Inc., 2950 S. Delaware Street, Suite 201, San Mateo, CA 94403 9 Pricing: Provider's professional fees for the services described in this SOW, including expenses, will be billed on a time -and -materials basis for the Delivery team's engagement. Any changes to the Delivery team or scope will require a Change Request (CR) with additional costs and timeline adjustments. Customer may purchase additional resource hours for an expanded scope. Excess Hours: Any hours performed in excess of the Included Hours shall be billed at a MSA rate per hour, solely to the extent such excess hours are approved in advance in writing by Customer. IN WITNESS WHEREOF, the Parties hereto each acting with proper authority, for good and valuable consideration, and pursuant to the terms of the Agreement have executed this Statement of Work. Freshworks Inc. City of Fort Worth - Human Resources Department Name Name Dianna Giordano Title Title Assistant City Manager Signature Signature Dianna Giordano (Aug 17, 2026 11:08:29 CDT) Date Date 08/17/2026 Q-68477 I Powered by Dealhub I Freshworks Inc., 2950 S. Delaware Street, Suite 201, San Mateo, CA 94403 Addendum i hange Request Form Change Request Form Customer Name Customer Contact No. Customer Email: Date of Request Add -On or Change Requested Migration (or) Bespoke Integration (or) Private App (or) Additional Training (or) Extended Engagement (or) Any other bespoke change requests Detailed description for requested Change All other terms and conditions of the original SOW, unless requested to be modified and amended herein, shall remain in full force and effect. Reason for Change List all reasons Additional Information As an authorized agent of Customer, I hereby acknowledge and request the Changes to the Engagement Services as outlined above. Name: Date: Q-68477 I Powered by Dealhub I Freshworks Inc., 2950 S. Delaware Street, Suite 201, San Mateo, CA 94403 Addendum C : Engagement Acceptance Form Customer Name: PE/PM Name: Project Phase: Date Completed: Signoff Criteria: {Note: Description of task or phase completed.) Deviations/Omissions: Impact of Deviations/Omissions, if any: Monetary: Resource: Deliverable: Other: Problems or issues that may prevent acceptance: (Note: identify steps to resolution, if any.) Signatures: Submitted for acceptance by: Freshworks Signatory: <Enter name here> Date: As authorized agent of Customer I hereby acknowledge <completion or rejection> of the project tasks outlined above. Customer Signatory: <Enter name here> Date: Approved Rejected Q-68477 I Powered by Dealhub I Freshworks Inc., 2950 S. Delaware Street, Suite 201, San Mateo, CA 94403 [Executed effective as of the date signed by the Assistant City Manager above.] / [ACCEPTED AND AGREED:] CITY OF FORT WORTH INTERNAL ROUTING PROCESS: Approval Recommended: By: Name: Title: Kevin Gunn Director, IT Solutions Approved as to Form and Legality Cori- N%al By: Candace Pagliara (Aug 1712026 06:51:22 CDT) Name: Candace Pagliari Title: Sr. Assistant City Attorney Contract Authorization: M&C: 24-0952 Approved: 11/12/2024 Form 1295: 2024-1229119 Contract Compliance Manager: By signing I acknowledge that I am the person responsible for the monitoring and administration of this contract, including ensuring all performance and reporting requirements. Aw— By: Mark Deboer (Aug 10, 2026 14:29:19 CDT) Name: Mark DeBoer Title: Assistant IT Solutions Director 4.p44ULn4 ApF FORT d City Secretary: 9A. G o ad p �`o °'940 vim° osd p0 ro*00000 'mod U 4nnoa6a By: Name: Jannette Goodall Title: City Secretary OFFICIAL RECORD CITY SECRETARY FT. WORTH, TX 11/8/24, 4:03 PM M&C Review Official site of the City of Fort Worth, Texas CITY COUNCIL AGENDA FoRTW1I Create New From This M&C DATE: 11/12/2024 REFERENCE **M&C 24- LOG NAME: 04SHI GOV SOFTWARE NO.: 0952 & RELATED SERVICES CODE: C TYPE: CONSENT PUBLIC NO HEARING: SUBJECT: (ALL) Authorize an Amendment to City Secretary Contract No. 56024 with SHI Government Solutions, Inc. for the Purchase of Software Licenses and Related Services, and to Increase the Contract Amount by $650,000.00 for a Total Annual Contract Amount of $2,150,000.00 for the Information Technology Solutions Department RECOMMENDATION: It is recommended that the City Council authorize an amendment to City Secretary Contract No. 56024 with SHI Government Solutions, Inc. for the purchase of software licenses and related services, and to increase the contract amount by $650,000.00 for a total annual contract amount of $2,150,000.00 for the Information Technology Solutions Department. DISCUSSION: On November 13, 2018, Mayor & Council Communication, (M&C) P-12275 was approved to authorize the execution of a Purchase Agreement with SHI Government Solutions, Inc. (SHI) in the annual amount of $750,000.00 using National IPA Contract No. 2018011-02 and The Department of Information Resources Contract No. DIR-TSO-4092. The Purchase Agreement was increased by $100,000.00 using the Administrative Change Order allowed by M&C P-12275 in September 2019, for a total annual amount of $850,000.00. On November 12, 2019, M&C 19-0296, was approved to authorize an amendment to an existing purchase agreement with SHI Government Solutions, Inc. for the purchase of software licenses and related services to increase the amount by $650,000.00 for a total annual amount to $1,500,000.00 for the Information Technology Solutions Department. The Information Technology Solutions (ITS) Department uses the cooperative contracts agreements to purchase computer software packages, software