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Contract 41910-A8
CITY SECRETARY CONTRACT NO. YjqllQ--& AMENDMENT NO. 8 TO CITY SECRETARY CONTRACT NO. 41910 SYSTEM PURCHASE AGREEMENT BETWEEN CITY OF FORT WORTH AND MOTOROLA SOLUTIONS INC. This Amendment No. 8 ("Amendment") to City Secretary Contract No. 41910 System Purchase Agreement ("Agreement"), is made and entered into by and between the City of Fort Worth (the "City"), a home rule municipal corporation situated in portions of Tarrant, Denton, and Wise Counties, Texas acting by and through Susan Alanis, its duly authorized Assistant City Manager, and Motorola Solutions, Inc., ("Consultant"), acting by and through Dan Delaney its duly authorized MSSI Vice President, collectively referred to as the "Parties." RECITALS The following provisions are true and correct and form the basis of this Amendment: WHEREAS, on or about June 14, 2011, the parties entered into a System Purchase Agreement ("Agreement") to purchase a P25 Radio Communication System. The Agreement is a public document on file in the City's Secretary Office and referenced as City Secretary Contract No. ("CSC")41910; and WHEREAS, on or about May 23, 2012, the parties subsequently amended the Agreement via CSC No. 41910-A1, to incorporate changes agreed to during the Design Review and in accordance with the Agreement, to modify pricing structure, system description, scope of services, acceptance testing, equipment, LTE services, and other items as deemed necessary and agreed to by the Parties; and further amended the agreement on or about May, 23, 2012, via CSC No. 41910-A2, to extend the pricing provision and modify provisions for equipment storage; and further amended the Agreement on or about August 1, 2012, via CSC No. 41910- A-3 to incorporate changes in the Astro Repeater (ARS) site location from Texas Motor Speedway ("TMS") to American Tower Corporation Roanoke Site ("Roanoke ATC"); and further amended the Agreement on or about January 25, 2013, via CSC No. 41910-A-4 to incorporate changes for subscriber hardware and installations, training, and work at radio sites deemed necessary and agreed to by the Parties; and further amended the Agreement on or about April 26, 2013, via CSC No. 41910-A-5 to incorporate changes in design, equipment, and installation for work at Burnett Plaza Site, Roanoke Site, Bergh 2 site, and Eagle Mountain Site; and further amended the Agreement on or about August 20, 2013, via CSC No. 41910-A6 to incorporate changes in design, equipment, installation and work at Burnett Plaza Site, Eagle Mountain Site, Rolling Hills Site, North Beach Site, Roanoke Site, Bergh Site, Bolt Street Site, and Westland 6 Site; and further amended on or about September 16, 2014, via CSC No. 41910-A7 to incorporate changes in design, equipment, installation and implementation of Public Safety Long Term Evolution (PS LTE) Radio Access Network (RAN) and Remot cwt Core/Gateway connected to and supported by the Harris County, T Ovolved L.�t �� CFW/MOTOROLA Amendment No.8 to CSC No.41910 CITY SECRETAR Page 1 FT.WORTH,T (EPC); including Aeroflex Service Monitor and DiagnostX Tool. CSC Nos. 41910, 41910-A1, 41910-A2, 41910-A3, 41910-A4, 41910-A5, 41910-A6, and 41910-A7 are hereby collectively referred to as the ("Agreement'); and WHEREAS, the Parties now wish to amend the agreement to incorporate changes in subscriber services reconciliation, subscriber Flash returns, return SmartX training, Bergh 2 antenna replacements, extension of system maintenance services through 2015, and 10 NICE Systems Inform concurrent user licenses with Installation. NOW, THEREFORE, for good and valuable consideration, the receipt and adequacy of which are hereby acknowledged, the City and Consultant agree as follows: 1. The Agreement shall be modified to incorporate changes in equipment, installation and implementation as agreed to by the Parties set forth herein and in Exhibit "A," Change Order No. 8 and the attached documents, including the Services Agreement Contract No. S00001020876, Section 3. Statements of Work, and Change Order 8 Pricing Summary 9-16-14, all of which are attached hereto or incorporated by reference and hereby made part of this Agreement. 2. All other provisions of the Agreement that are not expressly amended herein shall remain in full force and effect. /,, Executed on this thel�day of L'�— ' 2014. CITY OF FORT WORTH: MOTOROLA SOLUTIONS, INC.: `01 6n4lu- By: By: ,C X4i5:r/ S san Alanis Assistant City Manager / Date: ( ( I 'ot 1`r Date: ATTEST: CFW/MOTOROLA Amendment No.8 to CSC No.41910 OFFICIAL RECORD Page 2 CITY SECRETARY FT.WORTH,TX F®— 'a By: V s 0 . Mary ys r City Secretary O®ao S APPROVED AS TO FORM AND LEGALI By:U Maleshi Farmer Senior Assistant City Attorney Contract Authorization: M&C G-17303 Date Approved: June 14, 2011 OFFICIAL RECORD CFW J MOTOROLA CITY SECRETARY Amendment No.8 to CSC No.41910 Page 3 FT.WORTH,TX MOTOROLA SOLUTIONS CHANGE ORDER EXHIBIT "A" Change Order No. 8 Date- September 16, 2014 Project Name: Fort Worth P25 Upgrade Project-TX-101192A Customer Name: City of Fort Worth Customer Project Mgr: Alan Girton The purpose of this Change Order is to: Additions, deletions, and pricing adjustments to include: 1. Subscriber Services Reconciliation 2. Subscriber Flash Returns 3. Return SmartX Training 4. Bergh 2 Antenna Replacements 5. Extension of System Maintenance Services through 2015 6. 10 NICE Inform Concurrent User Licenses with Installation Contract# City of Fort Worth: Contract 41910 Contract Date: 6/23/11 Motorola Solutions Contract: 11-1 1 006/DL In accordance with the terms and conditions of the contract identified above between the City of Fort Worth and Motorola Solutions, Inc., the following changes are approved: Contract Price Adjustments Original Contract Value: $39,345,641.55 Previous Change Order amounts for Change Order n__umbers 0 I through r 7 m- '� No Price Adjustments Decrease project credit from This Change Order: $2,318,602.19 to$1,004,671.16.Total credit used with this change order is $1,313,931.03. New Contract Value: $39,345,641.55 Completion Date Adjustments Original Completion Date: 12/31/2014 Current Completion Date prior to this Change Order: 2/28/2015 New Completion Date: N/A es to System Purchase ftreement SPA Provisions: There are no changes to the System Purchase Agreement(SPA) Provisions with this change order. Fort Worth P25 Upgrade Page 1 of 2 Project MOTOROLA SOLUTIONS CHANGE ORDER Changes in Equipment: The equipment changes are identified in the following attachment, which is incorporated into this Change Order by this reference 1. Change Order 8 Pricing Summa -dated September 16, 2014 Chan es in Services: IThe changes in services are identified in the following attachments, which are incorporated into this Change Order by this reference: 1. Change Order 8 Pricing Summary-dated September 16, 2014 2. Services Agreement, Contract Number: S00001020876 3. System Maintenance Statement of Work—dated January 29, 2014 Schedule There are no schedule changes with this Change Order. -Pricing Changes: The Price of the contract is not altered with this Change Order. As a result of this change order, the outstanding project purchasing credit remaining available for the City of Fort Worth is changed from $2,318,602.19 to$1,004,671.16. Total credit used with this change order is$1,313,931.03. Warrant Changes: There are no warranty changes with this Change Order. Customer Responsibilities: The changes in customer responsibilities are identified in the following attachments, which are incorporated into this Change Order by this reference: 1. Services Agreement, Contract Number: S00001020876 2. System Maintenance Statement of Work—dated January 29, 2014 Payment Schedule Changes: January 1, 2015-$800,000 Upon Final Acceptance—Remaining balance. Unless amended above, all other terms and conditions of the Contract shall remain in full force. If there are any inconsistencies between the provisions of this Change Order and the provisions of the Contract, the provisions of the Change Order will pr vail. Reviewed by: Date: �LO/Y M for la S tion Projec anager Reviewed by: Date: Z o i y City of Fort Worth Project Manager Fort Worth P25 Upgrade Page 2 of 2 Project SERVICES AGREEMENT Ift qW MCPr�DROLA SOLUTIONS Attn:National Service Support/4th f/ Contract Numer: S00001020876 1301 East Algonquin Road Contract Modifier: RN27-MAY-14 13:19:09 (800)247-2346 Date: 06/04/2014 Company Name: Fort Worth, City of Required P.O.: Yes Attn: Customer#: 1012858843 Billing Address: 1000 Throckmorton St Bill to Tag#: 0004 City, State, Zip: Fort Worth, TX, 76102 Contract Start Date: 01/01/2015 Customer Contact: Contract End Date: 12/31/2015 Phone: Anniversary Day: Dec 31 st Payment Cycle: ANNUAL PO#: TBD QTY MODEL/OPTION SERVICES DESCRIPTION MONTHLY EXT EXTENDED AMT 1 P25 MAIN SYSTEM SYSTEM SUPPORT SERICES $ 5,725.14 $ 68,701.68 2 Master site Dispatch Service 12 Prime Site Network Monitoring Service 240 Sub Site Technical Support Service 3 GTR 8000 SECURITY SERVICES $ 3,953.95 $ 47,447.40 40 Dispatch Center Network Security Monitoring MCC 7500 Security Update Service INFRASTRUCTURE REPAIR WITH ADVANCE $ 22,892.37 $ 274,708.44 REPLACEMENT P25 DYNAMIC SITE SYSTEM SUPPORT SERICES $ 687.91 $ 8,254.92 RESILIANCE Dispatch Service 1 Backup Master Network Monitoring Service Technical Support Service SECURITY SERVICES $ 1,765.20 $ 21,182.40 Network Security Monitoring Security Update Service INFRASTRUCTURE REPAIR WITH ADVANCE $ 681.42 $ 8,177.04 REPLACEMENT CONNCT SYSTEM SUPPORT SERICES $ 34.85 $ 418.20 1 ASR Dispatch Service 4 GTR 8000 Technical Support Service INFRASTRUCTURE REPAIR WITH ADVANCE $ 315.15 $ 3,781.80 REPLACEMENT NPSPAC SYSTEM SUPPORT SERICES $ 900.00 $ 10,800.00 6 Remote Site Dispatch Service 11 Quantars Network Monitoring Service Technical Support Service INFRASTRUCTURE REPAIR WITH ADVANCE $ 866.67 $ 10,400.04 REPLACEMENT ROANOKE ASR SYSTEM SUPPORT SERICES $ 208.47 $ 2,501.64 1 ASR Dispatch Service 4 GTR 8000 Network Monitoring Service Technical Support Service INFRASTRUCTURE REPAIR WITH ADVANCE $ 352.55 $ 4,230.60 REPLACEMENT ISSI SYSTEM SUPPORT SERICES $ 1,039.32 $ 12,471.84 1 Network Gateway Dispatch Service Network Monitoring Service Technical Support Service INFRASTRUCTURE REPAIR WITH ADVANCE $ 416.61 $ 4,999.32 REPLACEMENT 1 SYSTEM MANAGER Managed Services $ 21,186.45 $ 254,237.40 1 LOCAL SUPPORT Onsite Infrastructure Response- Premium $ 57,327.46 $ 687,929.52 SERVICES Annual Preventative Maintenance Site Inspection NICE GOLD LEVEL MAINTENANCE $ 7,640.06 $ 91,680.72 3 Logging Recorders SPECIAL INSTRUCTIONS-ATTACH Subtotal- Recurring Service $ 125,993.58 $ 1,511,922.96 STATEMENT OF WORK FOR PERFORMANCE Subtotal-One-Time Event Services $ - $ - DESCRIPTIONS Total $ 125,993.58 $ 1,511,922.96 Taxes $ - is - Grand Total 1 $ 125,993.58 1 $ 1,511,922.96 THIS SERVICE IS SUBJECT TO STATE AND LOCAL TAXING JURISDICTIONS WHERE APPLICABLA,TO BE VERIFIED BY MOTOROLA Subcontractor(s) City State MOTOROLA SYSTEM SUPPORT CENTER ELGIN IL MOTOROLA SSC NETWORK SECURITY D0298 SCHAUMBURG IL MOTOROLA SYSTEM SUPPORT CENTER- NETWORK MGMT D0067 SCHAUMBURG IL MOTOROLA SYSTEM SUPPORT CTR-CALL CENTER D0066 SCHAUMBURG IL MOTOROLA SYSTEM SUPPORT- SCHAUMBURG IL MOTOROLA SOLUTIONS, INC. T6 SYSTEM FARMERS MANAGER(DO 197) BANCH TX DFW COMMUNICATIONS INC ARLINGTON JTX NICE SYSTEMS INC IRESTON IVA The Motorola Service Terms and Conditions (Exhibit E3 to the SPA)will govern the performance of the services. SS4. C,,� e lgi- AUTH(kWED CUSTOMER SIGNATURE TITLE 15ATE Susan Alanis Assistant City Il049611 CUSTOMER(PRINT NAME) AUTHORIZED CUSTOMER SIGNATURE TITLE DATE CUSTOMER(PRINT NAME) AUTHORIZED CUSTOMER SIGNATURE TITLE DATE CUSTOMER(PRINT NAME) AUTHORIZED CUSTOMER SIGNATURE TITLE DATE CUSTOMER(PRINT NAME) ) 1 4 "Z�/l Y/ �I vmvk/ Zw-v, MOTOROLA REPRESENTATIVE (SIGNATURE) TITLE DATE M10,11�l ) MOTOROLA REPRESENTATIVE(PRINT NAME) SECTION 3 STATEMENTS OF WORK 3.1 NETWORK MONITORING, ONSITE INFRASTRUCTURE RESPONSE AND DISPATCH SERVICE Motorola will provide Network Monitoring, Dispatch Service and On-Site Infrastructure Response services to Customer Systems. This service is applicable only for the ASTRO®25 system. The terms of this Statement of Work(SOW) are an integral part of the Motorola Service Terms and Conditions or other applicable Agreement(s)with the Customer to which this SOW is appended and made a part thereof by this reference. 1.0 Description of Services Network Monitoring is a service designed to electronically monitor Elements of a Communication System for Events, as set forth in the Monitored Elements Table. When the Motorola System Support Center(SSC)detects an Event,trained technologists acknowledge and remotely diagnose the Event, and initiate an appropriate response per the customer profile.Appropriate responses could include, but are not limited to, continuing to monitor the Event for further development,transferring the Event to Technical Support,or opening a Case for dispatch of a Servicer. If dispatched,the Servicer will respond at the Customer location based on predefined Severity Levels set forth in the Severity Definitions Table and Response times set forth in the On-Site Response Time Table in order to Restore the System. Motorola will provide Case management as set forth herein.The SSC maintains contact with the on- site Servicer until System Restoral occurs and Case is closed.The SSC will continuously track and manage Case activity from open to close through an automated Case tracking process. 2.0 Motorola Responsibilities: 2.1. Provide dedicated Connectivity through a private network connection necessary for monitoring the ASTRO 25 Network. 2.2. If determined necessary by Motorola,provide Motorola owned equipment for monitoring ASTRO 25 System elements. If Motorola installs or replaces Motorola owned equipment,the type of equipment and location installed is listed in the Motorola Owned& Supplied Equipment Table. 2.3. Verify Connectivity and Event monitoring prior to System Acceptance or Start Date. 2.4. Continuously receive data from Customer monitored System and Customer initiated service requests. 2.5. Remotely access the Customer's System to perform remote diagnosis as permitted by Customer. 2.6. Create a Case,as necessary. Gather information to perform the following: 2.6.1. Characterize the issue. 2.6.2. Determine a plan of action. City of Fort Worth,Texas January 29,2014 P25 System Maintenance Use or disclosure of this proposal is subject to the restrictions on the cover page. © Motorola Solutions Confidential Restricted Statements of Work 3-1 2.6.3. Assign and track the Case to resolution. 2.7. Dispatch a Servicer,as required,by Motorola standard procedures and provide necessary Case information. 2.8. Ensure the required personnel have access to Customer information as needed. 2.9. Disable and enable System devices,as necessary,for Servicers. 2.10. Servicer will perform the following on-site: 2.10.1. Run diagnostics on the Infrastructure or FRU. 2.10.2. Replace defective Infrastructure or FRU,as applicable. Customer,Servicer or Motorola may provide Infrastructure or FRU. 2.10.3. Provide materials,tools,documentation,physical planning manuals,diagnostic/test equipment and any other requirements necessary to perform the Maintenance service. 2.10.4. If a third party Vendor is needed to restore the System,the Servicer may accompany that Vendor onto the Customer's premises. 2.11. Servicer will,upon concluding the issue is unrelated to Motorola Infrastructure covered by the Motorola Service Agreement,perform the following: 2.11.1 Email the Customer's Help Desk,copying the Customer On Call Technician, requesting the ticket be reassigned to the Customer On Call Technician. 