HomeMy WebLinkAboutContract 45933 CITY SECRUAIO(
COMTRACT NO.
A F F I L I A T E D
h A L L A _.
A VAYA
BuSINESSPARTNER
MAINTENANCE AGREEMENT
1. This Maintenance Agreement, hereinafter, referred to as the "Agreement"
between Affiliated Telephone, Inc. (hereinafter"ATI") and «Company»
(hereinafter"Buyer" ) is effective as of July 6,2014.
City of Ft. Worth
1000 Throckmorton
Ft. Worth,TX 76102
Equipment Type: Avaya Voice Network Equipment/Avaya Data Network
Equipment/Juniper Data Network Equipment
2. TERM
ATI shall provide service on the equipment identified on page 1 and page 3 of
Appendix A for a period of 12 months, commencing July 6,2014
and continuing through July 5,2015 for Avaya Voice/Juniper Network Equipment
specified in Appendix A and commencing July 6,2014 and continuing through
November 30, 2014 for Avaya Network Equipment specified in Appendix A. This
Agreement shall be automatically renewed for consecutive terms of one year,
unless either party gives written notice, at least thirty(30) days prior to the end of
such term to the other of intent to allow the Agreement to expire as of the end of
the then current term.
3. EQUIPMENT AND CONTRACT DESCRIPTION
CONTRACT OPTION 7 days/24 Hours
Emergency Service
OF RECORD
CITY SECRETARY
FT.WORTHI TX
RECEIVED SEP 15 IN'
4. AGREEMENT
It is agreed to and understood that this Agreement constitutes the entire
Agreement between the parties, and supersedes and replaces all other prior
understanding or agreements relating to equipment and services covered by this
Agreement. This Agreement may not be changed, modified or varied except by
the specific written and signed approval by authorized representatives of both
parties. It is understood and agreed by and between the parties hereto, that if there
is any conflict between this Agreement and client's purchase order, or any other
document, this Agreement will govern.
5. SERVICE SCHEDULE—VOICE EQUIPMENT
Support for the City of Fort Worth Avaya voice equipment identified on page 1 of
Appendix A is provided by ATI 7 Days X 24 Hours. Requests for support should
be made by calling ATI at (972) 852-4013.
A. Standard Service - Monday thru Friday, 8:OOA.M. to 5:00 P.M.
A ticket will be opened upon report of problem and customer shall be
contacted by an ATI Technician within 4 hours of problem report. For
problems that can be resolved by ATI, every attempt will be made to resolve
these problems within four hours of time that customer was contacted by an
ATI.
B. Emergency Service is defined at 25% of the "Buyer's" system out-of-service,
First trunks of the "Buyer's" main line out-of-service, a console out-of-service,
CallPilot out-of-service, Symposium/Contact Center out-of- service, Signaling
Server out-of-service, Network Routing Server out-of-service or
previously identified pending major service affecting outage and will be
dispatched within 2 hours of call-in time, 7 Days X 24 Hours. Dispatch for the
purpose of this contract is defined as a technician is on his way to customer
site.
6. SERVICE SCHEDULE—DATA NETWORK EQUIPMENT
Support for the City of Fort Worth Avaya &Juniper data network equipment
identified on page 3 of Appendix A is provided directly by Avaya and Juniper 7
Days X 24 Hours. Requests for support on Avaya data network equipment should
be made by calling Avaya at 800-4AVAYA and reference Site ID: 13255.
Requests for support on Juniper data network equipment should be made by
calling Juniper at 888-314-JTAC and reference J-Care Contract: C89498.