maintenance and related services for desktops, laptops and other smart devices. Software packages include, but are not limited to, Adobe products, VMware products, monitoring software, security software, backup tools, specialty Microsoft products such as Visio, Project and other department required software. This M&C requests approval to increase by $650,000.00 for a new annual total of $2,150,000.00 using the Omnia Partners cooperative agreement 2018011-02, to continue to purchase software products for City departments. COOPERATIVE PURCHASE: State law provides that a local government purchasing an item under a cooperative purchase agreement satisfies State laws requiring that the local government seek competitive bids for purchase of the item. Cooperative contracts have been competitively bid to increase and simplify the purchasing power of local government entities across the State of Texas. SUCCESSOR CONTRACTS: The City will initially use the Omnia Partners contract to make purchases authorized by this M&C. In the event a Omnia cooperative contract is not renewed, staff would cease purchasing at the end of the last purchase agreement coinciding with a valid cooperative contract. If the City Council were to not appropriate funds for a future year, staff would stop making purchases when the last appropriation expires, regardless of whether the then -current purchase agreement has expired. In the event an Omnia cooperative agreement is not extended, but Omnia executes a new cooperative agreement with substantially similar terms, this M&C authorizes the City to purchase the goods and services under the new Omnia contract. If this occurs, in no event will the City continue to purchase apps.cfwnet.org/council_packet/mc_review.asp?ID=32658&councildate=11 /12/2024 1 /2 11/8/24, 4:03 PM M&C Review goods and services under the new agreement for more than four (4) years without seeking Council approval. BUSINESS EQUITY: A Business Equity goal is not assigned when purchasing from an approved purchasing cooperative or public entity. ADMINISTRATIVE CHANGE ORDER: An administrative change order or increase may be made by the City Manager up to the amount allowed by relevant law and the Fort Worth City Code and does not require specific City Council approval if sufficient funds have been appropriated. AGREEMENT TERM: Upon City Council's approval and execution of the cooperative purchase agreement with SHI and execution of the City Secretary Contract No. 56024 contract amendment with SHI, both parties and continue in accordance with the terms and conditions of Omnia Partners 2018011-02 or applicable successive contract for the same products and services. RENEWAL OPTIONS: The agreements may be renewed for up to four (4) one-year renewal terms, in accordance with the underlying cooperative agreement, at the City's option. This action does not require specific City Council approval provided that the City Council has appropriated sufficient funds to satisfy the City's obligations during the renewal period. FISCAL INFORMATION/CERTIFICATION: The Director of Finance certifies that funds are available in the current operating and capital budgets, as appropriated, in the Water & Sewer and Capital Projects Service Funds and in the ITS Capital Fund for the ITS Refresh project to support the approval of the above recommendation and execution of the amendment. Prior to an expenditure being incurred, the IT Solutions Department has the responsibility to validate the availability of funds. TO Fund Department Account Project Program Activity Budget Reference # I Amount ID ID Year (Chartfield 2) FROM Fund Department Account Project Program Activity Budget ference # Amount ID ID YearEZartfield 2) Submitted for City Manager's Office by_ Mark McDaniel () Originating Department Head: Kevin Gunn (2015) Additional Information Contact: Sallie Trotter (8442) ATTACHMENTS 04SHI GOV SOFTWARE & RELATED SERVICES funds availability_pdf (CFW Internal) 04SHI GOV SOFTWARE & RELATED SERVICES Updated FID.xlsx (CFW Internal) City of Fort Worth Form 12952 (10232024).pdf (CFW Internal) apps.cfwnet.org/council_packet/mc_review.asp?ID=32658&councildate=11/12/2024 2/2 FORT WORTH. City Secretary's Office Contract Routing & Transmittal Slip Contractor's Name: SHI Government Solutions, Inc. Subject of the Agreement: Fifth Addendum to CSC 56024 of SHI Government Solutions, Inc. M&C Approved by the Council? * Yes 0 No ❑ If so, the M&C must be attached to the contract. Is this an Amendment to an Existing contract? Yes ❑ No 0 56024-AD5 If so, provide the original contract number and the amendment number. Is the Contract "Permanent"? *Yes ❑ No 0 If unsure, see backpage for permanent contract listing. Is this entire contract Confidential? *Yes ❑ No 0 If only specific information is Confidential, please list what information is Confidential and the page it is located. Effective Date: If different from the approval date. Expiration Date: July 1, 2027 If applicable. Is a 1295 Form required? * Yes 0 No ❑ *If so, please ensure it is attached to the approving M&C or attached to the contract. Project Number: If applicable. *Did you include a Text field on the contract to add the City Secretary Contract (CSC) number? Yes 0 No ❑ Contracts need to be routed for CSO processing in the followingorder: rder: 1. Katherine Cenicola (Approver) 2. Jannette S. Goodall (Signer) 3. Allison Tidwell (Form Filler) *Indicates the information is required and if the information is not provided, the contract will be returned to the department.