2.11.2 Contact the Customer's Help Desk via voice call and request the ticket be reassigned to the Customer On Call Technician. 2.11.3 If no response from the Customer On Call Technician has been received within 15 minutes of contacting the Customer's Help Desk, contact via voice call the Motorola System Manager.' 2.11.4 Upon receiving a response from the Customer On Call Technician or upon completing the contact with the Motorola System Manager,be released from the System. ' 2.12. Verify with Customer that Restoration is complete or System is functional,if required by Customer's repair Verification preference described in the Customer Support Plan. If Verification by Customer cannot be completed within 20 minutes of Restoration,the Case will be closed and the Servicer will be released. 2.13. Escalate the Case to the appropriate party upon expiration of a Response time. 2.14. Close the Case upon receiving notification from Customer or Servicer,indicating the Case is resolved. 2.15. Notify Customer of Case Status,as described in the Customer Support Plan at the following Case levels: 2.15.1. Open and closed;or 'Motorola System Manager must be on contract to provide this service January 29,2014 City of Fort Worth,Texas Use or disclosure of this proposal is subject P25 System Maintenance to the restrictions on the cover page. 3-2 Statements of Work Motorola Solutions Confidential Restricted 2.15.2. Open, assigned to the Servicer, arrival of the Servicer on site, deferred or delayed, closed. 2.16. Respond in accordance to predefined Response times upon receipt from Customer of Customer managed passwords required for proper access to the Customer's System. 2.17. Apply additional support charges above and beyond the contracted service agreements that may apply if it is determined that System faults were caused by the Customer making changes to critical System parameters. 3.0 Customer Responsibilities: 3.1. Allow Motorola Continuous remote access to obtain System availability and performance data. 3.2. Allow Motorola to access System if firewall has been installed; provide permanent/dedicated access for SNMP traps (outbound)and ZDS polling(inbound). Also provide continuous utility service to any Motorola equipment installed or utilized at Customer's premises to support delivery of the Service. 3.3. Unless otherwise specified, Motorola recommends a private network connection for all other Systems. Provide Motorola with predefined Customer information and preferences prior to Start Date necessary to complete Customer Support Plan., including, but not limited to: 3.3.1.1. Case notification preferences and procedure. 3.3.1.2. Repair Verification Preference and procedure. 3.3.1.3. Database and escalation procedure forms. 3.3.1.4. Submit changes in any information supplied in the Customer Support Plan to the Account Services Manager. 3.4. Provide the following information when initiating a service request: 2 3.4.1. Assigned System ID number. 3.4.2. Problem description and site location. 3.4.3. Other pertinent information requested by Motorola to open a Case. 3.5. Notify the SSC when Customer performs any activity that impacts the System. (Activity that impacts the System may include, but is not limited to,installing software or hardware upgrades, performing upgrades to the network, or taking down part of the system to perform maintenance.) 3.6 Contact the Motorola Servicer upon being reassigned a ticket unrelated to Motorola Infrastructure covered by the Motorola Service Agreement within 15 minutes of the Servicer contacting the Customer's Help Desk. 3.7 Include in the Change Management Approvals the Motorola System Manager when the following occurs:' 3.7.1 Any changes related to the Dispatch Operator Positions Configuration. z Should System Manager and Local Support Services be purchased through Motorola,this responsibility shall be the responsibility of the Motorola System Manager and/or the Motorola Technicians or Motorola Authorized Technicians. City of Fort Worth,Texas January 20,2014 P25 System Maintenance Use or disclosure of this proposal is subject to the restrictions on the cover page. © Motorola Solutions Confidential Restricted Statements of Work 3-3 3.7.2 Rekey of Agencies Mobiles or Portables. 3.7.3 Rekey of the Dispatch Operator Positions. 3.7.4 Any activity related to Infrastructure covered under the Motorola Service Agreement. 3.8. Allow Servicers access to Equipment(including any Connectivity or monitoring equipment)if remote service is not possible. 3.9. Allow Servicers access to remove Motorola owned monitoring equipment upon cancellation of service. 3.10. Supply Infrastructure or FRU,as applicable,in order for Motorola to Restore the System.3 3.11. Maintain and store in an easy accessible location any and all Software needed to restore the system.4 3.12. Maintain and store in an easily accessible location proper System backups.4 3.13. Verify with the SSC that Restoration is complete or System is functional,if required by the Repair Verification Preference provided by Customer. 3.14. Provide all Customer managed passwords required to access the Customer's System to Motorola upon request or when opening a Case to request service support or enable Response to a technical issue. 3.15. Pay additional support charges above and beyond the contracted service agreements that may apply if it is determined that System faults were caused by the Customer making changes to critical System parameters. 3.16. Cooperate with Motorola and perform all acts that are reasonable or necessary to enable Motorola to provide the services described in this SOW. 4.0 Covered Sites 4.1. SZ044A1—MASTER(P25).Located at 6869 Bowman Roberts Rd,Fort Worth,TX 76176. 4.2. SZ044A1B1^(DSR}—MASTER(P25)(DSR).Located at 305 N O'Connor Rd,Irving,TX 75061. 4.3. SZ044A101—EAGLE MOUNTAIN(LAYER 1 PRIME).Located at 6869 Bowman Roberts Rd.Fort Worth,TX 76176. 4.4. SZ044AI0101—L1 Burnett Plaza.Located at 801 Cherry St,Fort Worth,TX 76102. 4.5. SZ044AI0102—L1 Bergh.Located at 11149 Trinity Blvd,Euless,TX 76040. 4.6. SZ044A10103—L1 Rolling Hills.Located at 2500 SE Loop 820,Fort•Worth,TX 76140. SZ044A10104—L1 North Beach.Located at 4705 Ray White Road,Fort Worth,TX 76248. 4.7. SZ044AI0104—L1 North Beach.Located at 4705 Ray White Road,Fort Worth,TX 76248. s Should Infrastructure Repair with Advance Replacement or Infrastructure Repair be purchased through Motorola,this responsibility shall be the responsibility of Motorola. 4 Should Motorola System Manager be purchased through Motorola,this responsibility shall be the responsibility of the Motorola System Manager. January 29,2014 City of Fort Worth,Texas Use or disclosure of this proposal is subject P25 System Maintenance to the restrictions on the cover page. 3-4 Statements of Work Motorola Solutions Confidential Restricted 4.8. SZ044A10105—LI Eagle Mountain.Located at 6869 Bowman Roberts Rd, Fort Worth, TX 76176. 4.9. SZ044A 10 1 06—L I Westland 6. Located at 10201 Chapin Road,Aledo, TX 76008. 4.10. SZ044A 102—ROLLING HILLS (LAYER 2 PRIME). Located at 2500 SE Loop 820, Fort Worth, TX 76140. 4.11. SZ044A10201—L2 Burnett Plaza. Located at 801 Cherry St, Fort Worth,TX 76102. 4.12. SZ044A10202—L2 Bergh.Located at 11149 Trinity Blvd,Euless,TX 76040. 4.13. SZ044A I 0203—L2 Rolling Hills. Located at 2500 SE Loop 820,Fort Worth,TX 76140. 4.14. SZ044AI0204—L2 North Beach.Located at 4705 Ray White Road,Fort Worth,TX 76248. 4.15. SZ044AI0205—L2 Eagle Mountain.Located at 6869 Bowman Roberts Rd, Fort Worth, TX 76176. 4.16. SZ044AI0206—L2 Westland 6. Located at 10201 Chapin Road,Aledo, TX 76008. 4.17. SZ044A I 06—Roanoke ASR. Located at 2521 Highway 114, Fort Worth, TX 76177. 4.18. SZ044AIDI—Radio Shop. Located at 1515 11th Ave,Fort Worth, TX 76102. 4.19 SZ044AID2—BOLT STREET. Located at 3000 W. Bolt, Fort Worth, TX 76110. 4.20 SZ044AID3—ALT PSAP.Located at 1000 Throel morton St,Fort Worth,TX 76102. 4.21 SZ044AI99—Dallas ISSI. Located at 6869 Bowman Roberts Rd, Fort Worth,TX 76176. Severity Definitions Table Problem Severity Level Severity 1 . Response is provided continuously. Major System failure. 25% of System down. 25% of Site channels down. This level is meant to represent a major issue that results in an unusable system, sub-system, Product, or critical features from the Customer's perspective. No Work-around or immediate solution is available. Severity 2 - Response during Standard Business Day. Significant System Impairment not to exceed 25% of system down. System problems presently being monitored. This level is meant to represent a moderate issue that limits a Customer's normal use of the system, sub-system, product, or major non-critical features from a Customer's perspective. Severity 3 . Response during Standard Business Day. Intermittent system issues. Information questions. Upgrades/preventative maintenance. This level is meant to represent a minor issue that does not preclude use of the s stem, sub-system, product, or critical features from a Customer's City of Fort Worth,Texas January 29,2.014 P25 System Maintenance Use or disclosure of this proposal is subject to the restrictions on the cover page. ® Motorola Solutions Confidential Restricted Statements of Work 3-5 ty Problem perspective. It may also represent a cosmetic issue, including documentation errors, general usage questions, recommendations for product enhancements or modifications, and scheduled events such as preventative maintenance or product/system upgrades. On-Site Response Time Table (Customer's Response Time Classification is designated in the Service Agreement). Severity Level Ded-icated Technician p. Severity 1 Within 1 hours from receipt of Notification Continuously Severity 2 Within 4 hours from receipt of Notification Standard Business Day Severity 3 Within 24 hours from receipt of Notification Standard Business Day Appendix 1 Motorola Owned & Supplied Equipment Table Equipment Type Locatibn In-stalled Firewall/Router Master Site System Support Server Master Site for each Zone Monitored Elements Table System Type Equipment ASTRO 25(release 7.0-and Packet Routing Network;Zone Controllers; Database Server; higher) FullVision Server; UEM Server;Zone Statistical Server;Air Traffic Router;System Statistics Server; User Configuration SECURITY ELEMENTS Server; Packet Data Gateway Server; PBX; Interconnect Monitoring and managing Server; Motorola Gold Elite Gateway(MGEG);AEB; CEB; Security Elements is dependent Conventional Channel Gateway(CCGW); Core, Exit, Gateway, on Customer purchasing and Peripheral, Border, and Site routers, HP Switches master, Core Security Management prime, console(MCC 7500)and repeater sites switches, Server as Equipment with the GGSN; CWR. Customer System. Simulcast RF Site(Site Controllers, Comparators, Stations); Intelli Repeater RF Site(Stations); Intelli Site Repeater RF Site (Site Controllers, Stations).The SMARTX box is a transparent box that connects the legacy equipment to ASTRO core. The SMARTX box is not part of the monitored elements. DOES NOT INCLUDE MONITORING OF ANYTHING OUTSIDE OF THE RADIO NETWORK UNLESS SPECIFICALLY STATED. If Motorola Security Monitoring service is purchased-Core Security Management Server, Intrusion Detection Sensor, Firewall,Anti-virus Application, Servicer Authentication, Centralized Logging Server. January 29,2014 City of Fort Worth,Texas Use or disclosure of this proposal is subject P25 System Maintenance to the restrictions on the cover page. 3-6 Statements of Work Motorola Solutions Confidential Restricted 3.2 TECHNICAL SUPPORT SERVICE 1.0 Description of Services The Technical Support service provides centralized remote telephone support for technical issues that require a high level of communications systems expertise or troubleshooting on Equipment. The Motorola System Support Center's (SSC)Technical Support Operation is staffed with technologists who specialize in the diagnosis and resolution of system performance issues.Technical Support Service: (i)does not include software upgrades that may be required for issue resolution; (ii) does not include Customer training; (iii) is only available for those system types supported and approved by Technical Support Operations and(iv) limited to Infrastructure currently supported by Motorola. Technical Support is applicable to the ASTRO®25 System. The terms and conditions of this Statement of Work(SOW) are an integral part of Motorola's Service Terms and Conditions or other applicable Agreement to which it is attached and made a part thereof by this reference. 2.0 Motorola has the following responsibilities: 2.1. Respond to requests for Technical Support for the Restoration of failed Systems and diagnosis of operation problems in accordance with the response times set forth in the Remote Technical Support Response Times Table and the Severity Level defined in the Severity Definitions Table. 2.1.1. If Infrastructure is no longer supported by Motorola,Technical Support will diagnosis the System but may not be able to resolve the issue without the Customer replacing the Infrastructure. 2.2. Advise caller of procedure for determining any additional requirements for issue characterization, and Restoration which includes providing a known fix for issue resolution when available. 2.3. Attempt remote access to System for remote diagnostics,when possible. 2.4. Maintain communication with the Servicer or Customer in the field until close of the Case,as needed. 2.5. Coordinate technical resolutions with agreed upon third party Vendor(s),as needed. 2.6. Escalate and manage support issues,including Systemic issues,to Motorola engineering and product groups,as applicable. 2.7. Escalate the Case to the appropriate party upon expiration of a Response time. 2.8. Provide Configuration Change Support and Work Flow changes to Systems that have dial in or remote access capability. 2.9. Determine,in its sole discretion,when a Case requires more than the Technical Support services described in this SOW and notify Customer of an alternative course of action. City of Fort Worth,Texas January 28,2014 P25 System Maintenance Use or disclosure of this proposal is subject to the restrictions on the cover page. ® Motorola Solutions Confidential Restricted Statements of Work 3-7 3.0 Customer has the following responsibilities: 3.1. Provide Motorola with predefined information prior to Start Date necessary to complete Customer Support Plan. 3.1.1. Submit changes in any information supplied in the Customer Support Plan to the Account Services Manager. 3.2. Contact the SSC in order to access the Technical Support Operation,provide name of caller, name of Customer, System ID number,Service Agreement number,site(s)in questions,and brief description of the problem.Z 3.3. Supply on-site presence when requested by System Support Center.' 3.4. Validate issue resolution prior to close of the Case. 3.5. Allow Motorola remote access to the System by equipping the System with the necessary Connectivity. 3.6. Acknowledge that Cases will be handled in accordance with the times and priorities as defined in Remote Technical Support Response Times Table and the Severity Level defined in the Severity Definitions Table. 3.7. Cooperate with Motorola and perform all acts that are reasonable or necessary to enable Motorola to provide the Technical Support service to Customer. 4.0 Covered Sites 4.1. SZ044A 1-MASTER(P25).Located at 6869 Bowman Roberts Rd,Fort Worth,TX 76176. 4.2. SZ044AIB1_(DSR)—MASTER(P25)(DSR).Located at 305 N O'Connor Rd,Irving,TX 75061. 4.3. SZ044A101—EAGLE MOUNTAIN(LAYER 1 PRIME).Located at 6869 Bowman Roberts Rd.Fort Worth,TX 76176. 4.4. SZ044A10101—L1 Burnett Plaza.Located at 801 Cherry St,Fort Worth,TX 76102. 