HomeMy WebLinkAboutContract 41124 SPEEDPAY NIASTER SERVICES AGREEMENT CITY
�KCRETA 1
CONVENIENCE FEE CONTRACT RAC+T NO•
This Agreement is between Speedpay, Inc. ("SPI"), a wholly-owned subsidiary of The Western Union Company, 199 Water Street,New
York,New York 10038 and Client.
1. Legal Name of Client: Contact(person signing contract):
City of Fort Worth Municipal Court Deidra Emerson
DBA: Title:
Municipal Court Director
2. Street Address: Floor/Suite:
1000 Throckmorton
Cit : State: Zi Code:
Fort Worth TX 76102
Telephone: Fax:
By signing this Agreement, Client certifies that the information herein is complete and accurate, and agrees to the Terms and Conditions attached hereto.
This Agreement is not binding on SPI until signed by SPI ("Effective Date")and the service application set forth in Schedule B is approved by SPI.
CITY OF FORT WORTH MUNICIPAL COURT SPEEDPAY, INC.
By: By:
(signature)required) ` gnature required)
Name: Charles W. Daniels Name:
(print name) (print name)
Title: Assistant City Manager Title:
Date: l O. /$. /O Date:
APPROVE As TO
AM
E ALITY:
AS81 ANT ffY A ID R N E Y
bqqtl
Attested by:
�� oocaac� p �� rOFFI7CIALRECORD'o 1AR
YIviarty fiend Aty Secre � TX
0000oaQ000
City offort Worth CF-MI 9 14 10.doc
SPEEDPAY MASTER SERVICES AGREEMENT TERMS AND CONDITIONS
CONVENIENCE FEE
1. Service.SPI will provide the Western Union Speedpay payment service to
Client (the "Service" or "Services") as described in Schedule A. The 8. Limitation of Liability.Under no circumstances will SPI and its affiliates
parties shall perform and comply with their respective responsibilities set or any of its directors, officers, employees, agents or subcontractors be
forth in Schedule A. liable under any theory of tort, contract, strict liability or other legal or
equitable theory for lost profits,indirect,incidental,special,consequential,
2. Intentionally Deleted exemplary, incidental, or punitive damages, each of which is hereby
excluded by agreement of the parties regardless of whether such damages
were foreseeable or whether SPI or any entity has been advised of the
3. Intellectual Property. SPI is granted the nonexclusive right to use the possibility of such damages.Notwithstanding anything in this Agreement
Client's trademarked "Molly the Cow" logo for the limited purpose of to the contrary,SPI's cumulative liability,including for claims,expenses,
advertising and promoting the Services, subject in each case to (i) the damages or indemnity obligations arising out of this Agreement,shall not
terms and conditions of this Agreement and Schedule C and(ii)the prior exceed (a) except as provided in clause (b) below, the lesser of the
written approval of the Client. Client's direct actual damages or the most recent six (6) months' fees
received by SPI, or (b) in the case of a claim involving a customer of
Client is granted the nonexclusive right to use SPI's intellectual property Client, a refund of the service fee paid in connection with the affected
for the limited purpose of advertising and promoting the Services,subject transaction.
in each case to(i)the terms and conditions of this Agreement and(ii)the
prior written approval of SPI. 9. Confidential Information. Each party agrees to treat as confidential all
information received from the other party regarding the Service. Neither
Each party agrees that use of the other party's intellectual property shall party shall disclose such information except to perform its obligations
not confer any proprietary right thereto in any manner, and each party under this Agreement or as required by law, and in the event such
agrees to cease all use of the other party's intellectual property disclosure is required by law, the disclosing party shall give tine other
immediately upon termination of this Agreement. party prior notice of such disclosure,except that a party need not provide
such notice where such party is prohibited by applicable law from
Neither party assumes any responsibility or liability with respect to the providing such notice.
