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Home My WebLink AboutContract 45121-B34 CITY SECRETAW CONTRACT NO. Qc5 121— P3� APPENDIX B-34 TEKsystems, INC. CSC No. 45121 In accordance with the Professional Services Agreement entered into between TEKsystems, Inc. ("Contractor") and the City of Fort Worth ("Client" or "City") effective as of November 6, 2013 and approved by M&C C-26551 on November 5, 2013 (the "Agreement'), this Appendix B-34 is incorporated into the Professional Services Agreement and hereby reads as follows: 1. The term of this work order shall be extended to end when all services have been completed under this work order as contemplated herein, but not later than the end date set forth below. 2. This Work Order incorporates by reference all of the terms and conditions of the Professional Services Agreement, specifically the services to be provided under Section 1 of said agreement. 3. The services to be performed under this Work Order shall be as follows: HELP DESK SUPPORT TECHNICIAN — Level 3 a. Use Front Range IT Service Management 7.1.4 to document and log cases and incidents b. Provide solutions to customers that use a knowledge of standard, best practices regarding documentation, escalation, customer service, and advanced troubleshooting techniques c. Use Active Directory Users and Computers MMC, PowerShell, Scripting, or other techniques to manage Windows Domain user accounts. Utilize functions such as unlock, password reset, modification of various fields, and modification of group memberships, enable/disable/expiration of accounts. d. Support MS Internet Explorer 8/9/10/11 — Utilize functions such as installation/removal, troubleshooting general error messages, modification of security settings, proxy settings, clearing cached information, resetting default settings, compatibility mode, installation/removal of certificates, and associated applications e. Support MS Outlook 2003/2007/2010— Utilize functions such as installation/removal, troubleshooting general error messages, modification of Outlook Add-Ins, assisting users with mailbox size management, profile setup, Enterprise Vault archiving integration, creation/modification of rules, whitelisting, junk email folder management, and setup and modification of sharing email/calendars between staff Appendix B-34 TEKsystems, Inc. Page 1 of 3 RECEIVED SEP262014 f. Support MS Word 2003/2007/2010 - Functions such as installation/removal, troubleshooting general error messages, provide end-users training on basic functionality, mail merges, setting up forms and cross references, macros, and macro security g. Support MS Excel 2003/2007/2010 - Functions such as installation/removal, troubleshooting general error messages, provide end-user training on basic functionality, creation/modification of charts, formulas, macros, and macro security h. Support MS OneNote 2010 -- Functions such as installation/removal, troubleshooting general error messages, and provide end-user training on basic functionality L Use McAfee and other tools to clean malware on computers j. Support McAfee Endpoint Encryption from the user perspective. Must understand the token renewal process. k. Support various VPN solutions including Big Edge IP, Nortel v.7.01, and Connectra. Responsible for configuration and general troubleshooting. I. Support various PC hardware issues remotely. Manage troubleshooting and escalation to technical teams as necessary. m. Provide assistance to customers using online conferencing solutions such as Google HangOut, GoToMeeting, WebEx, etc. n. Provide support for network and local printers on desktops such as installation of appropriate drivers based on OS, support of various printing issues using common work-arounds, and clearing print queues. o. Provide support for smart phones and tablets(iOS, Android, Microsoft, Blackberry) with email and VPN connectivity, app installation, operating systems upgrading, and general questions from customers. Support active sync configurations on end user devices for Microsoft Exchange mailboxes. p. Provide support for Windows XP, Windows 7, and Windows 8.1 operating systems. q. Provide support for installing, troubleshooting, and answering questions for the listed products: • Adobe Acrobat(Reader and Professional) • Adobe Flash Player • Apple iTunes and Quicktime • ArcGIS 10.1, RMS/Tiburon, Visi net and other various city specific tools Appendix B-34 TEKsystems,Inc. Page 2 of 3 • Nortel/Avaya CallPilot Outlook Integration • Attachmate 9.0/9.1 • Attachmate Reflections 2008/2011 • CutePDF • Dataquant • .Net framework (as a requirement for other applications) • Symantec Enterprise Vault • Google Chrome • Mozilla Firefox • Oracle Java • Laserfiche • MS Lync 2010/2013 • MS Sharepoint • CD/DVD copying tools (Roxio, Sonic, Windows 7 native, etc.) 4. Personnel assigned to provide services under this Work Order: Name: Eddy Hodges Start Date: September 29, 2014 End Date: December 5, 2014 Payment Terms: Payment Rate: $52.00 per hour AGREED AND ACCEPTED: TEKsystems, Inc. CITY OF FORT WORTH Qe"�- Signature Susa AI nis Assistant City Manag rl ,� Date: d'u Name APPROVED AS TO FORM AND LEGALITY: Title 9/ Zx Date p Maleshia Farmer Senior Assistant City Attorney QF F® A A °°°°°°°°p �I M C-J V s S m Appendix B-34 A 4by.