4.5. SZ044A10102—L1 Bergh.Located at 11149 Trinity Blvd,Euless,TX 76040. 4.6. SZ044A10103—L1 Rolling Hills.Located at 2500 SE Loop 820,Fort Worth,TX 76140. 4.7. SZ044A10104—L1 North Beach.Located at 4705 Ray White Road,Fort Worth,TX 76248. 4.8. SZ044AI0105—L1 Eagle Mountain.Located at 6869 Bowman Roberts Rd,Fort Worth,TX 76176. 4.9. SZO44A10106—L1 Westland 6.Located at 10201 Chapin Road,Aledo,TX 76008. 4.10. SZ044A102—ROLLING HILLS (LAYER 2 PRIME).Located at 2500 SE Loop 820,Fort Worth,TX 76140. 4.11. SZ044AI0201—L2 Burnett Plaza.Located at 801 Cherry St,Fort Worth,TX 76102. 4.12. SZ044A10202—L2.Bergh.Located at 11149 Trinity Blvd,Euless,TX 76040. 'Should Local Support Services be purchased through Motorola,this responsibility shall be the responsibility of the Motorola Technicians or Motorola Authorized Technicians. January 29,2014 City of Fort Worth,Texas Use or disclosure of this proposal is subject P25 System Maintenance to the restrictions on the cover page. 3-8 Statements of Work Motorola Solutions Confidential Restricted 4.13. SZ044A I 0203—L2 Rolling Hills.Located at 2500 SE Loop 820,Fort Worth,TX 76140. 4.14. SZ044AI0204—L2 North Beach.Located at 4705 Ray White Road,Fort Worth,TX 76248. 4.15. SZ044AI0205—L2 Eagle Mountain.Located at 6869 Bowman Roberts Rd,Fort Worth,TX 76176. 4.16. SZ044AI0206—L2 Westland 6.Located at 10201 Chapin Road,Aledo,TX 76008. 4.17. SZ044A106—Roanoke ASR.Located at 2521 Highway 114,Fort Worth,TX 76177. 4.18. SZ044AIDI—Radio Shop.Located at 1515 11th Ave,Fort Worth, TX 76102. 4.19 SZ044AID2—BOLT STREET.Located at 3000 W.Bolt,Fort Worth,TX 76110. 4.20 SZ044AID3—ALT PSAP.Located at 1000 Throckmorton St,Fort Worth,TX 76102. 4.21 SZ044A199—Dallas ISSI.Located at 6869 Bowman Roberts Rd,Fort Worth,TX 76176. Severity Definitions Table Problem Severity Level Severity 1 - Response is provided continuously. Major System failure. 25%of System down. 25% of Site channels down. This level is meant to represent a major issue that results in an unusable system, sub-system, Product, or critical features from the Customer's perspective. No Work-around or immediate solution is available. Severity 2 - Response during Standard Business Day. Significant System Impairment not to exceed 25%of system down. System problems presently being monitored. This level is meant to represent a moderate issue that limits a Customer's normal use of the system, sub-system, product, or major non-critical features from a Customer's perspective. Severity 3 . Response during Standard Business Day. Intermittent system issues. Information questions. Upgrades/preventative maintenance. This level is meant to represent a minor issue that does not preclude use of the system, sub-system, product, or critical features from a Customer's perspective. It may also represent a cosmetic issue, including documentation errors, general usage questions, recommendations for product enhancements or modifications, and scheduled events such as preventative maintenance or product/system upgrades. Remote Technical Support Response Times Table RESPONSE SEVERITY Severity 1 Within 1 Hour from receipt of Notification, Continuously Severity 2 Within 4 Hours from receipt of Notification, Standard Business Day Severity 3 Within next Business Day, Standard Business Day City of Fort Worth,Texas January 29,2014 P25 System Maintenance Use or disclosure of this proposal is subject to the restrictions on the cover page. © Motorola Solutions Confidential Restricted Statements of Work 3-9 3.3 ASTRO® 25 NETWORK & SECURITY MONITORING, SECURITY UPDATE SERVICE, ONSITE INFRASTRUCTURE RESPONSE AND DISPATCH SERVICE Overview:Network& Security Monitoring is a bundled service offering that provides Network Monitoring,Security Monitoring,Security Update Service,Dispatch and OnSite Infrastructure Response services to the Customer.This service is applicable only for the following system types: ASTRO 25 current shipping System Release and three prior System.Releases. Definitions Terms that are capitalized but not defined in this Statement of Work shall have the definition given to such terms in the Service Terms and Conditions,the Communications System Agreement or other applicable agreement.The following terms have the following meanings: • Non-Motorola Software:Software whose copyright is owned by a party other than Motorola or its affiliated company,including but not limited to the anti-virus definitions,operating system software patches and signature files that will be pre-tested pursuant to this Statement of Work. • Supported System Release: Security Update Service supports the current ASTRO 25 7.X System Releases and 3 previous System Releases. 1.0 Description of Services ASTRO 25 Network& Security Monitoring includes the monitoring of radio system infrastructure as well as monitoring and managing the Motorola security equipment present on the Customer's System. Monitoring security equipment requires Customer to purchase a Core Security Management Server with Customer's System. Motorola will monitor Elements of a System for Events,as set forth in the Monitored Elements Table below. When the Motorola System Support Center(SSC)detects an Event,trained technologists will acknowledge the Event,run remote diagnostic routines,and initiate an appropriate Response. Appropriate responses could include,but are not limited to,continuing to monitor the Event for further development,attempting remote Restoral,or transferring the Event by opening a Case for dispatch of a Servicer.If dispatched,the Servicer will respond at the Customer location based on predefined Severity Levels set forth in the Severity Definitions Table and Response times set forth in the On-Site Response Time Table in order to Restore the System. Security Update Service provides the latest anti-virus definitions,intrusion detection sensor(IDS) signature updates(ONLY for IDS supplied to Customer by Motorola),Microsoft and Solaris operating system security patches that have been pre-tested on a Motorola test system to verify compatibility with the ASTRO 25 System. Motorola will proactively manage the security Elements present on the System as needed to mitigate the risk of vulnerability such as a virus,worm or other intrusive attack on the System.This may include periodically deploying the latest release of pre-tested anti-virus definitions to the anti-virus management server and updating the intrusion detection sensor signature files on the network barrier (ONLY for IDS supplied to Customer by Motorola and if present on the System)as determined by Motorola.Motorola will also modify intrusion sensor settings and update firewall settings as determined by Motorola and will notify Customer of such modifications. Motorola will provide Case Management as set forth herein.The SSC maintains contact with the on- site Servicer until System Restoral occurs and Case is closed.The SSC will continuously track and manage Case activity from open to close through an automated Case tracking process. January 29,2014 City of Fort Worth,Texas Use or disclosure of this proposal is subject P25 System Maintenance to the restrictions on the cover page. 3-10 Statements of Work Motorola Solutions Confidential Restricted The terms and conditions of this Statement of Work(SOW) are an integral part of Motorola's Service Terms and Conditions or other applicable Agreement(s)to which it is attached and made a part thereof by this reference. 2.0 Motorola has the following responsibilities: 2.1. Provide dedicated Connectivity through a private network connection necessary for monitoring ASTRO 25 System. The Connectivity Matrix set forth below further describes the Connectivity options. 2.2. If determined necessary by Motorola,provide Motorola owned equipment for monitoring ASTRO 25 System elements. If Motorola installs or replaces Motorola owned equipment,the type of equipment and location installed is listed in the Motorola Owned& Supplied Equipment Table. 2.3. Verify Connectivity and Event monitoring prior to System Acceptance or Start Date. 2.4. Coordinate with Customer to maintain Motorola service authentication credentials. 2.5. Continuously receive service requests. 2.6. Perform Continuous monitoring of System Elements as set forth in the Monitored Elements Table. 2.7. Interpret System Events and determine appropriate Response.An appropriate Response could include the following actions: notify customer of activity, continue monitoring the Event for further development, review System log files or transfer the Event information via a Case for dispatch of a Servicer. 2.8. Respond in accordance to predefined Response times upon receipt from Customer of Customer managed passwords required for proper access to the Customer's System. 2.9. Remotely access the Customer's System to perform remote diagnostics as permitted by Customer. 2.10. Attempt remote Restoral, as appropriate. Some System functions may be disrupted as necessary to maintain System integrity until further validation of the Event occurs. This may include shutting down applications, applying security tools,resetting box, or instructing Servicer to reload applications and operating system software as necessary. 2.11. Create a Case as necessary when service requests are received. Gather information to perform the following: 2.11.1. Characterize the issue. 2.11.2. Determine a plan of action. 2.11.3. Assign and track the Case to resolution. 2.12. Dispatch a Servicer, as required, by Motorola standard procedures and provide necessary Case information. 2.13. Ensure the required personnel have access to Customer information as needed. 2.14. Disable and enable System devices, as necessary, for Servicers. 2.15. Servicer will perform the following on-site: City of Fort Worth,Texas January 29,2014 P25 System Maintenance Use or disclosure of this proposal is subject to the restrictions on the cover page. © Motorola Solutions Confidential Restricted Statements of Work 3-11 2.15.1. Run diagnostics on the Infrastructure or FRU. 2.15.2. Replace defective Infrastructure or FRU,as applicable.Customer, Servicer or Motorola may provide Infrastructure or FRU. 2.15.3. Provide materials,tools,documentation,physical planning manuals, diagnostic/test equipment and any Security requirements necessary to perform the Maintenance service. 2.15.4. If a third party Vendor is needed to restore the System,the Servicer may accompany that Vendor onto the Customer's premises. 2.16. Verify with Customer that Restoration is complete or System is functional,if required by Customer's repair Verification preference described in the Customer Support Plan.If Verification by Customer cannot be completed within 20 minutes of Restoration,the Case will be closed and the Servicer will be released. 2.17. Escalate the Case to the appropriate party upon expiration of a Response time. 2.18. Close the Case upon receiving notification from Customer or Servicer,indicating the Case is resolved. 2.19. Notify Customer of Case Status,as described in the Customer Support Plan at the following Case levels: 2.19.1. Open and closed; or 2.19.2. Open,assigned to the Servicer,arrival of the Servicer on site,deferred or delayed, closed. 2.20. Obtain anti-virus definitions for the Microsoft Windows platform,intrusion detection sensor (IDS)signatures for Motorola supplied IDS,Microsoft and Solaris operating system security patches/updates,as available,from Motorola selected commercial suppliers. 2.21. Evaluate anti-virus definitions classified as Category 4(Severe,difficult to contain) and Category 5 (Very Severe,very difficult to contain)by Motorola selected commercial supplier to determine if a high-priority release is required.Motorola in its discretion will determine the urgency of the update based on the impact to the System. 2.22. Test anti-virus definitions,intrusion detection sensor signatures for Motorola supplied IDS, Microsoft and Solaris operating system security patches/updates by deploying them on a dedicated test System with the standard supported configurations,which include Motorola's then current approved cohabitated applications for current System Release and three previous System Releases. 2.23. Confirm that tested anti-virus definitions, intrusion detection sensor signatures for Motorola supplied IDS,and operating system security patches/updates do not degrade or compromise System functionality on dedicated test System within the standard supported configurations. 2.24. Address issues identified during testing to support functionality by working with Motorola selected commercial supplier or Motorola product development engineering team. January 29,2014 City of Fort Worth,Texas Use or disclosure of this proposal is Subject P25 System Maintenance to the restrictions on the cover page. 3-12 Statements of Work Motorola Solutions Confidential Restricted 2.25. Deploy pre-tested updates weekly to anti-virus management server and intrusion detection sensor for Motorola supplied IDS (if present on the System) upon successful completion of the weekly test cycle to be completed one week after release by commercial supplier unless an issue is detected or as determined necessary by Motorola. High-priority anti-virus definition releases will be made available within 24 hours of commercial supplier release or at Motorola's discretion. 2.26. Notify Customer when anti-virus definition updates and intrusion detection sensor signatures have been deployed on Customer system. 2.27. Release and notify Customer when Microsoft and Solaris operating system security patches/updates are certified and available with instructions for obtaining patch for Customer deployment on the Customer system.Microsoft operating system security updates will be released monthly as available from Motorola selected commercial supplier upon successful completion of monthly test cycle. Solaris operating system security patches will be released quarterly upon successful completion of quarterly test cycle or at Motorola's discretion. 2.28. Maintain annual Customer licenses for anti-virus definitions and intrusion detection sensor signatures for IDS supplied to Customer by Motorola with Motorola selected commercial supplier. 2.29. Apply additional support charges above and beyond the contracted service agreements that may apply if it is determined that System faults were caused by the Customer making changes to critical System parameters. 3.0 Customer has the following responsibilities: 3.1. Allow Motorola Continuous remote access to obtain System availability,performance and configuration data. 3.2. Allow Motorola to access System if firewall has been installed; provide permanent/dedicated access for SNMP traps (outbound) and ZDS polling(inbound). 3.3. Provide continuous utility service to any Motorola equipment installed or utilized at Customer's premises to support delivery of the Service. 3.4. Maintain and manage any equipment outside of the System. 3.5. Deploy pre-tested operating system software patches on the System.4 3.6. Provide Motorola with predefined Customer information and preferences prior to Start Date necessary to complete Customer Support Plan. 3.6.1. Provide 7/24 security contact and escalation list. 3.6.2. Case notification preferences and procedures. 3.6.3. Repair Verification preference and procedure. 3.6.4. Database and escalation procedure forms. 3.6.5. Submit changes in any information supplied in the Customer Support Plan to the Account Services Manager. 3.7. Provide the following information when initiating a service request: z 3.7.1. Assigned System ID number. City of Fort Worth,Texas January 29,2014 P25 System Maintenance Use or disclosure of this proposal is subject to the restrictions on the cover page. © Motorola Solutions Confidential Restricted Statements of Work 3-13 3.7.2. Problem description and site location. 