2
6. SERVICE SCHEDULE-DATA NETWORK EQUIPMENT (continued)
NORTEL Nortel Networks Support Services
Nortel Data Network Equipment
Service Terms and Conditions Software Managed On-Site with Spares Services
Services Pack
City of Fort Worth
Software Release Next Business Same Business 4 Hour(7x24)
Subscription- Day Service Day(5x12) Service
Plus Service
Service Model Number GU6300000 GJ6300000 GK6300000 GN6300000
Hardware& Hardware& Hardware&
7x24 Phone Support Yes Operational Operational Operational
Software Software Software
Priority Phone Access to TSC(Over Non- Yes Yes Yes Yes
Contract Customers)
Unlimited TSC Callers No Yes Yes Yes
Major&Minor Software Releases Applications& Operational Only Operational Only Operational Only
Operational Software
Software Patches Yes(does not include Yes Yes Yes
billable patches)
Electronic Support Yes Yes Yes Yes
Return-To-Factory Parts Shipment to Customer No No No No
Site
Advance Parts Shipment to Customer Site No Yes Yes Yes
Same Part or Like Part Delivered to Customer No Like Like Like
On-site Labor No Yes Yes Yes
Next business day 4 hour same day 4 hour same day parts
parts&labor(No. parts&labor(No. &labor(No.Amer if
Amer if site within
Amer if site within 50 mi of parts site within 50 mi of
Response Time No 250 mi.of parts parts depot,6 his 51-
depot; see depot,6 hrs 51-100 1 100 mi);see
availability matrix mi);see availability availability matrix
rest of world) matrix rest of rest of world)
world)
Mon-Fri Mon-Fri
(excluding holidays)
7AM 7PM North (excluding holidays)
7AM-7 P North 7-day-a-week,24-
Service Coverage Period No America. See
Service Definition America local time hour-a-day
Document for rest of (8AM-8PM rest of
world. world)
3
7. EXCLUSIONS
This Agreement does not include equipment lost, stolen, or damaged due to
negligence, tampering, misuse, accident, or resulting from electrical storms,
lightning due to violent weather, power outages or failure to maintain proper
equipment environment nor the labor associated with the repair or replacement of
these parts. Exclusions are also covered on page I of Appendix A.
7a. A system audit will be performed within 30 days of signed agreement,
at which time any equipment or repairs will be noted and it will be the
customers responsibility to replace or repair said item. If customer does
not agree to replace or repair said item, this item may be excluded from
coverage under the terms of this maintenance agreement.
8. LIMITATIONS OF LIABILITY
"ATI" will not be liable for any injury, damage, or claim to persons and
properties that may arise through the operation or maintenance of the system
or failures thereof unless such injury or damage is caused by the negligent acts,
omissions or intentional conduct of ATI, its officers, employees or representatives.
In no event will"ATI"be liable for any indirect, incidental,
or consequential damages, including but not limited to loss of business, loss of
use, and loss of profits. "ATI" shall not be liable for failure to perform due to
strikes, lock-outs, civil disturbances, or Acts of God beyond"ATI's" control.
9. TERMINATION
In the event of a breach or failure to perform obligation under the contract,
written notice shall be provided and the party responsible for the failure shall be
given 30 days to cure the default. Failure to cure would provide the other party
the right to terminate. In any case either party has the right to terminate, without
cause, upon 60 days advance written notification.
10. AUTHORIZED REPRESENTATIVES
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CUSTOMER CONTACT A TITLE
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CUSTOMER CONTACT B TITLE /
CUSTOMER CONTACT C TITLE
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ATI will receive and dispatch from the Buyer's representatives identified above to
verify that ATI has been requested by an acceptable Buyer's contact.
11. CUSTOMER SERVICE REPRESENTATIVE
Courtney Battles Customer Service Representative
Darlene Hamm Customer Service Representative
The "Buyer" contact when calling in service problems can direct calls to any of
these customer service representatives.
12. Governing Law This Agreement shall be construed in accordance with, and
governed by, the laws of the State of Texas, and all obligations of the parties
created hereunder are performable in Tarrant County, Texas.
ANNUAL TOTAL— City of Fort Worth Voice & Data Network Equipment Annual
Maintenance
$ 163,646.15
Non-appropriation of Funds
In the event no funds or insufficient funds are appropriated by the City in any fiscal period
for any payments due hereunder, City will notify Consultant of such occurrence and this
Agreement shall terminate on the last day of the fiscal period for which appropriations
were received without penalty or expense to the City of any kind whatsoever, except as to
the portions of the payments herein agreed upon for which funds shall have been
appropriated.
SIGNING SECTION ��j
On this day��/&j 491 q , we The "Buyer" want the Vendor "(ATI)"
to provide Telecommuni ation Service to our company.
Nan OeUYER) � &F JW W_
su"n Alania
—
assistant city Manag1r APPROVED S TO FORM AND LEGALITY
Title
Assi ity Attorney
Agreed to by "ATI"Representative. � OF F®�
06000 00090
tioz ® WRETARY g Contract 4uthoziz•
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trVH0RY'H,7'X
ary J. ys , City Secre o°��'
Date
v,
Name (ATI)
Title
6
APPENDIX A
INITIAL TERM: July 6, 2014 to July 5, 2015 for Juniper Network Equipment and Avaya
Voice Equipment.
