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HomeMy WebLinkAbout048499-R6 - General - Contract - Motorola Solutions, Inc.CSC No. 48499-R6 CITY OF FORT WORTH CONTRACT RENEWAL NOTICE September 24, 2026 Motorola Solutions, Inc. Attn: Legal Department 500 W. Monroe Street, 43rd Floor Chicago, IL 60661 Re: Contract Renewal Notice City Secretary Contract No. 48499 (the "Contract") Renewal Term No. 6 of 14, December 14, 2026 to December 13, 2027 The above referenced Contract with the City of Fort Worth expires on December 13, 2026 (the "Expiration Date"). Pursuant to the Contract, contract renewals are at the sole option of the City. This letter is to inform you that the City is exercising its right to renew the Contract for an additional one (1) year period, which will begin immediately after the Expiration Date. All other terms and conditions of the Contract remain unchanged. Please return this signed acknowledgement letter, along with your quote for charges for the new renewal term, and current insurance certificate, to the address set forth below, acknowledging receipt of the Contract Renewal Notice. To ensure that your company information is correct and up-to-date, please log onto PeopleSoft Purchasing at https://www.fortworthtexas. gov/departments/fmance/purchasing. If you have any questions concerning this Contract Renewal Notice, please contact us at the email address listed below. Sincerely, City of Fort Worth IT Solutions I Finance I Contracts 100 Fort Worth Trail Fort Worth, TX, 76102 zz IT Finance Contracts(a�fortworthtexas.gov OFFICIAL RECORD CITY SECRETARY FT. WORTH, TX Contract Renewal Page 1 of 2 [Executed effective as of the date signed by the Assistant City Manager below.] / [ACCEPTED AND AGREED:] City: By: Name: Title: Date: flk— Dianna Giordano (Oct 6, 2026 15:15:04 CDT) Dianna Giordano Assistant City Manager 10/06/2026 Motorola Solutions, Inc. By: Name:Aneesh Shah Title: Director, SaaS Sales Date: 10/2/26 CITY OF FORT WORTH INTERNAL ROUTING PROCESS: Approval Recommended: By: Name Title: Kevin Gunn Director, IT Solutions Approved as to Form and Legality: By: Name Title: Ca,da,ce- Paaj %alga' Candace Pagliara (Oct 6, 26 08:19:48 CDT) Candace Pagliara Sr. Assistant City Attorney Contract Authorization: M&C: 26-0003 Approval Date: 01/13/2026 Form 1295: N/A Contract Compliance Manager: By signing I acknowledge that I am the person responsible for the monitoring and administration of this contract, including ensuring all performance and reporting requirements. By: Name: Title: LVy Steven Vandever (Oct 5, 2026 08:38:49 CDT) Steven Vandever Sr. IT Solutions Manager City Secretary: a� ppgr Ilp By: Name: Title: A OD2,Qn 1 45oga Jannette Goodall City Secretary OFFICIAL RECORD CITY SECRETARY FT. WORTH, TX Contract Renewal Page 2 of 2 © MOTOROLA SOLUTIONS PREMIERONE CSR RENEWAL PROPOSAL O MOTOROLA SOLUTIONS PREMIERONE CSR CONTRACT EXTENSION PROPOSAL: City of Fort Worth, TX September 23, 2026 Data Restrictions This proposal is considered Motorola Solutions confidential and restricted. The proposal is submitted with the restriction that it is to be used for evaluation purposes only, and is not to be disclosed publicly or in any manner to anyone other than those employed by the City of Fort Worth required to evaluate this proposal without the express permission of Motorola Solutions, Inc. This proposal is valid until December 30, 2026. MOTOROLA SOLUTIONS, MOTOROLA and the Stylized M Logo are registered in the U.S. Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola Solutions, Inc. 2026. Motorola Solutions Confidential Proprietary Page 1 QMOTOROLA SOLUTIONS PREMIERONE CSR RENEWAL PROPOSAL PremierOne CSR Renewal Proposal September 23, 2026 Krishna Mohan Gollamudi IT Project Manager, IT Solutions City of Fort Worth 275 W. 13th Street Fort Worth, TX 76102 Subject: PremierOne CSR Contract Extension Proposal. Proposal # PSVCFW09232026 Motorola Solutions is pleased to present the City of Fort Worth with the following proposal for the extension of contract #48499 signed on December 23, 2016 between the City of Fort Worth and Motorola Solutions. All terms and conditions of the contract will remain in effect for the extension period. This renewal aligns the CSR components to a common end date of April 30, 2028. Please review the proposal and contact me if you have any questions. I can be reached at 714- 264-3292 or Aneesh.Shah@motorolasolutions.com Sincerely, ,4ieh SLI& Aneesh Shah Director, SaaS Renewals and Business Intelligence Motorola Solutions, Inc. Motorola Solutions Confidential Proprietary Page 2 QMOTOROLA SOLUTIONS PREMIERONE CSR RENEWAL PROPOSAL PremierOne CSR Contract Extension Pricing Description Price PremierOne CSR Motorola Solutions to provide annual