3.7.3. Other pertinent information for Motorola to open a Case. 3.8. Provide all Customer managed passwords required to access the Customer's System to Motorola upon request or when opening a Case to request service support or enable Response to a technical issue. 3.9. Notify the SSC when Customer performs any activity that impacts the System. (Activity that impacts the System may include,installing software or hardware upgrades,performing upgrades to the network,or taking down part of the System to perform maintenance.)4 3.10. As necessary,upgrade System to Supported System Release. 3.11. Allow Servicers access to Equipment(including any Connectivity or monitoring equipment)if remote service is not possible. 3.12. Allow Servicers access to remove Motorola owned server upon cancellation of service. 3.13. Supply Infrastructure or FRU,as applicable,in order for Motorola to Restore the System.3 3.14. Maintain and store in an easily accessible location System backups and any/all Software needed to restore the System? 3.15. Verify with the SSC that Restoration is complete or System is functional,if required by the Repair Verification Preference provided by Customer. 3.16. Comply with the terms of the applicable license agreements between Customer and the Non- Motorola Software copyright owners. 3.17. Cooperate with Motorola and perform all acts that are reasonable or necessary to enable Motorola to provide the services described in this SOW. 4.0 Covered Sites 4.1. SZ044A1 MASTER(P25).Located at 6869 Bowman Roberts Rd,Fort Worth,TX 76176. 4.2. SZ044AlBl_(DSR) —MASTER(P25)(DSR).Located at 6869 Bowman Roberts Rd,Fort Worth,TX 76176. 4.3. SZ044A101—EAGLE MOUNTAIN(LAYER 1 PRIME).Located at 6869 Bowman Roberts Rd.Fort Worth,TX 76176. 4.4. SZ044A10101—L1 Burnett Plaza.Located at 801 Cherry St,Fort Worth,TX 76102. 4.5. SZ044A 10 1 02—L 1 Bergh.Located at 11149 Trinity Blvd,Euless,TX 76040. 4.6. SZ044A 10103—L I Rolling Hills.Located at 2500 SE Loop 820,Fort Worth,TX 76140. 4.7. SZ044AI0104—L1 North Beach.Located at 4705 Ray White Road,Fort Worth,TX 76248. 4.8. SZ044A10105—L1 Eagle Mountain.Located at 6869 Bowman Roberts Rd,Fort Worth,TX 76176. 4.9. SZ044A10106—L 1 Westland 6.Located at 10201 Chapin Road,Aledo,TX 76008. 4.10. SZ044A I 02—ROLLING HILLS (LAYER 2 PRIME).Located at 2500 SE Loop 820,Fort Worth,TX 76140. January 29,2014 City of Fort Worth,Texas Use or disclosure of this proposal is subject P25 System Maintenance to the restrictions on the cover page. 3-14 Statements of Work Motorola Solutions Confidential Restricted 4.11. SZ044A10201—L2 Burnett Plaza.Located at 801 Cherry St, Fort Worth, TX 76102. 4.12. SZ044A10202—L2 Bergh. Located at 11149 Trinity Blvd,Euless,TX 76040. 4.13. SZ044AI0203—L2 Rolling Hills. Located at 2500 SE Loop 820,Fort Worth, TX 76140. 4.14. SZ044A10204-1-2 North Beach. Located at 4705 Ray White Road,Fort Worth,TX 76248. 4.15. SZ044AI0205—L2 Eagle Mountain. Located at 6869 Bowman Roberts Rd,Fort Worth, TX 76176. 4.16. SZ044A I 0206—L2 Westland 6. Located at 10201 Chapin Road,Aledo,TX 76008. 4.17. SZ044A106—Roanoke ASR. Located at 2521 Highway 114,Fort Worth, TX 76177 4.18. SZ044A I D I—Radio Shop.Located at 1515 11th Ave,Fort Worth, TX 76102. 4.19 SZ044A I D2—BOLT STREET. Located at 3000 W. Bolt, Fort Worth, TX 76110. 4.20. SZ044A I D3—ALT PSAP. Located at 1000 Throckmorton St, Fort Worth, TX 76102. 5.0 WARRANTIES AND DISCLAIMER: Motorola warrants that its services will be free of defects in materials and workmanship for a period of ninety(90)days following completion of the service.Your sole remedies are to require Motorola to re-perform the affected service or at Motorola's option to refund, on a pro-rata basis,the service fees paid for the affected service. During the applicable Warranty Period,Motorola warrants that the tested anti-virus definitions, intrusion detection sensor signatures, and operating system security updates/patches do not degrade or compromise System functionality, and that after incorporation of the tested Software updates,the System Software,when used properly and in accordance with the Documentation, will be free from a reproducible defect that eliminates the functionality or successful operation of a feature critical to the primary functionality or successful operation of the Software. Product and Software documentation that specifies technical and performance features and capabilities, and the user, operation and training manuals for the Software (including all physical or electronic media upon which this information is provided)are collectively referred to as"Documentation." Whether a defect occurs will be determined solely with reference to the Documentation. Motorola does not warrant that Customer's use of the Software or Products will be uninterrupted or error-free or that the Software or the Products will meet Customer's particular requirements. MOTOROLA DISCLAIMS ALL OTHER WARRANTIES WITH RESPECT TO PRE-TESTED ANTI-VIRUS DEFINITIONS, OPERATING SYSTEM SOFTWARE PATCHES,AND INTRUSION DETECTION SENSOR SIGNATURE FILES,EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY,FITNESS FOR A PARTICULAR PURPOSE,AND NON-INFRINGEMENT.FURTHER, MOTOROLA DISCLAIMS ANY WARRANTY CONCERNING THE NON-MOTOROLA SOFTWARE AND DOES NOT GUARANTEE THAT CUSTOMER'S SYSTEM WILL BE ERROR-FREE OR IMMUNE TO VIRUSES OR WORMS AS A RESULT OF THESE SERVICES. City of Fort Worth,Texas January 29,2014 P25 System Maintenance Use or disclosure of this proposal is si!b;Pct to the restrictions on the cover page. © Motorola Solutions Confidential Restricted Statements of Work 3-15 Severity Definitions Table Severity Level P roblem,Types Severity 1 - Response is provided continuously. Major System failure. 25%of System down. 25%of Site channels down. This level is meant to represent a major issue that results in an unusable system, sub-system, Product, or critical features from the Customer's perspective. No Work-around or immediate solution is available. Severity 2 - Response during Standard Business Day. Significant System Impairment not to exceed 25%of system down. System problems presently being monitored. This level is meant to represent a moderate issue that limits a Customer's normal use of the system, sub-system, product, or major non-critical features from a Customer's perspective. Severity 3 - Response during Standard Business Day. Intermittent system issues. Information questions. Upgrades/Preventative maintenance. This level is meant to represent a minor issue that does not preclude use of the system, sub-system, product, or critical features from a Customer's perspective. It may also represent a cosmetic issue, including documentation errors, general usage questions, recommendations for product enhancements or modifications, and scheduled events such as preventative maintenance or product/system upgrades. On-Site Response Time Table (Customer's Response Time Classification is designated in the Service Agreement). Severity Level o • Response Severity 1 Wiithin1 hours from receipt of Notification Continuously Severity 2 Within 4 hours from receipt of Notification Standard Business Day Severity 3 Within 24 hours from receipt of Notification Standard Business Day Motorola Owned & Supplied Equipment Table Firewall/Router Master Site System Support Server Master Site for each Zone January 29,2014 City of Fort Worth,Texas Use or disclosure of this proposal is subject P25 System Maintenance to the restrictions on the cover page. 3-16 Statements of Work Motorola Solutions Confidential Restricted Monitored Elements Table (Listed by Technology) System Type Equipment ASTRO 25 (release 7.x) Packet Routing Network; Zone Controllers; Database Server; FullVision Server;Zone Statistical Server;Air Traffic Router; System Statistics Server; User Configuration Server; Packet Data Gateway Server; PBX, Interconnect Server; Motorola Gold Elite Gateway(MGEG);AEB; CEB; Conventional Channel Gateway (CCGW); Simulcast RF Site(Site Controllers, Comparators, Stations); Intelli Repeater RF Site (Stations); Intelli Site Repeater RF Site (Site Controllers, Stations). Core, Exit, Gateway, Peripheral, Border, and Site routers, HP Switches master, prime, console and repeater sites switches, GGSN; CWR. DOES NOT INCLUDE MONITORING OF ANYTHING OUTSIDE OF THE RADIO NETWORK UNLESS SPECIFICALLY STATED. 3.4 INFRASTRUCTURE REPAIR WITH ADVANCED REPLACEMENT 1.0 Description of Services Infrastructure Repair with Advanced Replacement is a repair service for Motorola and select third party Infrastructure as set forth in the applicable attached Exhibit(s), all of which are hereby incorporated into this Statement of Work(SOW)by this reference. Infrastructure may be repaired down to the Component level, as applicable, at the Motorola Infrastructure Depot Operations (IDO). At Motorola's discretion, select third party Infrastructure may be sent to the original equipment manufacturer or third party vendor for repair. If Infrastructure is no longer supported by the original equipment manufacturer or third party vendor,Motorola may replace Infrastructure with similar Infrastructure, when possible. When available, Motorola will provide Customer with an Advanced Replacement unit(s)or FRU(s) in exchange for Customer's malfunctioning FRU(s).Non-standard configurations, Customer- modified Infrastructure and certain third party Infrastructure are excluded from Advanced Replacement service. Malfunctioning FRU(s)will be evaluated and repaired by IDO and returned to IDO FRU inventory upon completion of repair. The terms and conditions of this SOW are an integral part of Motorola's Service Terms and Conditions or other applicable agreement to which it is attached and made a part thereof by this reference. City,of Fort Worth,Texas January 29,2014 P25 System Maintenance Use or disclosure of this proposal is subject to the restrictions on the cover page. ® Motorola Solutions Confidential Restricted Statements of Work 3-17 2.0 Motorola has the following responsibilities: 2.1. Use commercially reasonable efforts to maintain an inventory of FRU. 2.2. Provide new or reconditioned units as FRU to Customer or Servicer,upon request and subject to availability.The FRU will be of similar kit and version,and will contain like boards and chips, as the Customer's malfunctioning Infrastructure. 2.3. Program FRU to original operating parameters based on templates provided by Customer.If Customer template is not provided or is not reasonably usable,a standard default template will be used. 2.4. Properly package and ship Advanced Replacement FRU from IDO or select third party FRU inventory to Customer specified address. 2.4.1. During normal operating hours of Monday through Friday 7:00am to 7:00pm CST, excluding holidays,FRU will be sent next day air via Federal Express Priority Overnight or UPS Red,unless otherwise requested. Select third party FRU may ship second day air via Federal Express Priority Overnight or UPS red as noted in the attached exhibit(s).Motorola will pay for such shipping,unless Customer requests shipments outside of the above mentioned standard business hours and/or carrier programs,such as NFO(next flight out).In such cases, Customer will be subject to shipping and handling charges. 2.4.2. When sending the Advanced Replacement FRU to Customer,provide a return air bill in order for Customer to return the Customer's malfunctioning FRU.The Customer's malfunctioning FRU will become property of IDO or select third party and the Customer will own the Advanced Replacement FRU. 2.4.3. When sending a Loaner FRU to Customer,IDO will not provide a return air bill for the malfunctioning Infrastructure. The Customer is responsible to arrange and pay for shipping the malfunctioning Infrastructure to IDO.IDO will repair and return the Customer's Infrastructure and will provide a return air bill for the customer to return IDO's Loaner FRU. 2.5. Provide repair return authorization number upon Customer request for Infrastructure that is not classified as an Advanced Replacement or Loaner FRU. 2.6. Receive malfunctioning Infrastructure from Customer and document its arrival,repair and return. 2.7. Perform the following service on Motorola Infrastructure: 2.7.1. Perform an operational check on the Infrastructure to determine the nature of the problem. 2.7.2. Replace malfunctioning FRU or Components. 2.7.3. Verify that Motorola Infrastructure is returned to Motorola manufactured specifications,as applicable. 2.7.4. Perform a Box Unit Test on all serviced Infrastructure. 2.7.5. Perform a System Test on select Infrastructure. 2.8. Provide the following service on select third party Infrastructure: January 29,2014 City of Fort Worth,Texas Use or disclosure of this proposal is subject P25 System Maintenance to the restrictions on the cover page. 3-18 Statements of Work Motorola Solutions Confidential Restricted 2.8.1. Perform pre-diagnostic and repair services to confirm Infrastructure malfunction and eliminate sending Infrastructure with no trouble found(NTF)to third party vendor for repair,when applicable. 2.8.2. Ship malfunctioning Infrastructure to the original equipment manufacturer or third party vendor for repair service,when applicable. 2.8.3. Track Infrastructure sent to the original equipment manufacturer or third party vendor for service. 2.8.4. Perform a post-test after repair by Motorola, original equipment manufacturer, or third party vendor to confirm malfunctioning Infrastructure has been repaired and functions properly in a Motorola System configuration, when applicable. 2.9. Re-program repaired Infrastructure to original operating parameters based on templates provided by Customer. If Customer template is not provided or is not reasonably usable, a standard default template will be used. If IDO determines that the malfunctioning Infrastructure is due to a Software defect, IDO reserves the right to reload Infrastructure with a similar Software version.Enhancement Release(s), if needed, are subject to additional charges to be paid by Customer unless the Customer has a Motorola Software Subscription agreement. 2.10. Properly package repaired Infrastructure unless Customer's malfunctioning FRU was exchanged with an IDO FRU. Motorola will return Customer's FRU(s)to IDO's FRU inventory,upon completion of repair. 2.11. Ship repaired Infrastructure to the Customer specified address during normal operating hours set forth in 2.4.1.FRU will be sent two-day air unless otherwise requested.Motorola will pay for such shipping,unless Customer requests shipments outside of the above mentioned standard business hours and/or carrier programs, such as NFO (next flight out). In such cases,Customer will be subject to shipping and handling charges. 3.0 Customer has the following responsibilities: 3.1. Contact or instruct Servicer to contact the Motorola System Support Center(SSC)and request an Advanced Replacement, or Loaner FRU and a return authorization number(necessary for all non-Advanced Replacement repairs) prior to shipping malfunctioning Infrastructure or third party Infrastructure named in the applicable attached Exhibits 3.1.1. Provide model description,model number,serial number,type of System and Firmware version, symptom of problem and address of site location for FRU or Infrastructure. 3.1.2. Indicate if Infrastructure or third party Infrastructure being sent in for service was subjected to physical damage or lightning damage. 3.1.3. Follow Motorola instructions regarding inclusion or removal of Firmware and Software applications from Infrastructure being sent in for service. 3.1.4. Provide Customer purchase order number to secure payment for any costs described herein. 