HomeMy WebLinkAboutContract 45121-B15A CITY SECIRMARY
CONTRACT NO. 5 Z Or
APPENDIX B-15A
TEKsystems, INC.
CSC No. 45121
In accordance with the Professional Services Agreement entered into between
TEKsystems, Inc. ("Contractor") and the City of Fort Worth ("Client" or "City") effective
as of November 6, 2013 and approved by M&C C-26551 on November 5, 2013 (the
"Agreement"), this Appendix B-15A is incorporated into the Professional Services
Agreement and hereby reads as follows:
1. The term of this work order shall be extended to end when all services have
been completed under this work order as contemplated herein, but not later
than the end date set forth below.
2. This Work Order incorporates by reference all of the terms and conditions of
the Professional Services Agreement, specifically the services to be provided
under Section 1 of said agreement.
3. The services to be performed under this Work Order shall be as follows:
IT PC SUPPORT TECHNICIAN
a. Load and verify correct operation of all application software packages and operating
systems used throughout the City's data network.
b. Provide training and technical assistance to users in a courteous, professional
manner.
c. Identify and resolve hardware, software, and operator problems.
d. Make minor repairs to Desktops, Laptops and/or Printers or replace any Customer
Serviceable Units (designated by the Original Equipment Manufacturer customer
replicable/repairable units or assemblies), or refer to services personnel for repair or
replacement.
e. Document work performed in the case management system.
f. Effectively manage and prioritize outstanding support issues.
g. Notify City management of potential problems and escalate issues as necessary.
h. Document processes and problem resolution.
i. Work as a resource on project implementation.
j. Assist City staff with various aspects of information systems which can range from
adding printers, installing software, configuring MS Windows settings, general
Appendix B-15A ����O�ar� �s —
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troubleshooting and configuration of user settings within the MS Windows
environment.
k. Assess Department needs and recommend equipment and software to purchase.
I. Recommend appropriate action to maintain current and up-to-date information
systems.
Personnel assigned to provide services under this Work Order:
Name: David Doub
Start Date: September 4, 2014
End Date: September 3, 2015
Payment Terms:
Payment Rate: $39.95 per hour
AGREED AND ACCEPTED:
TEKsystems, Inc.
CITY OF FORT WORTH
v,____ Signature
Susab AI nis
Assistanl City Manager
Date: � 13 1 at o Name
APPROVED AS TO FORM AND 2' CZZIV45_
LEGALITY: Title
Date
Maleshia Farmer
Senior Assistant City Attorney
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Appendix B-15A --
TEKsystems, Inc.
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