cloud services $352,392.00 Annual Cloud for the hosting and support of the PremierOne CSR Hosting Services solution for the period of May 1, 2027 to April 30, 2028. Includes Motorola's Service Offerings, Citizen Mobile Apps, CSR Mobile Apps (field worker) and full conference attendance for two people to attend the annual CSR user group conference. Increases in the number of subscriptions for CSR or the CSR Mobile Apps will increase the annual cloud service pricing. PremierOne CSR Usage of sixty-seven (67) CSR Mobile Apps (field $96,158.00 Mobile Apps (field worker). Motorola Solutions to provide annual cloud worker) services for the hosting and support of the additional subscriptions for the period of May 1, 2027 to April 30, 2028. PremierOne CSR Motorola Solutions to provide annual cloud services $5,460.00 Citizen Mobile Apps for the blurring of faces in version six (v6) of the Annual Blurring of PremierOne CSR Citizen Mobile Apps for the period Faces Cloud Services of May 1, 2027 to April 30, 2028. Cloud services covers up to 250,000 photos processed during the year. Charges beyond the initial 250,000 photos is $1,575 for an additional 100,000 photos processed. CSR Professional Services Description Price CSR Professional Motorola Solutions to provide two -hundred (200) $47,876.00 Services professional service hours to the City of Fort Worth for expanding the PremierOne CSR cloud solution. Motorola Solutions Confidential Proprietary Page 3 QMOTOROLA SOLUTIONS PREMIERONE CSR RENEWAL PROPOSAL CSR MyFW Text Project - Cloud Services Description CSR MyFW Text Motorola Solutions to provide annual cloud services $39,574.00 Project (Annually for the hosting and support of the MyFW Text Project Recurring) solution. Term: May 1, 2027 to April 30, 2028. CSR SMS Short Code Pricing Description Price CSR SMS Short Prorated Services for SMS Short Code leasing and $25,788.00 Code Services hosting services. (Annually Recurring) Term: May 1, 2027 to April 30, 2028. Leasing and hosting services start upon purchase order issuance and require a one-year minimum period. Service must be renewed annually. CSR MyFW Text Spanish Pricing Description Price CSR MyFW Text Annual cloud services for the hosting of MyFW $7,488.00 Spanish Services Spanish solution. (16 months) (Annually Recurring) Term: January 1, 2027 to April 30, 2028. Motorola Solutions Confidential Proprietary Page 4 QMOTOROLA SOLUTIONS PREMIERONE CSR RENEWAL PROPOSAL CSR Prepared 911 Interface ii Description I IIIIEIl __________________ CSR Prepared 911 Annual cloud services for the hosting of the Prepared $3,375.00 Interface (Annually 911 interface. (15 months) Recurring) Term: February 1, 2027 to April 30, 2028. Total Annual Services for the Contract Extension $578,071.00 Motorola Solutions Confidential Proprietary Page 5 ACITY COUNCIL AGEND Create New From This M&C FORT WORTH REFERENCE **M&C 26- 04AMEND MOTOROLA DATE: 1/13/2026 NO.: 0003 LOG NAME: CONTRACT FOR PREMIERONE CRM SYSTEM CODE: C TYPE: CONSENT PUBLIC NO HEARING: SUBJECT: (ALL) Authorize Execution of Amendment to Agreement with Motorola Solutions, Inc., to Add Ten (10) One -Year Renewal Options for the Motorola Customer Relationship Management Solution in an Initial Annual Amount Up to $761,145.00, with a Five Percent Annual Increase for the Information Technology Solutions and Communications & Public Engagement Departments RECOMMENDATION: It is recommended that the City Council authorize the execution of an amendment to City Secretary Contract No. 48499 with Motorola Solutions, Inc., to add ten (10) one-year renewal options for the Motorola Customer Relationship Management Solutions in an annual amount up to $761,145.00, with a five percent annual increase for the Information Technology Solutions and Communications & Public Engagement Departments. DISCUSSION: On December 13, 2016, Mayor and Council Communication (M&C) P-11983 authorized the execution of City Secretary Contract (CSC) No. 48499 in response to Request for Proposals (RFP) No. 16-0199. CSC No. 48499 was executed with Motorola Solutions, Inc. for an initial term of five (5) years with four (4) one-year renewal options, with a total amended annual not to exceed amount of $649,914.00. RFP 16-0199 was issued for a Customer Relationship Management (CRM) Solution which would be implemented in a phased approach with specific departments identified for the initial stages. The project aimed to restructure business processes and integrate knowledge base, geo-mapping, customer work orders and other systems into a more streamlined and effective manner. On December 14, 2021, M&C 21-0939 authorized the execution of an amendment to CSC No. 48499 to formally add the four (4) renewal options and to authorize one-time