3.2 Pay for shipping of Advanced Replacement or Loaner FRU from IDO if Customer requested shipping outside of standard business hours or carrier programs set forth in section 2.4.1. City of Fort Worth,Texas January 29,2014 P25 System Maintenance Use or disclosure of this proposal is subject to the restrictions on the cover page. © Motorola Solutions Confidential Restricted Statements of Work 3-99 3.3 Within five(5)days of receipt of the Advanced Replacement FRU from IDO's FRU inventory, properly package Customer's malfunctioning Infrastructure and ship the malfunctioning Infrastructure to IDO for evaluation and repair as set forth in 2.7.Customer must send the return air bill,referenced in 2.4.2 above back to IDO in order to ensure proper tracking of the returned Infrastructure.Customer will be subject to a replacement fee for malfunctioning Infrastructure not properly returned.For Infrastructure and/or third party Infrastructure repairs that are not exchanged in advance,properly package Infrastructure and ship the malfunctioning FRU,at Customer's expense and risk of loss to Motorola.Customer is responsible for properly packaging the Customer malfunctioning Infrastructure FRU to ensure that the shipped Infrastructure arrives un-damaged and in repairable condition.Clearly print the return authorization number on the outside of the packaging.s 3.4 If received,Customer must properly package and ship Loaner FRU back to IDO within five(5) days of receipt of Customer's repaired FRU.S 3.5 Maintain templates of Software/applications and Firmware for reloading of Infrastructure as set forth in paragraph 2.3 and 2.9. 3.6 Cooperate with Motorola and perform all acts that are reasonable or necessary to enable Motorola to provide the Infrastructure Repair with Advanced Replacement services to Customer. 4.0 In addition to any exclusions named in Section 5 of the Service Terms and Conditions or in any other underlying Agreement to which this SOW is attached, the following items are excluded from Infrastructure Repair with Advanced Replacement: 4.1. All Infrastructure over seven(7)years from product cancellation date. 4.2. All Broadband/WiNS Infrastructure three(3)years from product cancellation date. 4.3. Physically damaged Infrastructure. 4.4. Third party Equipment not shipped by Motorola. 4.5. Consumable items including,but not limited to,batteries,connectors, cables,tone/ink cartridges. 4.6. Video retrieval from Digital In-Car Video equipment. 4.7. Test equipment. 4.8. Racks,furniture and cabinets. 4.9. Firmware and/or Software upgrades. 5.0 Covered Sites 5.1. SZ044A1 MASTER(P25).Located at 6869 Bowman Roberts Rd,Fort Worth,TX 76176. 5.2. SZ044AIB1_(DSR)--MASTER(P25)(DSR).Located 305 N O'Connor Rd,Irving,TX 75061. 5.3. SZ044A101—EAGLE MOUNTAIN(LAYER 1 PRIME).Located at 6869 Bowman Roberts Rd.Fort Worth,TX 76176. 5.4. SZ044AI0101—L1 Burnett Plaza.Located at 801 Cherry St,Fort Worth,TX 76102. 5.5. SZ044A10102—L1 Bergh.Located at 1450 Westpark Way,Euless,TX 76040. January 29,2014 City of Fort Worth,Texas Use or disclosure of this proposal is subject P25 System Maintenance to the restrictions on the cover page. 3-20 Statements of Work Motorola Solutions Confidential Restricted 5.6. SZ044A10103—L1 Rolling Hills. Located at 2500 SE Loop 820,Fort Worth,TX 76140, 5.7. SZ044A10104—L1 North Beach. Located at 4705 Ray White Road,Fort Worth,TX 76248. 5.8. SZ044A 10 1 05—L I Eagle Mountain. Located at 6869 Bowman Roberts Rd,Fort Worth, TX 76176. 5.9. SZ044AI 0 1 06—L I Westland 6. Located at 10201 Chapin Road,Aledo, TX 76008. 5.10. SZ044A102—ROLLING HILLS (LAYER 2 PRIME). Located at 2500 SE Loop 820, Fort Worth,TX 76140. 5.11. SZ044AI0201—L2 Burnett Plaza.Located at 801 Cherry St,Fort Worth, TX 76102. 5.12. SZ044A10202—L2 Bergh. Located at 1450 Westpark Way,Euless,TX 76040. 5.13. SZ044A10203—L2 Rolling Hills. Located at 2500 SE Loop 820,Fort Worth, TX 76140. 5.14. SZ044A I 0204—L2 North Beach. Located at 4705 Ray White Road,Fort Worth,TX 76248. 5.15. SZ044A10205—L2 Eagle Mountain.Located at 6869 Bowman Roberts Rd,Fort Worth,TX 76176. 5.16. SZ044A10206—L2 Westland 6.Located at 10201 Chapin Road,Aledo, TX 76008. 5.17. SZ044AI06—Roanoke ASR.Located at 2521 Higway 114,Fort Worth,TX 76177 5.18. SZ044AID1—Radio Shop. Located at 1515 11th Ave,Fort Worth, TX 76102. 5.19 SZ044AID2—BOLT STREET.Located at 3000 W.Bolt,Fort Worth, TX 76110. 5.20 SZ044A I D3—ALT PSAP. Located at 1000 Throckmorton St, Fort Worth, TX 76102. 5.21 SZ044AI99—Dallas ISSI. Located at 6869 Bowman Roberts Rd,Fort Worth,TX 76176. ASTROO 25 Inclusions, Exclusions, Exceptions and Notes Infrastructure Exhibit Antenna Systems Excludes all Equipment such as bi-directional amplifiers, multicouplers, combiners, tower top pre-amplifiers, antennas, cables, towers, tower lighting, and transmission lines. Backhaul Includes PTP (Point-to-Point Wireless) PTP 49600 and PTP 800 licensed series. Excludes all other PTP technologies. Base Station(s) and Includes QUANTAR, MTR3000, STR3000, GTR 8000, GTR 8000 HPD, Repeater(s) IntelliRepeater, Network Management (Please refer to the SOW for details) is not available on all stations. QUANTAR high power booster power amplifier, power supply and control board. Excludes Fan Modules, Dual Circulator Tray, Site RMC Tray. Central Electronics Includes Logging Recorder Interface and Network Hub. Bank(s) Excludes all other technologies. See SOW specifically for NICE logging recorders. Channel Bank(s) Includes Premisys, Telco, IMACS models 600, 800. Excludes Siemens. City of Fort Worth,Texas January 29,2014 P25 System Maintenance Use or disclosure of this proposal is subject to the restrictions on the cover page. © Motorola Solutions Confidential Restricted Statements of Work 3-21 ASTRO@ 26 Inclusions, Exclusions, Exceptions and Notes Infrastructure Exhibit Comparator(s) Includes Spectratac, Digitac, and ASTRO-tac 9600,ASTRO-tac 3000, GMC8000, Comparators. Computer(s)/Workstatio Includes computers(Pentium I, II, III, IV)directly interface with or ns/Modems control the communications System, including Systemwatch II, PT800 tablet HP x1100, HPx2100, HP xw4000-4600, HPz400, HP VL600, HP VL800, HPz400, ML850 laptop, MW810, ML900 laptop, ML910 laptop, Compaq XW4000. Includes keyboards, mice,trackballs. Excludes all other laptop and desktop computer technologies and all 286, 386,486 computers; defective or phosphor-burned cathode ray tubes CRT(s) and burned-in flat panel display image retention. Console(s) Includes CENTRACOM Gold Elite, MCC 7500, MCC 5500, MIP5000, VPM, as part of complete communication System-including headset jacks, dual footswitches, and gooseneck microphones. Excludes cables. Controller-trunking Includes SMARTNET II prime and remote controllers, MTC3600, GCP 8000, Site Controller PSC9600, CSC7000, MTC9600, MZC3600, MZC 5000 (Includes Netra240&T5220). Excludes SSMT and SCMS controllers. CD ROM Drive, Fan Tray. Dictaphones and Excludes all types and models. Recording Equipment Digital Interface Unit(s) Included Digital Signaling Included upon modem model availability. Modem(s) Digital Voice Modem(s) Included upon modem model availability. Embassy Switch Includes AEB,AIMI,IAMBI,AMB. Firewalls Includes Nortel Alteon ASF5105, 5106, Juniper SS520, ISSG140, SSG5, ISG1000C, ISG2000. Intrusion Detector Includes Proventia 201 Linux IDSS, Proventia CX4002C. ISSI Gateway Includes T5220 Sun server Solaris 10 OS. Links Includes PTP 49600 and 800 licensed series. Logging Recorder Excludes all technologies see SOW specifically for NICE logging recorders. Management Terminals Includes computers (Pentium I, II, III, IV)that directly interface with or control the communications System, including Systemwatch II. Excludes laptop computers and all 286, 386, 486 computers. MBEX(s)or NOVA Included Interconnect January 29,2014 City of Fort Worth,Texas Use or disclosure of this proposal is subject P25 System Maintenance to the restrictions on the cover page. 3-22 Statements of Work Motorola Solutions Confidential Restricted ASTRO@)25 Inclusions, Exclusions, • • and Notes Infrastructure Exhibit Microwave Equipment. Excluded from service agreement but may be repaired on an above contract, time and material basis.All Equipment must be shipped to IDO. Excludes any on-site services. Monitor(s) Includes all Motorola certified monitors connected to computers that directly interface with or control the communications System. Excludes defective or phosphor-burned cathode ray tubes CRT(s)and burned-in flat panel displays image retention, as well as monitors that were not shipped by Motorola and/or cannot be confirmed by a Motorola factory order number. MOTOBRIDGE Included MOSCAD Includes NFM (Network Fault Management), as part of communication System only, RTU, SDM Site Manager RTU. Standalone MOSCAD and System Control and Data Acquisition (SCADA) must be quoted separately. Includes FSA4000. Excludes all other fire alarming systems. Network Fault Includes Full Vision, Unified Event Manager. Management Excludes NMC. Gateway Includes PDG:CPX8216, IVD& HPD PDG on HP DL360, MOTOBRIDGE. Printer(s) Includes printers that directly interface with the communications system. RAS(s) Excludes RAS 1100, 1101 and 1102. Receiver(s) Includes QUANTAR, MTR2000 and ASTRO-TAC, GPW 8000, GTR 8000, GTR 8000 HPD Receivers. Excludes Fan Modules, Dual Circulator Tray, Site RMC Tray. Routers Includes GGM8000, ST5500, ST5598, S2500-S6000, Servers Includes Netra 240, Netra T5220, cPCI, HP DI-360, HP ML370, HP ML110, HP ML530, HP TC2110,2120 HP InfoVjsta Server. IR8000 series, LX4000 series, Intel Server TSRL-T2, TIGPR2U, Proventia 201 Linux IDSS, Proventia GX4002C,Trak9100. Network Management Server includes cPCI Chassis, Power Supply, Fan Tray,Controller Hard Drive, CD ROM Drive,Tape Drive, CPU, Client PC's, Core Security Management Server, Firewall Servers, Intrusion Detection Sensor Server. Excludes Dell Servers, Monitors, Memory Module 0182915Y02, Rear Fan RLN5352, Central Process Card 0182915Y01. Simulcast Distribution Included Amplifier(s) Site Frequency Includes Rubidium, GPS and Netclocks systems sold with the Motorola Standard(s) System. Secure Includes KMF crypto card, end-to-end Cryptor for IVD PDEG Cryptr. City of Fort Worth,Texas January 29,2014 P25 System Maintenance Use or disclosure of this proposal is subject to the restrictions on the cover page. © Motorola Solutions Confidential Restricted Statements of Work 3-23 ASTRO@ Inclusions, • Exceptions Infrastructure Exhibit SMARTX Includes VPM. Switch Includes Nortel Passport PBX, Cisco Catalyst 6509, HP 5308 LAN switch, HP ProCurve Switch 2524, 2650,2626, HP3500, HP2610, 3Com PS40, SS1100. Telco PBX Includes Avaya Difinity PBX, S8300, S8500, Intel Server(ACSS), TSRLT2,TIGPR2U. Terminal Servers Includes IR8000, LX4000S, LX4000T, Paradyne. Universal Simulcast Included Controller Interface(s) UPS Systems Excluded from service agreements but may be repaired on an above contract,time and material basis.All UPS Systems must be shipped to IDO for repair. Excludes batteries and any on-site services. Workstation Included 3.5 NETWORK PREVENTATIVE MAINTENANCE 1.0 Description of Service Network Preventative Maintenance will provide an operational test and alignment, on the Customer's Infrastructure Equipment(infrastructure or fixed network equipment only)to ensure the Infrastructure meets original manufacturer's specifications,as set forth in the applicable attached Exhibit(s), all of which are hereby incorporated by this reference.Network Preventative Maintenance will be performed during Standard Business Days.If the System or Customer requirements dictate this service must occur outside of Standard Business Days,Motorola will provide an additional quotation. Customer is responsible for any charges associated with helicopter or other unusual access requirements or expenses. The terms and conditions of this SOW are an integral part of Motorola's Service Terms and Conditions or other applicable agreement to which it is attached and made a part thereof by this reference. 2.0 Motorola has the following responsibilities; 2.1 Notify the Customer of any possible System downtime needed to perform this service. 2.2 ' Physically inspect the Infrastructure Equipment in the system(equipment cabinets,general circuitry, fault indicators,cables,and connections). 2.3 Remove any dust,and/or foreign substances from the Infrastructure. 2.4 Clean filters,if applicable. 2.5 Measure,record,align,adjust the Infrastructure Equipment parameters in accordance with the manufacturer's service manuals and the Rules and Regulations of the Federal Communications Commission(FCC), where applicable. January 29,2014 City of Fort Worth,Texas Use or disclosure of this proposal is subject P25 System Maintenance to the restrictions on the cover page. 3-24 Statements of Work Motorola Solutions Confidential Restricted 3.0 Customer has the following responsibilities: 3.1 Provide preferred schedule for Network Preventative Maintenance to Motorola. 3.2 Authorize and acknowledge any scheduled System downtime. 3.3 Maintain periodic backup of databases, Software applications and Firmware. a 3.4 Establish and maintain a suitable environment(heat,light, and power) for the Equipment location and provide the Servicer full, free, and safe access to the Equipment so that the Servicer may provide services.All sites shall be accessible by standard service vehicles. 3.5 Cooperate with Motorola and perform all acts that are reasonable or necessary to enable Motorola to provide the Network Preventative Maintenance services to Customer. 4.0 Covered Sites 4.1. SZ044A1-MASTER(P25). Located at 6869 Bowman Roberts Rd, Fort Worth,TX 76176. 4.2. SZ044AIB1_(DSR)-MASTER(P25)(DSR). Located at 305 N O'Connor Rd, Irving, TX 75061. 4.3. SZ044A101-EAGLE MOUNTAIN(LAYER 1 PRIME). Located at 6869 Bowman Roberts Rd. Fort Worth,TX 76176. 4.4. SZ044A10101-L1 Burnett Plaza.Located at 801 Cherry St,Fort Worth, TX 76102. 4.5. SZ044A10102-L1 Bergh. Located at 11149 Trinity Blvd, Euless,TX 76040. 4.6. SZ044AI0103-L1 Rolling Hills. Located at 2500 SE Loop 820,Fort Worth, TX 76140. 4.7. SZ044A10104-L1 North Beach. Located at 4705 Ray White Road,Fort Worth,TX 76248. 4.8. SZ044AI0105-L1 Eagle Mountain.Located at 6869 Bowman Roberts Rd,Fort Worth, TX 76176. 4.9. SZ044A10106-L1 Westland 6. Located at 10201 Chapin Road,Aledo, TX 76008. 4.10. SZ044AI02-ROLLING HILLS (LAYER 2 PRIME). Located at 2500 SE Loop 820, Fort Worth,TX 76140. 4.11. SZ044A10201-L2 Burnett Plaza. Located at 801 Cherry St,Fort Worth, TX 76102. 4.12. SZ044A10202-L2 Bergh. Located at 11149 Trinity Blvd, Euless,TX 76040. 4.13. SZ044A10203-L2 Rolling Hills. Located at 2500 SE Loop 820, Fort Worth,TX 76140. 4.14, SZ044A10204-L2 North Beach.Located at 4705 Ray White Road,Fort Worth,TX 76248. 4.15, SZ044A10205-L2 Eagle Mountain. Located at 6869 Bowman Roberts Rd,Fort Worth,TX 76176. 4.16. SZ044A10206-L2 Westland 6. Located at 10201 Chapin Road,Aledo,TX 76008. 4.17. SZ044A106-Roanoke ASR. Located at 2521 Highway 114,Fort Worth, TX 76177. 4.18. SZ044AID1-Radio Shop. Located at 1515 11th Ave,Fort Worth, TX 76102. 4.19 SZ044AID2-BOLT STREET.Located at 300 W.Bolt,Fort Worth, TX 76110. City of Fort Worth,Texas January 29,2014 P25 System Maintenance Use or disclosure of this proposal is subject to the restrictions on the cover page. © Motorola Solutions Confidential Restricted Statements of Work 3-25 4.20 SZ044AlD3—ALT PSAP.Located at 1000 Throckmorton St,Fort Worth,TX 76102. 