content of any material published by the other party. Each party shall be
solely responsible for all such content. 10. Term and Termination.The term of this Agreement shall be for a period
of two years from the Effective Date and continuing until terminated as
4. Payments and BillinEs. For the Service, SPI will charge Client's hereinafter provided. Either parry may terminate this Agreement (i) for
Customers a fee ("Convenience Fee") as set forth in Schedule A. SPI material breach if such breach is not cured upon thirty(30)days notice,or
reserves the right to increase such fees upon thirty(30)days prior written (ii) for convenience upon ninety (90) days notice. Notwithstanding any
notice at any time. other provision of this Agreement to the contrary SPI may immediately
terminate this Agreement in the event that SPI determines, in its sole
5. Disclaimer. SPI MAKES NO WARRANTY, EXPRESS OR IMPLIED, discretion,that compliance with this Agreement would cause SPI or any
WITH RESPECT TO THE SERVICE, WHETHER OF of its affiliates to violate or potentially violate any local, state or federal
MERCHANTABILITY, OR OF FITNESS FOR ANY PARTICULAR law or regulation or any court order,or any compliance policy of SPI or
PURPOSE,OR OF ANY OTHER TYPE OR KIND WHATSOEVER. any of its affiliates. SPI may also terminate or suspend this agreement or
the Service without notice to Client if SPI determines that any information
provided by Client is false or misleading or that Client has breached or
6. Liability and Indemnification. defaulted under any term of this agreement.
A. To the extent allowed by law,Client agrees to indemnify SPI and its
agents, employees, officers, directors, affiliates, subsidiaries, 11. Force Majeure. Neither party will be liable for any failure or delay in its
successors and assigns from and against all third party claims except performance under this Agreement due to any cause beyond its reasonable
those resulting from SPI's negligence, intentional misconduct, or control,including but not limited to,acts of war or terrorism,acts of God,
breach of this Agreement. Nothing contained herein shall ever be acts of government, earthquakes, floods, embargoes, fires, natural
construed so as to require Client to create a sinking fund or to disasters, accidents, riots, sabotage, strikes, labor disputes or labor
assess,levy,and collect any tax to fund its obligations under this shortages, shortages of materials or supplies, failures of transportation,
paragraph. communication or digital transmission, Internet failures or delays and
B. SPI agrees to defend, indemnify and hold harmless Client and its third party mechanical or other equipment breakdowns.
agents, employees, officers, directors, affiliates, subsidiaries,
successors and assigns from and against all third party claims
resulting from SPI's negligence,intentional misconduct,or breach of 12. Governine Law. This Agreement shall be governed by and construed in
this Agreement. accordance with the laws of the State of Texas, without regard to the
conflicts of laws principles thereof.
7. Compliance with Laws. Client shall comply (and shall cause its
employees, agents, and subcontractors to comply) with all laws, orders, 13. Notices. All notices required to be given under this Agreement shall be in
rules and regulations applicable to Client's business and the payments to writing and shall be deemed given if sent and delivered by facsimile and
be made by Client's customers as contemplated hereby, including but not confirmed by overnight courier addressed to(i)the President and General
limited to: (a)the Fair Debt Collection Practices Act and any applicable Counsel for notice to SPI and(ii)the City Manager and City Attorney for
debt collection regulations or statutes set forth under state or local law,(b) Client or to such other address or addresses as either party may from time to
the Electronic Fund Transfer Act and its implementing rules and time designate to the other by notice pursuant to this Section. Notice sent to
regulations of the Federal Reserve Board and Regulation E, and (c) SPI's General Counsel should be sent to: General Counsel, Speedpay, Inc.,
privacy laws,orders,rules and regulations. Client shall also comply(and 12500 E.Belford Ave.,Englewood,CO 80112 Fax:720-332-0515.
shall cause its employees,agents,and subcontractors to comply)with the
rules and regulations established by NACHA, any card association and 14. Assienment. Except as otherwise provided in this paragraph, neither
any Network Rules, including those with respect to the use of On-line party may assign or otherwise transfer its rights and obligations under this
PIN-less Debit. Provided Client shall comply with the foregoing, SPI Agreement without the prior written consent of the other party. Either
represents that its Services shall comply with all laws, orders rules and party may assign or otherwise transfer its rights and obligations to an
regulations applicable to SPI's payment processing business. Client affiliate without written consent, provided that the ass igning/transferring
represents and warrants that all information disclosed to SPI in connection party gives the other party at least thirty(30)days'advance written notice
with this Agreement for Services, is true, accurate and complete. This of the proposed assignment/transfer; if the other party is unable or
representation and warranty shall be deemed an ongoing representation unwilling to do business with the affiliate,the other party may terminate
and warranty from Client.