INITIAL TERM: July 6, 2014 to November 30, 2014 for Avaya Network Equipment.
CLIENT NAME: City of Ft. Worth
ADDRESS: 1000 Throckmorton
CITY, STATE, ZIP: Ft. Worth, TX 76102
CUSTOMER CONTACT:
PHONE NUMBER:
TYPE OF CONTRACT
OPTION A SPECIFIC EXCLUSIONS: NONE
PREMIUM CONTRACT-SWITCH AND PHONES COVERED-7X24 COVERAGE
APPENDIX A - AVAYA VOICE EQUIPMENT TYPE & SERVICES PRICING
AVAYA TEXAS DIR CONTRACT NUMBER: DIR-SDD-1499
JUNIPER TEXAS DIR CONTRACT NUMBER: DIR-TSO-2641
Number of Active Port per
Ports Avaya Voice System Location/Type Month Monthly Annual
472 911 BOLT ST/CS 1000E 1 1.25 $590.00 $7,080.00
124 ANIMAL CONTROUSUCCESSION BRANCH OFFICE $1.25 $155.00 $1,860.00
1051 BELKNAP/CS 1000M SG $1.25 $1,313.75 $15,765.00
245 JEOC/CS 1000E $1.25 $306.25 $3,675.00
340 CENTRAL DIVISION/CS 1000E $1.25 $425.00 $5,100.00
2973 CITY HALUCS 1000M MG $1.25 $3,716.25 $44,595.00
157 COLUMBUS TRAIUMEDIA GATEWAY 1000B $1.251 $196.25 $2,355.00
140 EAST DIVISION/MEDIA GATEWAY 10008 $1.25 $175.00 $2,100.00
382 JAMES ST/CS 1000S $1.25 $477.50 $5,730.00
155 MEACHAM/CS 1000S $1.25 $193.75 $2,325.00
130 NORTH DIVISION/MEDIA GATEWAY 1000B $1.25 $162.50 $1,950.00
140 SOD/CS 1000S $1.25 $175.00 $2,100.00
149 WEST DIVISION/SUCCESSION BRANCH OFFICE $1.25 186.251 $2,235.00
184 WILL RODGERS/CS 1000E $1.251 $230.00 $2,760.00
188 SCADA $1.25 $235.00 $2,820.00
242 VILLAGE CREEK $1.25 $302.50 $3,630.00
164 PACS $1.25 $205.00 $2,460.00
185 HARVEY PEACE CENTER/CS 1000S $1.25 $231.25 $2,775.00
96 CALLPILOT $6.25 $600.00 $7,200.00
200 SYMPOSIUM CALL CENTER $1.25 $250.001 $3,000.00
CITY OF FT WORTH TOTAL $121,515.00
1
APPENDIX A—VOICE EQUIPMENT SERVICES DESCRIPTION
1. Complete PBX Coverage
• Covers all systems and components (M1, CS 1000, Signaling Servers,
Network Routing Server Symposium Contact Center, Call Pilot, OTM,
Avaya Telephone Sets)
• Covers all service labor
• Access to Avaya Technical Support on customer behalf
• No charge installation on requested patching
2. Alarm Monitoring—Sight Event Buffer to monitor alarms for each PBX
■ Major alarms are reported to ATI 7 Days X 24 on M1/CS 1000 Systems
3. Guaranteed Response Times
■ 2 Hour Emergency
■ 4 Hour Normal Response
4. Discounted Labor Rates for system adds, moves, and changes
5. Provide engineering for any upgrades/expansions
6. ATI has provided a Avaya crash kit that is restocked and kept in customer
inventory—approximate value$50,000.00
7. Free Traffic Studies—upon customer request,ATI will provide a free analysis of
customer PBX trunking.
8. Preventive Maintenance Services—Requested or scheduled preventative
maintenance program.
• System Diagnostics
• System Clean Up Twice Yearly
• Database Back Up
• UPS Health Check
9. Additional Provided Services
• Trouble Ticket Reporting
• All software patches as identified and recommended by ATI and agreed
upon by customer.