4.21 SZ044A199—Dallas ISSI.Located at 6869 Bowman Roberts Rd,Fort Worth,TX 76176. ASTRO@ Operational pp Referenceexisfing siteRWdocuments'for exact measurements MASTER SITE(S) - Test Site Trunking Mode(pre-approved by Customer). Roll to Redundant Controller(pre-approved by customer). Complete backup of databases. Remote Access Test(test to be performed with Motorola Technical Support.6) Check Server Lights/Fan Operation. Clean interior of Servers. PRIME SITE(S) - Roll to Redundant Controller. Multiple Control Channel Switching. Test Failsoft Mode(pre-approved by Customer). Check Controller/Router/Switches Lights/Fan Operation. REMOTE SITE(S) - TX Frequency in Hz of Control Station(s) (if applicable). TX Power Output of Repeater(s)and Control Station(s) (Forward/Reflected). TX Power Output out of Combiner(Forward/Reflected). TX Test Pattern Deviation. TX BER. RX Tower'/Rack Mounted Amplifier. RX RF Level to specifications of the BER Test at Receiver and Through Multi-Coupler. Receiver Degradation due to Site Noise and TX Desense. Wireline Audio Input&Output Levels(if applicable). Check Frequency Standard. Check Receivers/Routers/Switches Lights/Fan Operation. CONSOLE POSITION - Check Foot Switches, Headset Jacks,Activity Lights(if applicable), Displays. Check and Clean keyboards, CPU. Displays. a Review MCC diagnostics. TRUNKING TEST - Talkgroup Test. Multigroup Call. Private Call (if applicable). Secure Call (if applicable). ALL EQUIPMENT - Check Diagnostics/Alarms. Power Supply Voltages(if applicable). 6 Network Monitoring and Technical Support Services must be on contract to perform this service. TTA must have Test Port connected.Excludes any Preventative Maintenance that requires a Tower Climb. 8 Must be provided or approved by Motorola to perform this service January 29,2014 City of Fort Worth,Texas Use or disclosure of this proposal is subject P25 System Maintenance to the restrictions on the cover page. 3-26 Statements of Work Motorola Solutions Confidential Restricted 3.6 SYSTEM MANAGER SERVICE 3.0 Description of Services The Motorola System Manager(SM)assists in the management of a Customer's communications network.The SM acts as a communications liaison and coordinator of the services listed on the Motorola Service Agreement. The SM servers as the primary Motorola contact who will work closely with the Customer, and any additional required parties. The terms and conditions of this Statement of Work(SOW) are an integral part of Motorola's Service Agreement or other applicable agreement to which it is attached and made a part thereof by this reference. If there are any inconsistencies between the provisions of this SOW and the provisions of the Motorola Service Agreement or other applicable agreement,the provisions of this SOW shall prevail. 4.0 Motorola responsibilities: Motorola's responsibilities are as listed in the attached Addendum.Not all the responsibilities listed may be executed by the SM. The responsibilities to be executed must be agreed upon by the Customer and the SM.Any changes to the responsibilities must be reflected in the Addendum and the Customer Support Plan. 5.0 Customer responsibilities: 5.1. Provide appropriate facilities necessary to complete the deliverables in time frames that support the agreed upon duties.Facilities may include but are not limited to: 5.1.1. Workstation. 5.1.2. Suitable office or work space to perform agreed upon duties. 5.1.3. Provide preferred schedule for Network Preventative Maintenance to Motorola. 5.1.4. Telephone. 5.1.5. Facility and/or Security access badges where appropriate or needed. 5.1.6. Access to an outside network. 5.2. Pay any additional cost incurred before, during or after the deployment that are outside the scope of responsibilities or deliverables outlined within this document. 5.3. Determine proper visitation schedule that best suits the Customer and the SM's availability. 5.4. To not engage the SM in a task that falls outside the job scope that is outlined in this specific Motorola Service Agreement. City of Fort Worth,Texas January 29,2014 P25 system Maintenance Use or disclosure of this proposal is subject to the restrictions on the cover page. © Motorola Solutions Confidential Restricted Statements of Work 3-27 3.6.1 Statement of Work Addendum to System Manager Statement of Work: 5.1. System Management Responsibilities: The following are responsibilities/duties that the Motorola System Manager(SM)is to perform,based on the final agreement between the Motorola System Manager and the Customer.Any additions/deletions/modifications to this list must be approved by the Customer and the SM and shall be reflected in this Addendum. 5.1.1.Administrative Support: 5.1.1.1.Perform Annual reviews of the City of Fort Worth's Service documentation including: 5.1.1.1.1. Service Agreement(s). 5.1.1.1.2. Customer Support Plan(s). 5.1.1.1.3. Statement of Work(s). 5.1.1.2. Coordinate and Maintain the City of Fort Worth's ASTRO 25 Lifecycle Management.9 5.1.1.2.1. Perform an annual review of the System Configuration and note any additions,deletions or changes made. 5.1.1.2.2. Review and Maintain the City's Lifecycle Management Extranet Site. 5.1,1.2.3. Coordinate Annual presentations of the City's updated Lifecycle Management Plan. 5,1.1.3. Serve as an Oversight Point of Contact for all Maintenance included on the Motorola Service Agreement. 5.1.2.Reporting Services:10 5.1.2.1. Compile and Present ASTRO 250 System Statistics Daily. 5.1.2.2. Compile and Present weekly Case Reports. 5.1.2.2. Compile and Present Monthly ASTRO 250 Metrics(5-9s)Report. 5.1.3.Project Coordination: 5.1.3.1.Develop an annual System Preventative Maintenance Plan and coordinate the execution of the plan." 5.1.3.2. Coordinate with Motorola System Technicians and with Motorola Central Support Engineering,when a System issue presents itself that appears to be beyond the expertise of the Local Support Team." 9 SUA,SUAII or SMA must be on Contract with Motorola to provide this Responsibility. 10 Network Monitoring and Dispatch must be on Contract with Motorola to provide these Responsibilities. 11 Network Preventative Maintenance must be on Contract with Motorola to provide the coordination of the execution of the PM. 12 Technical Support Service must be on Contract with Motorola to be able to provide this Responsibility, January 29,2014 City of Fort Worth,Texas Use or disclosure of this proposal is subject P25 System Maintenance to the restrictions on the cover page. 3-28 Statements of Work Motorola Solutions Confidential Restricted 5.1.3.3. Serve as the Project Coordinator for Motorola projects, such as System Upgrades, Network Preventative Maintenance, etc.(This does not include any projects by Motorola in which a Motorola Project Manager has been assigned or is required). Duties may include, but are not limited to: 5.1.3.3.1. Schedule necessary resources. 5.1.3.3.2. Consulting. 5.1.3.3.3. Scheduling, coordinating,and running meetings. 5.1.4.Configuration Management: 5.1.4.1. Maintain, store, and document all Software needed to restore the ASTRO 25 0System. 5.1.4.2. Maintain and store ASTRO 259 System backups. 5.1.4.3. Review released Field Service Bulletins,order and implement as necessary. 5.1.4.4. Download and deploy pre-tested operating system software patches.l3 5.1.4.5. Review Clients Anti-Virus definitions and MotoPatch Software to ensure the Anti- Virus and MotoPatch are current as per Motorola's release.13 5.1.5.Planning: 5.1.5.1. Assist the City of Fort Worth with Disaster/Crisis Recovery Plan: 5.1.5.1.1. What iP Scenarios. 5.1.5.1.2. Backup Communications. 5.1.5.1.3. System Service Response Plan. 5.1.5.2. Coordinate, communicate, and receive approval for any maintenance that may affect Public Safety Operations. 13 Network Security Monitoring and Security Update Service must be on contract to be able to provide this service. City of Fort Worth,Texas January 29,22014 P25 System Maintenance Use or disclosure of this proposal is subject to the restrictions on the cover page. © Motorola Solutions Confidential Restricted Statements of Work 3-29 3.7 NICE GOLD MAINTENANCE WITHOUT REMOTE ACCESS Overview Motorola utilizes NICE equipment to provide a complete,reliable and robust solution for Customer audio recording requirements. 1.0 Description of Service Motorola System Support Center(SSC)will initiate the Customer service request to NICE Systems, Inc.(NICE).NICE will deliver services identified in the NICE Gold Maintenance tables provided in this SOW.Post warranty services provided by NICE include phone coverage, on-site support and hardware support for applicable NICE IP Logging Equipment integrated within a Motorola network or MCC 7500 console site. The terms and conditions of this Statement of Work(SOW)are an integral part of the Motorola's Service Terms and Conditions or other applicable Agreement to which it is attached and made a part thereof by this reference. 2.0 Motorola has the following responsibilities: 2.1 Respond to request for post-warranty support for the Restoration of a failed System. 2.2 Collect model, serial number information,customer name and customer contact. 2.3 Provide a case number. 2.4 Contact NICE support and provide them with customer, case number,model,and serial number information.NICE will contact the customer/field team and work the issue to completion. 2.5 Advise caller of procedure for determining any additional requirements. 2.6 Coordinate resolutions with agreed upon third party vendor. 2.7 Close the case once the NICE issue has been resolved. 3.0 Customer has the following responsibilities: 3.1 Contact Motorola System Support Center(SSC)to initiate a service request. 3.2 Provide model and serial number. 3.3 Provide a contact name and contact phone number. January 29,2014 City of Fort Worth,Texas Use or disclosure of this proposal is subject P25 System Maintenance to the restrictions on the cover page. 3-30 Statements of Work Motorola Solutions Confidential Restricted 4.0 NICE has to following responsibilities: 4.1 Provide repair return authorization numbers to Customer. 4.2 Provide services in accordance with Table 1,per the time zone where the equipment resides, Monday through Friday,excluding holidays and within the normal response times. 4.3 Receive malfunctioning hardware from Customer and document its arrival,repair and return. 4.4 Perform the following service on NICE hardware: 4.4.1 Replace malfunctioning components.NICE will use commercially reasonable efforts to repair or replace, in its discretion,any hardware found to be defective under normal and proper use and service during the contract period.An in-coverage unit will be repaired and returned at no charge except for under the following conditions. i. The unit has been modified or damaged due to improper packaging; or ii. If a unit is received for repair and found operable in accordance with current NICE standards, it will be classified as"no trouble found"and it will be returned in the same condition in which it was received. 4.5 Coordinate any repair activity with Motorola and Customer to ensure resolution. 4.6 On site reporting the NICE service provider(SP) will: 4.6.1 Arrive at the Customer site and go directly to the Customer contact. 4.6.2 When SP is ready to leave, notify the Customer contact. 4.6.3 Provide verbal reports to the Customer contact on all work completed and in progress by NICE. 4.6.4 Sign out and leave with the Customer contact a visit report of the work accomplished by NICE and the outstanding issues. 4.7 Provide the Customer contact within one(1)week of the on site visit a follow-up report on any outstanding issues. 4.8 Contact Motorola System Support Center to close the case. 4.9 Perform services according to NICE service priorities. This option is available to customers where the location of the equipment is within 4-hour drive time to most major metropolitan areas(identified at the time of purchase). Support Coverage Twenty-four(24) hours, seven (7) days per week Call Back Response Time Sixty(60) minutes after receipt of call from authorized representative On-Site Response Times for Four(4) hours Priority 1 Service Issues City of Fort Worth,Texas January 29,2014 P25 System Maintenance Use or disclosure of this proposal is subject to the restrictions on the cover page. ® Motorola Solutions Confidential Restricted Statements of Work 3-31 Goid priority I priority Available within a 4 Hour Drive Time Phone Availability 24*7 24*7 24*7 24*7 Support Coverage 24*7 24*7 24*7 24*7 Call Back 60 minutes 120 minutes 24 hours 24 hours Response Time On Site Response 4 hours 24 hours 48 hours 48 hours Times* On Site Response Time are in effect following the determination that onsite support is required. Repair parts are shipped overnight, unless otherwise pre-arranged.The arrival of the technician and the shipped parts will be coordinated to coincide. Priority 1—Critical Failure—In a 100%recording environment,any failure of equipment,NICE software or communications to the NICE products which results in loss of recording channels or data, or if allowed to persist will result in such recording loss. Priority 2—Major Problem—Any problem resulting in loss of ability to retrieve calls or loss of replay functionality for two or more workstations. Priority 3—Product Anomaly—Any problem affecting one or more workstations which does not result in a loss of recording or replay but nevertheless results in diminished Product response or performance, for example if an administrator loses the ability to add or delete users. Priority 4—System Inquiry,planned intervention or request for information. 5.0 Software Upgrades: NICE's standard maintenance services shall include installation of only such software updates to the NICE software which,in NICE's sole discretion,are necessary to ensure efficient operation of the products("NICE Software Updates").NICE will provide Customer with a version of the NICE Software Update for Customer to review and authorize for installation.Upon such installation, Customer shall receive a copy of all written materials necessary to allow Customer to operate such NICE Software Updates.All NICE Software Updates are licensed for use solely on the Equipment on which the relevant NICE Software was first installed. 6.0 Ineligible Products: Additional Service fees shall apply for any maintenance provided by NICE for any and all individual products that are damaged by causes not caused directly by the gross negligence or intentional misconduct of NICE and external to the relevant individual product,including without limitation, damaged to an individual product caused by:(i)neglect,mishandling,misuse and/or unauthorized repair by anyone other than NICE or a NICE certified technician;(ii)failure to maintain the Site in accordance with NICE's installation site specifications("Installation Site Specifications");(iii) relocation from the Site specified by the parties;(iv)use by anyone other than NICE or a NICE certified technician for purposes other than those for which it was designed,as described in the applicable documents,Operating Manuals and/or specifications provided by NICE;(v)use by anyone other than NICE or a NICE certified technician or material or supplies,including without limitation software and firmware programming,that do not meet NICE's specifications and instructions; (vi) use of the Products with any Non-NICE Hardware and/or(vii)an accident,transportation,improper cooling or humidity control,failure to telephone equipment or communications lines,failure or January 28,2014 City of Fort Worth,Texas Use or disclosure of this proposal is subject P25 System Maintenance to the restrictions on the cover page. 3-32 Statements of Work Motorola Solutions Confidential Restricted fluctuation of electrical power, other unusual physical or electrical stress and/or failure of interconnect equipment not provided by NICE or a NICE certified technician. 