City of Fort Worth CF-MI 9 14 10.doc
this' Agreement with thirty (30) days' written notice to the
assigning/transferring party.
15. Insurance. SPI shall at all times maintain Technology Liability Errors
and Omissions insurance coverage and provides minimum liability
coverage of Five Million Dollars ($5,000,000.00) per claim and Five
Million Dollars ($5,000,000.00) aggregate. Coverage shall address
technology-related liability exposure including,but not be limited to,the
following: (i) failure to prevent unauthorized access; (ii) unauthorized
disclosure of information;(iii)implantation of malicious code or computer
virus; and (iv) fraud and dishonest or intentional acts with final
adjudication language. Coverage shall be written on a claims-made basis
and maintained for the duration of the contractual agreement and for five
(5) years following completion of services provided. Technology
coverage may be provided through an endorsement to a Commercial
General Liability (CGL) policy, or through maintenance of a separate
policy specific to Technology E&O;either form of coverage is acceptable
if all other requirements are met. An annual certificate of insurance shall
be submitted to Client to evidence coverage.
16. Other. This is the entire Agreement between the parties, including any
attached addenda and the Service Application,with respect to its subject
matter, and any previous or contemporaneous understanding is merged
herein. This Agreement may not be amended or modified except in a
writing that is signed by both parties.Email exchanges between the parties
do not constitute an amendment to the Agreement.Captions are included
for convenience only and have no substantive significance.
17. Survival. The provisions of Sections 2,3,4, 5, 7, 8, 11 and 16 of this
Agreement shall survive termination or expiration of this Agreement
OFFICIAL RECORD
CITY SECRETARY
FT. WORTH, TX
City of Fort Worth CF-MI 9 14 10.doc
Schedule A
CONVENIENCE FEE SERVICE
1. Service Description.SPI will host the Service on its server.
A. Payment Acceptance:Client may receive customer payments("Customer Payments")in U.S.funds(no foreign exchange provided)via the Service through:
® Customers'credit/debit cards("Speedpay Credit Card Payment").Credit cards accepted are Visa and MasterCard.
® Debits to Customers' bank accounts through transfers using Customer's on-line debit cards without personal identification number entry or verification
("On-line PIN-less Debit"). The parties acknowledge that the use and availability of On-line PIN-less Debit is subject to the rules and regulations of
applicable debit card networks(as in effect from time to time,the"Network Rules"),including,but not limited to,daily transaction limits.
❑ Debits to Customers'bank accounts through an automated clearing house("ACH")electronic transfer(a"Speedpay ACH"). SPI will create and submit
file to the Originating Depository Financial Institution("ODFI")for processing,prepare and send confirmation letters and will be responsible for ODFI
fees.
B. Payment Entry: Client may receive Customer Payments for processing into a U.S.account using the Service through:
® an Internet-based system operated by SPI and accessed directly by Customers via a website hosted and operated by SPI(the"Speedpay Website"). The
Speedpay Website pages relating to Client shall be developed and displayed in accordance with the mutual agreement of the parties.
❑ an Internet-based system operated by SPI and accessed by Client employees on behalf of Customers via a secure website (the "Speedpay Extranet
Service")for the purpose of inputting Customer Payment information when such Customer requests that a Customer Payment be made.
® an interactive voice response("IVR")system operated by SPI and accessible by Customers(the"Speedpay IVR Service").
2. SPI Responsibilities.
A. Resources.SPI will provide,as applicable,the materials and services("Resources")necessary to process Customer Payments through the Service,except for the
minimum requirements set forth in paragraph 3A of this Schedule which are Client's responsibility. SPI shall use commercially reasonable efforts to ensure that
the Resources will accurately and correctly perform the functions required to make Customer Payments using the Service.