• SEB Alarm Monthly Reporting
• Monthly/Quarterly Meeting
• Provide requested System Software Audit Information
• Requested Avaya Product Bulletins and New Product Introduction
Information
APPENDIX A -AVAYA & JUNIPER DATA NETWORK EQUIPMENT TYPE &
SERVICES PRICING
Description Qty Part Number
2 GN6300-78 77 MGD ONSITE SVC 4HR 24X7 8600 10 SLOT CHAS $3,726.83 $7,453.66
4 GN6300186 MGD ONSITE SVC 4HR 24X7 8600 6 SLOT CHAS $2,940.13 $11,760.52
4 GN6300AR7 MGD ONSITE SVC 4HR 24X7 SECURE RTR 3120 $224.18 $896.72
4 GN6300BM5 MGD ONSITE SVC 4HR 24X7 SR3120 MOD DS3 T3 $266.21 $1,064.84
2 GN6300AR9 MGD ONSITE SVC 4HR 24X7 SR3120 4PORTTI/E1 $72.86 $145.72
1 GJ6300CB2 MGD ONSITE SVC NBD ERS 2526T-PWR SLCB2 $36.42 $36.42
1 GJ6300CB1 MGD ONSITE SVC NBD ERS 255OT-PWR SLCB1 $84.76 $84.76
1 GJ6300CB1 MGD ONSITE SVC NBD ERS 4550T& T-PWR $84.76 $84.76
1 GJ6300550 MGD ONSITE SVCAGR NBD BAYSTACK 5510-24T $113.49 $113.49
1 GJ6300845 MGD ONSITE SVCAGR NBD ERS 5520-48T PWR $173.74 $173.74
4 GJ6300187 MGD ONSITE SVC NBD 8600 10 SLOT CHAS SL187 $2,463.08 $9,852.32
1 GJ630OA08 MGD ONSITE SVC NBD ERS 5530-24TFD $370.58 $370.58
2 GJ6300299 MGD ONSITE SVC NBD VPN 16XX 17XX SL299 $235.38 $470.76
3 GJ630ODSB MGD ONSITE SVC NBD ERS 5698TFD $472.87 $1,418.61
1 GJ630ODTO MGD ONSITE SVC NBD ERS 5632FD $660.60 $660.60
1 SVC-SDCE-M7i SAME DAY ONSITE SERVICE PACKAGE FOR M7i
ROUTER $6,965.851 $6,965.85
2 SVC-SD-SRX220 SAME DAY SVC, 4 HR PARTS, SRX220H-POE $288.90 $577.80
TEXAS DIR TOTAL 1 $42,131.15
Note: Avaya Equipment Coverage(GN6300XXX & GJ6300XXX) expires
11/30/2014 which is the expiration date of Texas DIR Contract#DIR-SDD-1499.
APPENDIX A - AVAYA DATA NETWORK EQUIPMENT SERVICES
DESCRIPTION
1. 7 X 24 Telephone Support
2. Priority Phone Access to TSC (Over Non-Contract Customers)
3. Unlimited TSC Callers
4. Major&Minor Software Releases-Operational Only
5. Software Patches
6. Electronic Support
7. Advance Parts Shipment to Customer Site
8. Same Part or Like Part Delivered to Customer
9. On-site Labor
10. Response Time(GK6300000 and GN6300000) - 4 hour same day parts & labor(if
site within 50 mi of parts depot, 6 hrs 51-100 mi)
11. Response Time(GJ6300000) - Next business day parts &labor(if site within 250
mi. of parts depot)
12. Service Coverage Period (GK6300000 and GJ6300000) - Mon -Fri (excluding
holidays) 7AM - 7 PM North America local time(8AM - 8PM rest of world)
13. Service Coverage Period (GN6300000) - 7-day-a-week, 24-hour-a-day
3
14. Response Time Terms/Conditions (GJ6300000) - If RMA issued by 7PM North
America local time, otherwise 2nd business day
15. Response Time Terms/Conditions (GK6300000) -If RMA issued by 3PM
Americas (4PM rest of world) local time, otherwise next business day
16. Response Time Terms/Conditions (GN6300000) -No Prerequisites Apply (begins
upon RMA being issued by Avaya)
APPENDIX A - JUNIPER DATA NETWORK EQUIPMENT SERVICES
DESCRIPTION
L JTAC Access—unlimted access to JTAC engineers by phone and online 24x7x365
2. Software Releases—Juniper networks will provide customer with access to all new
software releases customer has licensed when they are made available for general
public release.