7.0 In addition to any exclusions set forth in Section 8.0 below or in any other underlying Agreement to which this SOW is attached, the following items are excluded: 7.1 All Infrastructure older than seven(7)years from product cancellation date. 7.2 Physically damaged Infrastructure. 7.3 Third party Equipment not shipped by Motorola. 7.4 Consumable items including,but not limited to,batteries,connectors, cables,tone/ink cartridges. 7.5 Test Equipment. 7.6 Racks,furniture and cabinets. 7.7 Firmware and/or Software upgrades. Data System Infrastructure Inchisidns, Exclusions, Logging Recorder Includes NICE IP logging recorders Excludes all other technologies Rack Mount/Shelves Includes NICE rack mount/shelf ONLY Excludes all other technologies Replay Station Excluded Servers/Storage Center Includes NICE servers/storage centers ONLY Excludes all other technologies Workstation Excluded 8.0 Covered Sites: 8.1 SZ044AID2_(NICE)—BOLT STREET.Located at 3000 W Bolt,Fort Worth,TX 76110 8.2 SZ044AID3_(NICE)—ALT PSAP.Located at 1000 Throckmorton St,Fort Worth,TX 76102 8.3 SZ044A101_(NICE)—EAGLE MOUNTAIN PRIME NICE.Located at 6869 Bowman Roberts Rd,Fort Worth,TX 76179 City of Fort Worth,Texas January 29,2014 P25 System Maintenance Use or disclosure of this proposal is subject to the restrictions on the cover page. QMotorola Solutions Confidential Restricted Statements of Work 3-33 3.8 MOSCAD NETWORK MONITORING AND CUSTOMER TECHNICIAN DISPATCH Motorola will provide MOSCAD Network Monitoring and Customer Technician Dispatch Service to Environmental Alarms agreed upon by Motorola and the Customer.These services are applicable only for the MOSCAD System. The terms of this Statement of Work(SOW)are an integral part of the Motorola Service Terms and Conditions or other applicable Agreement(s)with the Customer to which this SOW is appended and made a part thereof by this reference. 1.0 Description of Services MOSCAD Network Monitoring is a service designed to electronically monitor Environmental Alarms via Digital Inputs, as set forth in the MOSCAD_SmartZone spreadsheet. When the Motorola System Support Center(SSC)detects an Environmental Alarm,trained technologists acknowledge and initiate an appropriate response per the customer profile.Appropriate responses shall be outlined in the MOSCAD_SmartZone spreadsheet. Motorola will provide Case management as set forth herein.The SSC maintains contact with the on- site Customer Technician until the Case is closed.The SSC will continuously track and manage Case activity from open to close through an automated Case tracking process. 2.0 Motorola Responsibilities: 2.1. Provide dedicated Connectivity through a private network connection necessary for monitoring the MOSCAD System. 2.2. Continuously receive data from Customer monitored System and Customer initiated service requests. 2.3. Create a Case,as necessary. Gather information to perform the following: 2.3.1. Characterize the issue. 2.3.2. Assign and track the Case to resolution. 2.4. Contact technician or other representative designated by MOSCAD_SmartZone spreadsheet. 2.4.1. If Customer contact does not respond to Motorola as required by the Customer Support, Motorola will continue to attempt to reach Customer contact every 10 minutes until contact has been attempted for each name set forth in the predefined escalation contact table provided by Customer. 2.4.2. Upon attempting each name on the predefined escalation contact table,Motorola will either send an email or leave a voice mail message with the Customer contact notifying Customer contact of the Case.Thereafter,Motorola will defer the Case to the next Standard Business Day. 2.4.3. On the next Standard Business Day,Motorola will attempt to reach the Customer contact again.If all contacts on the Customer escalation table have been attempted, without receiving any Customer response,Motorola will close the Case.Motorola will not be responsible for any damages of any kind arising out of or relating to the inability of Motorola to reach the Customer Contact or others on the Customer escalation table. January 29,2014 City of Fort Worth,Texas Use or disclosure of this proposal is subject P25 System Maintenance to the restrictions on the cover page. 3-34 Statements of Work Motorola Solutions Confidential Restricted 2.5. Escalate the Case per the escalation contact table provided by Customer if Customer's technician does not report site arrival or Response within Customer requested Response times as set forth the Customer Support Plan. 2.6. Verify with Customer that the Environmental Alarm has cleared, if required by Customer's repair Verification preference in the Customer Support Plan. If Verification by Customer cannot be completed within 20 minutes,the Case will be closed and the Customer technician will be released. 2.7. Close the Case upon receiving notification from Customer indicating the Environmental Alarms has cleared. 2.8. Notify Customer of Case Status, as described in the Customer Support Plan at the following Case levels: 2.8.1. Open and closed; or 2.8.2. Open,assigned to Customer technician,arrival of Customer technician on site, deferred or delayed, closed. 3.0 Customer Responsibilities: 3.1. Allow Motorola Continuous remote access to obtain Environmental Alarms. 3.2. Notify the SSC when Customer performs any activity that may create an Environmental Alarms. 3.3. Provide Motorola with predefined Customer information and preferences prior to Start Date necessary to complete Customer Support Plan, including,but not limited to: 3.3.1. Case notification preferences and procedure. 3.3.2. Escalation contact table. 3.3.3. Site arrival preference and procedure. 3.3.4. Alarm Verification preference and procedure. 3.3.5. Response time commitments. 3.3.6. Submit changes in any information supplied in the Customer Support Plan to the Account Services Manager. 3.4. Provide the following information when initiating a service request: 3.4.1. Assigned System ID number. 3.4.2. Environmental Alarm and site location. 3.4.3. Other pertinent information requested by Motorola to open a Case. 3.5. Respond to Motorola within 10 minutes of receipt of page or telephone call to accept assignment of Case. If Customer fails to contact Motorola within 10 minutes, Motorola will follow the escalation process. 3.6. Report site arrival to Motorola within the Response time commitments for all accepted cases if required in the Customer Support Plan. City of Fort Worth,Texas January 29,2014 P25 System Maintenance Use or disclosure of this proposal is subject to the restrictions on the cover page. © Motorola Solutions Confidential Restricted Statements of Work 3-35 3.7. Allow Motorola access to remove Motorola owned monitoring equipment upon cancellation of service. 3.8. Cooperate with Motorola and perform all acts that are reasonable or necessary to enable Motorola to provide the services described in this SOW. 4.0 Covered Sites 4.1. MOSO44A10101—L1 Burnett Plaza.Located at 801 Cherry St,Fort Worth,TX 76102. 4.2. MOSO44A10102—L1 Bergh.Located at 11149 Trinity Blvd,Euless,TX 76040. 4.3. MOSO44A10103—L 1 Rolling Hills.Located at 2500 SE Loop 820,Fort Worth,TX 76140. 4.4. MOSO44A10104—L1 North Beach.Located at 4705 Ray White Road,Fort Worth,TX 76248. 4.5. MOSO44A10105—L1 Eagle Mountain.Located at 6869 Bowman Roberts Rd,Fort Worth,TX 76176. 4.6. MOSO44A10106—L1 Westland 6.Located at 10201 Chapin Road,Aledo,TX 76008. 4.7. MOSO44A10203—L2 Rolling Hills.Located at 2500 SE Loop 820,Fort Worth,TX 76140. 4.8. MOSO44A1D2---BOLT STREET MOS.Located at 3000 W.Bolt,Fort Worth,TX 76110. 4.9. MOS044A1D3 ALT PSAP MOS.Located at 1000 Throckmorton St,Fort Worth,TX 76102. 3.9 ONSITE INFRASTRUCTURE RESPONSE AND DISPATCH SERVICE (CONNCT) (NCTCOG OVERLA 1)) Motorola will provide Dispatch Service and OnSite Infrastructure Response services to Customer Systems.These services are applicable only for ASTROO 25 System. The terms of this Statement of Work(SOW)are an integral part of the Motorola Service Terms and Conditions or other applicable Agreement(s)with the Customer to which this SOW is appended and made a part thereof by this reference. 1.0 Description of Services Dispatch Service is a service designed to initiate an appropriate response per the customer profile. When dispatched,the Servicer will respond at the Customer location based on predefined Severity Levels set forth in the Severity Definitions Table and Response times set forth in the On-Site Response Time Table in order to Restore the System. . Motorola will provide Case management as set forth herein.The SSC maintains contact with the on- site Servicer until System Restoral occurs and Case is closed.The SSC will continuously track and manage Case activity from open to close through an automated Case tracking process. January 29,2014 City of Fort Worth,Texas Use or disclosure of this proposal is subject P25 System Maintenance to the restrictions on the cover page. 3-36 Statements of Work Motorola Solutions Confidential Restricted 2.0 Motorola Responsibilities: 2.1. Continuously receive data from Customer.initiated service requests. 2.2. Create a Case, as necessary. Gather information to perform the following: 2.2.1. Characterize the issue. 2.2.2. Determine a plan of action. 2.2.3. Assign and track the Case to resolution. 2.3. Dispatch a Servicer, as required, by Motorola standard procedures and provide necessary Case information collected in section 2.7. 2.4. Ensure the required personnel have access to Customer information as needed. 2.5. Servicer will perform the following on-site: 2.5.1. Run diagnostics on the Infrastructure or FRU. 2.5.2. Replace defective Infrastructure or FRU, as applicable. Customer, Servicer or Motorola may provide Infrastructure or FRU. 2.5.3. Provide materials,tools, documentation, physical planning manuals, diagnostic/test equipment and any other requirements necessary to perform the Maintenance service. 2.5.4. If a third party Vendor is needed to restore the System,the Servicer may accompany that Vendor onto the Customer's premises. 2.6. Verify with Customer that Restoration is complete or System is functional, if required by Customer's repair Verification preference described in the Customer Support Plan required by section 3.5. If Verification by Customer cannot be completed within 20 minutes of Restoration, the Case will be closed and the Servicer will be released. 2.7. Escalate the Case to the appropriate party upon expiration of a Response time. 2.8. Close the Case upon receiving notification from Customer or Servicer, indicating the Case is resolved. 2.9. Notify Customer of Case Status, as described in the Customer Support Plan required by section 3.5 at the following Case levels: 2.9.1. Open and closed; or 2.9.2. Open, assigned to the Servicer, arrival of the Servicer on site, deferred or delayed, closed. 2.10. Respond in accordance to predefined Response times upon receipt from Customer of Customer managed passwords required for proper access to the Customer's System. 2.11. Apply additional support charges above and beyond the contracted service agreements that may apply if it is determined that System faults were caused by the Customer making changes to critical System parameters. City of Fort Worth,Texas January 29,2014 P25 System Maintenance Use or disclosure of this proposal is subject to the restrictions on the cover page. © Motorola Solutions Confidential Restricted Statements of Work 3-37 3.0 Customer Responsibilities: 3.1. Provide Motorola with predefined Customer information and preferences prior to Start Date necessary to complete Customer Support Plan.,including,but not limited to: 3.1.1.1. Case notification preferences and procedure. 3.1.1.2.Repair Verification Preference and procedure. 3.1.1.3.Database and escalation procedure forms. 3.1.1.4. Submit changes in any information supplied in the Customer Support Plan to the Account Services Manager. 3.2. Provide the following information when initiating a service request:z 3.2.1. Assigned System ID number. 3.2.2. Problem description and site location. 3.2.3. Other pertinent information requested by Motorola to open a Case. 3.3. Allow Servicers access to Equipment. 3.4. Supply Infrastructure or FRU,as applicable,in order for Motorola to Restore the System as set forth in paragraph 2.11.2 5. 3.5. Verify with the SSC that Restoration is complete or System is functional,if required by the Repair Verification Preference provided by Customer in accordance with section 3.5. 3.6. Provide all Customer managed passwords required to access the Customer's System to Motorola upon request or when opening a Case to request service support or enable Response to a technical issue. 3.7. Pay additional support charges above and beyond the contracted service agreements that may apply if it is determined that System faults were caused by the Customer making changes to critical System parameters. 3.8. Cooperate with Motorola and perform all acts that are reasonable or necessary to enable Motorola to provide the services described in this SOW. Severity Definitions Table Severity Level Problem Severity 1 - Response is provided continuously. Major System failure. 33% of System down. 33% of Site channels down. This level is meant to represent a major issue that results in an unusable system, sub-system, Product, or critical features from the Customer's perspective. No Work-around or immediate solution is available. January 29,2014 City of Fort Worth,Texas Use or disclosure of this proposal is subject P25 System Maintenance to the restrictions on the cover page. 3-38 Statements of Work Motorola Solutions Confidential Restricted Severity Level' Problem Severity 2 - Response during Standard Business Day. Significant System Impairment not to exceed 33%of system down. System problems presently being monitored. This level is meant to represent a moderate issue that limits a Customer's normal use of the system, sub-system, product, or major non-critical features from a Customer's perspective. Severity 3 - Response during Standard Business Day. Intermittent system issues. Information questions. Upgrades/preventative maintenance. This level is meant to represent a minor issue that does not preclude use of the system, sub-system, product, or critical features from a Customer's perspective. It may also represent a cosmetic issue, including documentation errors, general usage questions, recommendations for product enhancements or modifications, and scheduled events such as preventative maintenance or product/system upgrades. On-Site Response Time Table (Customer's Response Time Classification is designated in the Service Agreement). Response Severity Level Pre-mier Severity 1 Within 1 hour from receipt of Notification Continuously Severity 2 Within 4 hours from receipt of Notification Standard Business Day Severity 3 Within 24 hours from receipt of Notification Standard Business Day • Please note these are Standard Commitment times. The commitment times should be based on the Customers Support Plan. • Provide update before the specific contractual commitments come due. *Note:,Provide;update to System Support Center before Deferral time comes.due. 3.10 NETWORK MONITORING, ONSITE INFRASTRUCTURE RESPONSE AND DISPATCH SERVICE (NPSPAQ Motorola will provide Network Monitoring,Dispatch Service and OnSite Infrastructure Response services to Customer Systems.These services are applicable only for the following system types SmartZone®/OmniLink®v2.0.3 and higher, SMARTNETO Systems. The terms of this Statement of Work(SOW)are an integral part of the Motorola Service Terms and Conditions or other applicable Agreement(s)with the Customer to which this SOW is appended and made a part thereof by this reference. City of Fort Worth,Texas January 29,2014 P25 System Maintenance Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Statements of Work 3-39 1.0 Description of Services Network Monitoring is a service designed to electronically monitor Elements of a Communication System for Events.When the Motorola System Support Center(SSC)detects an Event,trained technologists acknowledge and initiate an appropriate response per the customer profile. When dispatched,the Servicer will respond at the Customer location based on predefined Severity Levels set forth in the Severity Definitions Table and Response times set forth in the On-Site Response Time Table in order to Restore the System. Motorola will provide Case management as set forth herein.The SSC maintains contact with the on- site Servicer until System Restoral occurs and Case is closed.The SSC will continuously track and manage Case activity from open to close through an automated Case tracking process. 