B. IVR. For the Speedpay IVR Service,SPI will(i)make available a toll free(800 or similar)telephone number to access the Speedpay IVR Service,(ii)provide
IVR equipment and software,as necessary to allow Customers to input their account number,payment amount and credit card or checking account information
through the Speedpay IVR Service;and(iii)maintain the IVR unit.
C. Transit numbers. SPI shall maintain an updated national database of all ABA/Transit numbers for banks and bank verification throughout the country as
necessary to provide the Service.
D. Card Association Charges. SPI shall submit all Speedpay Credit Card Payments and On-line PIN-less Debit payments to third party credit card networks and
debit card networks. SPI shall be responsible for paying all merchant processing costs and fees associated with Speedpay Credit Card Payments and On-line
PIN-less Debit payments.
E. Downtime.SPI reserves the period from 12:01 AM through 6:01 AM EST on Sundays for maintenance,repairs,inspections,modifications and improvements to
the Service,during which period the Service may not be available.Downtime is subject to change.
3. Client Responsibilities.
A. Hardware and Software Requirements. Client's browser must be Internet Explorer 5.5,Service Pack 2 and above OR Netscape 4.7.2 or above. Microsoft VM
(Virtual Machine) for Java must be installed if using Internet Explorer (VM usually downloads automatically when IE is downloaded). SPI will not be
responsible if Client's systems do not meet these requirements.
B. System Access/Posting Charges. All charges with respect to accessing or posting to Client's servicing system are Client's sole responsibility. Client is also
responsible for all credits,ACH returns,On-line PIN-less Debit disputes,credit card chargebacks and the accuracy and authenticity of all data provided to SPI.
C. Intentionally Deleted.
D. No monetary preference. Client will not in any way,directly or indirectly,provide any preference,whether monetary or otherwise,between Customer payments
by credit card,check or any other form of non-credit card payment originated in similar manner for these Services.
E. Customer Relationship:Credits. Client is responsible for all relationships with all Customers,including without limitation,delivery of all communications and
disclosures to Customers,unless specifically provided by SPI as indicated herein. Client shall respond to and resolve Customer inquiries and complaints. Client
shall maintain complete and accurate records of inquires and complaints from Customers arising out of the Service, including the manner of disposition or
resolution thereof,and shall promptly notify SPI in writing of such complaints and provide SPI with any information reasonably requested by SPI related to the
disposition or resolution of such complaints.
F. Password Protection. SPI may provide Client user name(s)and/or password(s)in order for Client's employees to access and use the Speedpay Extranet Service.
Client is solely responsible for maintaining the confidentiality of all such user names and passwords,and is fully responsible for all activities that occur under
Client's user names and passwords. Client may not disclose such user name(s)or passwords to any third party. Client agrees to immediately notify SPI of any
unauthorized use of Client's user names or passwords or any other breach of security. SPI is not responsible for any loss to Client that arises from such use or
action or from Client's failure to comply with these provisions.
G. Intentionally Deleted.
H. Promotion of the Service. Client is responsible for promoting the Service to their Customers within 90 days of the date the Service is live. Client agrees to
promote the Service at least twice yearly by either:including the Speedpay IVR phone number and/or website address on Customer billing statements collection
notices,and/or payment envelopes,including a Speedpay bill stuffer with Customer bills, placing promotional signage in service centers, or advertising the
Service through other means Client deems reasonable upon the approval of SPI.
I. Miscellaneous. Client represents and warrants that all sums owed by Customers must be bona fide,just and lawfully due and owing. Client has all necessary
licenses and authorities to conduct its business and lawfully collect the sums from the Customers.
4. A. Merchant Processor&ODFI Election.For Speedpay Credit Card Payments,the parties agree that that the Client will use its own merchant processor.For
On-line PIN-less Debit payments,SPI will use its own relationship with debit processing networks to debit Customer's accounts for On-line PIN-less Debit payments.
On-line PIN-less Debit payment funds will be held temporarily in SPI,and where applicable(as determined from time to time by SPI in its sole discretion)Western Union
Financial Services,Inc.accounts,and then swept into the Client's designated bank account.