3. Online Tools —Access to the juniper,net Customer Support Center(CSC) at the
URL http://www.juniper.net/support
4. Same Day—Same day delivery of advance hardware replacements 7 days per
week, including holidays, 24 hours a day within 4 hours of a final diagnosis of a
part failure by Juniper Networks,
5. Onsite—a Juniper Networks trained service technician will arrive onsite upon final
diagnosis of a part failure by Juniper Networks. The service technician will ariive
with a replacement product, coordinate with JTAC and the customer for final
resolution of the problem and return the defective product to Juniper Networks on
behalf of the customer.
4
M&C Review Page 1 of 2
Official site of the City of Fort Worth,Texas
�
, FORT WORTH
I
COUNCIL ACTION: Approved on 8/7/2012
REFERENCE ** 04ATI VOICE AND DATA
DATE: 8/7/2012 NO.: C-25768 LOG NAME: MAINTENANCE
CODE: C TYPE: CONSENT PUBLIC NO
HEARING:
SUBJECT: Authorize Execution of a Maintenance Agreement for Voice and Data Preventative
Maintenance and Support Services with Affiliated Telephone, Inc., for a Combined
Annual Amount of$246,667.54, for the Information Technology Solutions Department
Using Department of Information Resources Contract with Avaya Inc., and Juniper
Networks, Inc. (ALL COUNCIL DISTRICTS)
RECOMMENDATION:
It is recommended that the City Council authorize execution of a maintenance Agreement for voice
and data preventative maintenance and support services with Affiliated Telephone, Inc., for a
combined annual amount of$246,667.54, for the Information Technology Solutions Department using
Department of Information Resources Contract No. DIR-SDD-1499 with Avaya, Inc., and Department
of Information Resources Contract No. DIR-SDD-1470 with Juniper Networks, Inc. Affiliated
Telephone, Inc., is an authorized reseller of Avaya, Inc., and Juniper Networks, Inc., products and
services.
DISCUSSION:
Affiliated Telephone, Inc. (ATI), will conduct continual monitoring services and provide routine
maintenance and emergency services on hardware and software applications of the Avaya Private
Branch Exchange (PBX) Communication System that is currently in operation at most City facilities.
The system supports the City's telephone network and provides public access to our citizens.
Failure to maintain the PBX Communication System could have a range of negative impacts,
including endangerment to public safety due to disruption in service between the City and the public.
ATI will also provide routine maintenance and emergency services on hardware and software for the
Avaya and Juniper network equipment.
The Department of Information Resources (DIR) is authorized to offer the cooperative purchasing
program to state agencies, public institutions of higher learning, public school districts and local
governments. A local government that purchases goods and services under the Interlocal
Cooperation Act satisfies otherwise applicable competitive bidding requirements.
M/WBE -A waiver of the goal for M/WBE subcontracting requirements was requested by IT Solutions
Department and approved by M/WBE office because the purchase of goods or services is from
sources where subcontractor or supplier opportunities are negligible.
ADMINISTRATIVE INCREASE - An administrative change order or increase may be made by the
City Manager, or his designee, for the amount up to $50,000.00 and does not require specific City
Council approval as long as sufficient funds have been appropriated.
AGREEMENT TERMS - Upon City Council's approval, this Agreement will begin on July 06, 2012
and expire on July 05, 2013.
RENEWAL OPTIONS - This Agreement may be renewed for up to two additional one year terms in
accordance with the terms of the DIR contact. This action does not require specific City Council
approval provided that the City has appropriated sufficient funds to satisfy the City's obligation during
http://apps.cfwnet.org/council packet/me review.asp?ID=17158&councildate=8/7/2012 9/8/2014
M&C Review Page 2 of 2
the renewal term.
FISCAL INFORMATION/CERTIFICATION:
The Financial Management Services Director certifies that funds are available in the current operating
budget, as appropriated, of the Information Systems Fund.
TO Fund/Account/Centers FROM Fund/Account/Centers
P168 539120 0046010 $232,300.17
Submitted for City Manager's Office by: Susan Alanis (8180)
Originating Department Head: Peter Anderson (8781)
Additional Information Contact: Steve Streiffert (2221)
Marilyn Marvin (6689)
ATTACHMENTS
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