2.0 Motorola Responsibilities: 2.1. Provide dedicated Connectivity necessary for monitoring. 2.2. Verify Connectivity and Event monitoring prior to System Acceptance or Start Date. 2.3. Continuously receive data from Customer monitored System and Customer initiated service requests. 2.4. Create a Case,as necessary. Gather information to perform the following: 2.4.1. Characterize the issue. 2.4.2. Determine a plan of action. 2.4.3. Assign and track the Case to resolution. 2.5. Dispatch a Servicer,as required,by Motorola standard procedures and provide necessary Case information collected in section 2.7. 2.6. Ensure the required personnel have access to Customer information as needed. 2.7. Servicer will perform the following on-site: 2.7.1. Run diagnostics on the Infrastructure or FRU. 2.7.2. Replace defective Infrastructure or FRU,as applicable.Customer, Servicer or Motorola may provide Infrastructure or FRU. 2.7.3. Provide materials,tools,documentation,physical planning manuals,diagnostic/test equipment and any other requirements necessary to perform the Maintenance service. 2.7.4. If a third party Vendor is needed to restore the System,the Servicer may accompany that Vendor onto the Customer's premises. 2.8. Verify with Customer that Restoration is complete or System is functional,if required by Customer's repair Verification preference described in the Customer Support Plan required by section 3.5.If Verification by Customer cannot be completed within 20 minutes of Restoration, the Case will be closed and the Servicer will be released. 2.9. Escalate the Case to the appropriate party upon expiration of a Response time. 2.10. Close the Case upon receiving notification from Customer or Servicer,indicating the Case is resolved. January 29,2014 City of Fort Worth,Texas Use or disclosure of this proposal is subject P25 System Maintenance to the restrictions on the cover page. 3-40 Statements of Work Motorola Solutions Confidential Restricted 2.11. Notify Customer of Case Status, as described in the Customer Support Plan required by section 3.5 at the following Case levels: 2.11.1. Open and closed; or 2.11.2. Open, assigned to the Servicer, arrival of the Servicer on site, deferred or delayed, closed. 2.12. Respond in accordance to predefined Response times upon receipt from Customer. 2.13. Apply additional support charges above and beyond the contracted service agreements that may apply if it is determined that System faults were caused by the Customer making changes to critical System parameters. 3.0 Customer Responsibilities: 3.1. Allow Motorola Continuous remote access to obtain System performance data. 3.2. Allow Motorola to access System if firewall has been installed; provide permanent/dedicated access for SNMP traps (outbound) and ZDS polling(inbound). Also provide continuous utility service to any Motorola equipment installed or utilized at Customer's premises to support delivery of the Service. 3.3. Provide Motorola with predefined Customer information and preferences prior to Start Date necessary to complete Customer Support Plan., including, but not limited to: 3.3.1.1. Case notification preferences and procedure. 3.3.1.2. Repair Verification Preference and procedure. 3.3.1.3. Database and escalation procedure forms. 3.3.1.4. Submit changes in any information supplied in the Customer Support Plan to the Account Services Manager. 3.4. Provide the following information when initiating a service request: 3.4.1. Assigned System ID number. 3.4.2. Problem description and site location. 3.4.3. Other pertinent information requested by Motorola to open a Case. 3.5. Notify the SSC when Customer performs any activity that impacts the System. (Activity that impacts the System may include, but is not limited to, installing software or hardware upgrades, performing upgrades to the network, or taking down part of the system to perform maintenance.) ' 3.6. Allow Servicers access to Equipment(including any Connectivity or monitoring equipment). 3.7. Supply Infrastructure or FRU, as applicable, in order for Motorola to Restore the System as set forth in paragraph 2.11.2.s 3.8. Maintain and store in an easy accessible location any and all Software needed to restore the System.2 3.9. Maintain and store in an easily accessible location proper System backups.' City of Fort Worth,Texas January 29,2014 P25 System Maintenance Use or disclosure of this proposal is subject to the restrictions on the cover page. ® Motorola Solutions Confidential Restricted Statements of Work 3-41 3.10. Verify with the SSC that Restoration is complete or System is functional,if required by the Repair Verification Preference provided by Customer in accordance with section 3.5. 3.11. Provide all Customer managed passwords required to access the Customer's System to Motorola upon request or when opening a Case to request service support or enable Response to a technical issue. 3.12. Pay additional support charges above and beyond the contracted service agreements that may apply if it is determined that System faults were caused by the Customer making changes to critical System parameters. 3.13. Cooperate with Motorola and perform all acts that are reasonable or necessary to enable Motorola to provide the services described in this SOW. Severity Definitions Table Problem Severity Level Severity 1 - Response is provided continuously. Major System failure. 33% of System down. 33%of Site channels down. This level is meant to represent a major issue that results in an unusable system, sub-system, Product, or critical features from the Customer's perspective. No Work-around or immediate solution is available. Severity 2 - Response during Standard Business Day. Significant System Impairment not to exceed 33%of system down. System problems presently being monitored. This level is meant to represent a moderate issue that limits a Customer's normal use of the system, sub-system, product, or major non-critical features from a Customer's perspective. Severity 3 - Response during Standard Business Day. Intermittent system issues. Information questions. Upgrades/preventative maintenance. This level is meant to represent a minor issue that does not preclude use of the system, sub-system, product, or critical features from a Customer's perspective. It may also represent a cosmetic issue, including documentation errors, general usage questions, recommendations for product enhancements or modifications, and scheduled events such as preventative maintenance or product/system upgrades. On-Site Response Time Table (Customer's Response Time Classification is designated in the Service Agreement). Severity Level Premier p. Severity 1 Within 2 hours from receipt of Notification Continuously Severity 2 Within 4 hours from receipt of Notification Standard Business Day Severity 3 Within 24 hours from receipt of Notification Standard Business Day January 29,2014 City of Fort Worth,Texas Use or disclosure of this proposal is subject P25 System Maintenance to the restrictions on the cover page. 3-42 Statements of Work Motorola Solutions Confidential Restricted Monitored Elements Table System Type lEquipment SmartZone 4.1 Zone Controllers; Database Server; Digital Interface Unit(DIU); Central Electronic Bank (CEB) Interface;AEB. FullVision Server; Air Traffic Router; System Statistics Server(Multi-Zone); Zone Statistical Server; User Configuration Server; NOVA 2000 (Interconnect); Remote RF Sites(Site Controllers Including Simulcast, Stations). MOSCAD Overlay(Stations-Non Trunked, Comparator, TenSr Channel Banks, Environmental Alarms, Microwave). SMARTNET Monitored by MOSCAD SiteSentry Site Controllers; Stations; Environmental Alarms; Channel Banks. Site Sentry is a canceled product. No new customers. City of Fort Worth,Texas January 29,2014 P25 System Maintenance Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Statements of Work 3-43 O W m h (D O m N Lr) .f m m O O O 0l N N N 00 1 00 lD N m N cr m N N O m a N C Lr) -i m w c-+ Ln m m in try m c-+ —1 r-+ o -1 t tn• Lr) v)- m 4j� to L O O � 5 X 00 w = E 0) -a Lu E `^ L o p t V) CL Ca. zi f6 + 7E L +� p c n1 �, E 2 3 c Q- E ° v p v O n L tia CU L .v In -p 7 O `� o o L L C In a- � o a) a n3 p In v c f6 — L1 to C* C U cu ca E ra Q) � C Ln 0 m > � U v U Ln Q) .LD In p_ Y m Q) m Q to O p v v a C v -p E v v 7 In in L Q Q) vi •� Q r6 'n C: v v O U .� c i m N m Ln 'p I— Ln 3 a) Ln U w L Ln a) � N U O a) J p U L In C +' +' m Ln � E _� c � v . Q) O O U p i a U a, E c Ln a) 'rII a) O U m 1 U 'n X cn E n m w 4 0 v v E Q ° o -0 Ln N .O � Lu L •L C VI tz U (B Ln Ln M O = -0 -0 +� L O z M Z3 L n Ln co w c N 4- Y C C C v v � E E C L m C Q Q 0) a) Q � 0 N a) a) _C 4J U U M U a D Q CO Q 0. c-i N m d' In lD M&C Review Pagel of 3 Official site of the City of Fort Worth,Texas CITY COUNCIL AGENDA FOrn COUNCIL ACTION: Approved on 6/14/2011 - 19735-06-2011 DATE: 6/14/2011 REFERENCE NO.: G-17303 LOG NAME: 13TAX NOTES 11 CODE: G TYPE: NON-CONSENT PUBLIC NO HEARING: SUBJECT: Approve One-Time Exception to the Financial Management Policy Statements to Allow the Use of Debt Structures Involving Balloon Payments for the Sole Purpose of Financing the Upgrade to the City's Public Safety and Public Works Radio Communications System Via Tax Notes, Adopt Ordinance Authorizing Issuance of Tax Notes in the Principal Amount of $43,050,000.00, Approving the Sale of the Notes to JP Morgan Chase, Providing for the Levy, Assessment and Collection of a Tax Sufficient to Pay the Interest on Said Notes, Create a Sinking Fund for the Payment of the Principal Thereof and Ordaining Other Matters Related Thereto, Authorize Execution of a System Purchase Agreement in the Amount Not to Exceed $39,345,641.55 with Motorola Solutions, Inc., for Equipment and Professional Services Using a Houston-Galveston Area Contract, and Authorize Execution of Amendment No. 2 to City Secretary Contract No. 40264 with Buford Goff&Associates to Provide Engineering and Quality Assurance Services in the Amount Not to Exceed $2,900,000.00 RECOMMENDATION: It is recommended that the City Council 1. Approve a one-time exception to the Financial Management Policy Statements to allow the use of debt structures involving balloon payments for the sole purpose of financing the upgrade to the City's Public Safety and Public Works radio communications system via Tax Notes; 2. Adopt the attached ordinance authorizing the issuance of Tax Notes in the principal amount of $43,050,000.00, approving the sale of the notes to JP Morgan Chase; providing for the levy, assessment and collection of a tax sufficient to pay the interest on said notes and to create a sinking fund for the payment of the principal thereof and ordaining other matters related thereto; 3. Authorize execution of a system purchase agreement in the amount not to exceed $39,345,641.55 with Motorola Solutions, Inc., for equipment and professional services using Houston-Galveston Area Contract number RA01-08; and 4.Authorize execution of Amendment No. 2 to City Secretary Contract No. 40264 with Buford Goff& Associates to provide engineering and quality assurance services in the amount not to exceed $2,900,000.00. DISCUSSION: If approved, this M&C will approve a one-time exception to the Financial Management Policy Statements (FMPS) regarding debt structures with balloon payments, authorize the issuance and sale of Tax Notes to JP Morgan Chase in order to fund the project to upgrade the City's public safety and public works radio communications system instead of using the lease-purchase agreement previously approved, and authorize the execution of the related purchase and services agreements. The FMPS, adopted by the City Council on December 14, 2010, prohibits balloon debt repayment schedules which consist of low annual payments and one large payment of the balance due at the end of the term. However, due to a unique combination of circumstances, including rare market conditions, financing restrictions, and the urgency of the project to ensure continued maximum public safety, staff is seeking a one-time exception to the policy for the sole purpose of funding this long-term project via Tax Notes which have a maximum life of seven years. The principal pay-down schedule would mirror a http://apps.cfwnet.org/council_packet/mc—review.asp?ID=I 5442&councildate=6/14/2011 11/20/2014 74&C Review Page 3 of 3 date via M&C, to offset a portion of the total cost and provide a funding source for the Fiscal Year 2012 debt service payment. Additionally, it is anticipated that the City Manger's Proposed Budget will include General Fund debt service transfers beginning in Fiscal Year 2013. PRICE ANALYSIS -The HGAC contract offers fixed discounts ranging from five percent to 25 percent, which remain unchanged from the previous purchase Agreement approved by City Council on March 18, 2008, M&C P-10750. Staff reviewed the pricing and determined it to be fair and reasonable. COOPERATIVE PURCHASE - State law provides that a local government purchasing an item under a cooperative purchasing Agreement satisfies any state law requiring that the local government seek competitive bids for purchase of the item. The Houston-Galveston Area Council contract was competitively bid to increase and simplify the purchasing power of government entities. M/WBE - Buford Goff and Associates, Inc., agrees to maintain its initial M/WBE commitment of five percent that it made on the original agreement and extend and maintain that same M/WBE commitment of five percent to this Amendment No. 2. Therefore Buford Goff and Associates, Inc., remains in compliance with the City's M/WBE Ordinance and attests to its commitment by its signature on the Acceptance of Previous M/WBE Commitment form executed by an authorized representative of its company. A waiver of the goal for M/WBE subcontracting requirements for Motorola Solutions, Inc., was approved by the M/WBE Office because the purchase of goods or services is from sources where subcontracting or supplier opportunities are negligible. FISCAL INFORMATION/CERTIFICATION: The Financial Management Services Director certifies that funds will be available upon completion of the sale, closing and delivery of approximately $43,050,000.00 City of Fort Worth, Texas, Tax Notes, Series 2011. The Financial Management Services Director also certifies that funds will be available to make the debt service payments on these obligations, and funds will be available in the General Fund, as appropriated, to satisfy the City's obligations. TO Fund/Account/Centers FROM Fund/Account/Centers Submitted for Cily Manager's Office by: Karen Montgomery (6222) Originating Department Head: Lena Ellis (8517) Additional Information Contact: James Mauldin (2438) ATTACHMENTS Dote ord draft 060611.doc http://apps.cfwnet.org/council_packet/mc_review.asp?ID=15442&councildate=6/14/2011 11/20/2014