expenditures for phase three of department implementation and increase the annual recurring costs to allow for the purchase of additional licenses, maintenance, and related services. On September 26, 2023, M&C 23-0789 authorized the execution of an amendment to CSC No. 48499 to increase the recurring annual costs of the agreement to include the Customer Service Request (CSR) Text Cloud Services into the existing PremierOne subscription. This M&C requests authorization to amend CSC No. 48499 to add ten (10) one-year renewal options in the amount of $761,145.00, with a 5\% annual increase to allow for continued use of the Motorola PremierOne CRM Solution. This system serves as the City's primary CRM system, also referred to as MyFW. The public -facing platform integrates communication channels to streamline City services and connects directly to the internal -facing dispatch system, allowing departments to receive and respond to resident and visitor requests which are dispatched by City Call Center staff. The platform supports reporting for Code Enforcement, street repairs, stormwater, traffic signals, non -emergency police issues, and more. It also provides a simple way for residents to request information and communicate with the Mayor and Council. Approval of this M&C will also allow for further enhancements to the existing PremierOne platform. A Chapter 252 exemption request related to this agreement was reviewed and approved by the City Attorney's Office as a sole source. Funding is budgeted in the Other Contractual Services account within the Info Technology Systems Fund for the Information Technology Solutions Department. AGREEMENT TERMS: Upon City Council approval and execution of the amendment, the current term of the agreement shall expire December 13, 2025. RENEWAL TERMS: This agreement may be renewed for ten (10) additional one-year renewal terms, with a 5\% annual increase upon the mutual written agreement of the parties. This action does not require specific City Council approval provided that the City Council has appropriated sufficient funds to satisfy the City's obligations during the renewal term. ADMINISTRATIVE CHANGE ORDER: An administrative change order or increase may be made by the City Manager up to the amount allowed by relevant law and the Fort Worth City Code and does not require specific City Council approval as long as sufficient funds have been appropriated. FISCAL INFORMATION/CERTIFICATION: The Director of Finance certifies that upon approval of the above recommendation funds are available in the current operating budget, as previously appropriated, in the Info Technology Systems Fund. Prior to an expenditure being incurred, the Information Technology Solutions and the Communications & Public Engagement Departments have the responsibility to validate the availability of funds. TO Fund Department Account Project Program Activity Budget Reference # Amount ID ID Year (Chartfield 2) d FROM Fund Department Account Project Program Activity Budget Reference # Amount ID ID Year (Chartfield 2) Submitted for City Manager's Office by Originating Department Head: Additional Information Contact: ATTACHMENTS Dianna Giordano (7783) Kevin Gunn (2015) Mark DeBoer (8598) FID Table - 04AMEND MOTOROLA CONTRACT FOR PREMIERONE CRM SYSTEM.xlsx (CFW Internal) Funds Available - 04AMEND MOTOROLA CONTRACT FOR PREMIERONE CRM SYSTEM.pdf (CFW Internal) FORT WORTH® City Secretary's Office Contract Routing & Transmittal Slip Contractor's Name: Motorola Solutions, Inc. Subject of the Agreement: Sixth Renewal to CSC 48499 of Motorola Solutions, Inc. M&C Approved by the Council? * Yes 0 No ❑ If so, the M&C must be attached to the contract. Is this an Amendment to an Existing contract? Yes ❑ No 0 If so, provide the original contract number and the amendment number. Is the Contract "Permanent"? *Yes ❑ No 0 If unsure, see back page for permanent contract listing. Is this entire contract Confidential? *Yes ❑ No 0 If only specific information is Confidential, please list what information is Confidential and the page it is located. Effective Date: If different from the approval date. Expiration Date: December 13, 2027 If applicable. Is a 1295 Form required? * Yes 0 No ❑ *If so, please ensure it is attached to the approving M&C or attached to the contract. Project Number: If applicable. *Did you include a Text field on the contract to add the City Secretary Contract (CSC) number? Yes 0 No O Contracts need to be routed for CSO processing in the following order: 1. Katherine Cenicola (Approver) 2. Jannette S. Goodall (Signer) 3. Allison Tidwell (Form Filler) *Indicates the information is required and if the information is not provided, the contract will be returned to the department.