- *0% gX EKsystems,Inc. o 8 age 3 of 3 o°O °6-0�y Mary J. Sec retary M&( Review Official CITY COUNCIL AGENDA FRu TRTII COUNCIL ACTION: Approved As Amended on 11/5/2013 REFERENCE LOG 04TECHNOLOGY STAFFING AND DATE: 11/5/2013 NO.: C-26551 NAME: PLACEMENT SERVICES MULTIPLE AWARD CODE: C TYPE: NOW PUBLIC NO CONSENT HEARING: SUBJECT: Ratify Expenditures in the Amount of$7,473.00 and Authorize Execution of Professional Services Agreements for Technology Staffing and Placement Services with Apex Systems, Inc., Kforce Inc., Sentari Technologies, Inc., and TEKsystems, Inc., Using Multiple Texas Department of Information Resources Contracts for the Information Technology Solutions Department in the Combined Aggregate Amount of $3,142,630.00 on an Annual Basis (ALL COUNCIL DISTRICTS) RECOMMENDATION: It is recommended that the City Council authorize the City Manager to ratify expenditures in the amount of$7,473.00 and authorize the execution of Professional Services Agreements for Technology Staffing and Placement Services, using multiple Texas Department of Information Resources contracts with Apex Systems, Inc., using DIR-SDD-2274 with Kforce Inc., using DIR- SDD-2337 with Sentari Technologies, Inc., using DIR-SDD-2385 and with TEKsystems, Inc., using DIR-SDD-2367 for the Information Technology Solutions Department in the combined aggregate amount of$3,142,630.00 on an annual basis. DISCUSSION: The purpose of these Professional Services Agreements (Agreements) is to allow the Information Technology Solutions (ITS) Department and other City departments, to have Agreements in place for staff augmentation to assist in the development and implementation of technology projects and to use as temporary backfills for staffing vacancies. These projects would include, but are not limited to: Public Safety Radio Communications System Upgrade; Radio Tower Replacement Project; Software package installation and implementation - i.e., e-mail archiving system, Windows 7, etc.; and Migrations of unsupported database versions to the most recent and supported version of MS SQL Server database. Funds are included in the approved operating and capital budgets of the specific projects. Texas Department of Information Resources (DIR) is authorized to offer the Cooperative Purchasing Program to state agencies, public institutions of higher learning, public school districts and local governments. Pursuant to state law, a local government that purchases goods or services under the Interlocal Cooperation Act satisfies otherwise applicable competitive bidding requirements. M/WBE OFFICE -A waiver of the goal for MBE/SBE subcontracting requirements was requested by the IT Solutions Department and approved by the M/WBE Office, in accordance with the M/WBE or BDE Ordinance, because the purchase of goods or services is from sources where http:H apps.cfwnet.org/council—packet/mc_review.asp?ID=19039&councildate=l 1/5/2013[8/19/2014 2:11:19 PM] M&C-keview subcontracting or supplier opportunities are negligible. AGREEMENT TERMS - Upon City Council approval, these Agreements shall be authorized for a combined aggregate amount of$3,142,630.00 annually. Each Agreement shall begin on November 6, 2013 and expire on the dates indicated below to coincide with the expiration dates of the respective cooperative DIR contracts. All of the Agreements will be non-exclusive, and services will be provided by the vendors based on the City's staffing needs and the availability of qualified vendor resources. No specific amount is guaranteed for either Agreement. VENDOR CONTRACT COOPERATIVE NUMBER /FONT[]A GT AGREEMENT AMOUNT END DATE Apex Systems, Inc. DIR-SDD-2274 $ 571,31 9 8/28/2014 Kforce, Inc. DIR-SDD-2337 $ 571,315. 8/07/2014 Sentari Technologies, Inc. DIR-SDD-2385 8/07/2014 TEKsystems, Inc. DIR-SDD-2367 V,000,000. 9/03/2014 RENEWAL OPTIONS - Each Agreement may be renewed for up to two additional one year terms at the City's option, in accordance with the terms established in the contracts between DIR and the individual vendor. This action does not require specific City Council approval provided that the City Council has appropriated sufficient funds to satisfy the City's obligation during the renewal term. ADMINISTRATIVE AMENDMENT-An administrative amendment or increase may be made by the City Manager in the amount up to $50,000.00 for each Agreement and does not require City Council approval as long as sufficient funds have been appropriated. FISCAL INFORMATION/CERTIFICATION: The Financial Management Services Director certifies that funds will be available in the Fiscal Year 2014 operating budgets and capital budgets, as appropriated, of the Information Systems Fund, Information Systems Capital Projects Fund, General Fund, and Stormwater Utility Fund. TO Fund/Account/Centers FROM Fund/Account/Centers P168 539120 0043010 $598.890.00 P168 539120 0045021 $1-646,748.00 P168 539120 0043020 $6.474.00 P168 530120 Q045000 $114.167.00 P168 539120 0045010 $334.231.00 P168 539120 0045030 $190,669.00 12168 539120 0048001 $452.145.00 P168 539120 0048002 $157.021.00 P251 539120 041030173580 $214.979.00 PE09 539120 0209000 $251.690.00 0001 539120 0135010 $167186.00 Q2966 539120 0131030136180 $100.942.00 0001 539120 0141000 $400.000.00 P168 539120 0046020 $83.173.00 http://apps.cfwnet.org/council—packet/mc review.asp?ID�19039&councildate=11/5/2013[8/19/2014 2:11:19 PM] M&C4teview ;submitted for City Manager's Office bv: Susan Alanis (8180) Originating Department Head: Peter Anderson (878 1) Additional Information Contact: Mai Tran (8858) ATTACHMENTS http://apps.cfwnet.org/council—packet/mc_review.asp?ID=19039&councildate=11/5/2013[8/19/2014 2:11:19 PM]