B. Process. SPI shall provide to Client a posting file and a separate reversal file each business day for all payments entered and scheduled for processing since
the last processing cycle(usually the same time the prior business day).
1. The"Posting File"contains information on that processing day's principal payment amounts and typically includes: (i) information on the Customer
receiving credit for the payment, (ii)the credit account number(the Client's account number); (iii)payment amount; (iv) effective date, and (v) any
additional information required to post the payment to the Client's accounts receivable system.
2. The "Reversal File"contains information on that day's principal payment amounts that have been returned for any reason,including NSF(insufficient
funds),charge back,account closed,etc,and includes information on the Customer who originally received credit for the payment,including:(i)the credit
City of Fort Worth CF-MI 9 14 10.doc
account number(Client's account number);(ii)amount;(iii)effective date,and(iv)any additional information required to reverse the payment from the
Client's accounts receivable system.
The transactions in both of these files can either be:
® Segregated into multiple files based on"Payment T}pe"(Credit Card,ACH,Debit Cards);or
® Annotated to indicate the type of payment.
SPI will submit payments included in the Posting File to the merchant,or credit/debit processing network(as applicable)to request the debit of the Customer's
account in the amount of the principal amount plus any applicable Convenience Fee.The total dollar value of these charges/debits is referred to as the"Payment Total"
for the particular transaction type(i.e., payment total for credit cards). The"Payment Total"amount less the aggregate dollar amount of any Convenience Fees will be
the"Client Total".
C. Settlement to Client/Payment of Convenience Fees.
1.On-line PIN-less Debit: SPI shall credit the"Client Total"using an ACH credit to the account designated by the Client for On-line PIN-less Debit payments.
This amount will equal the sum of the principal payment amounts included in the Posting file for the same processing day minus all disputed/return items identified since
the last processing cycle.
2. Sueedpay Credit Card Payments. The Payment Total shall be deposited into SPI's designated account by the Client's merchant processor and the Client's
merchant processor shall debit SPI's account for any chargebacks of the Payment Total. SPI shall credit the Client Total using an ACH credit to the account designated
by the Client equal to the sum of the principal payment amounts included in the Posting file for the same processing day minus all chargebacks items identified since the
last processing cycle.
5. Customer Payments and Fees.In consideration of the Service,SPI will charge Customers a Convenience Fee for use of the Service,which fee will be determined by
SPI in its sole discretion and collected from the Customer.Customer will be advised of this fee and the specific dollar amount and be given the option of accepting or rejecting
this Convenience Fee and the attendant Service.Except as otherwise set forth herein,SPI will pay Client,on a monthly basis,the"Client Fees*",as set forth below and in
effect from time to time,for each successful SPI payment transaction("Transaction")initiated by a Customer.A successful Transaction is defined as any Transaction that
is processed or settled and not subsequently returned and reversed.Client Fees are in compensation for services performed by Client such as referrals and promotion of the
product, administrative services such as operation of the customer service call centers, staffing, provision of systems, hardware, phone lines, and the Client Site, as
applicable, associated with making the Service available to Client's Customers. No fee will be assessed to the Client for this Service unless Client opts to waive the
Convenience Fee paid by the Customer to SPI. In such case,Client shall pay SPI directly for the Convenience Fee less any Client Fee("Net Fee"). When Client waives
the Convenience Fee,SPI shall not be responsible for paying the Client Fee to Client for the waived Transactions. SPI shall determine the number of Transactions that
have been waived by Client during each calendar month and shall deduct such amount from the monthly Client Fees paid to Client. The initial fees areas follows:
Convenience Fee: $5.95
Client Fee: $1.00
Net Fee: $4.95
6. Other. In accordance with its anti-money laundering,anti-fraud,and other compliance policies and practices,SPI may impose reasonable limitations and controls on a
person's ability to utilize the Service. Such limitations may include but are not limited to payment velocity controls, as well as, where good cause exists, rejecting
payments,or restricting particular individuals from using the Service. SPI shall periodically advise Client of all applicable restrictions and controls.
OFFICIAL RECORD
CITY SECRETARY
FT. WORTH,RE]
X
City of Fort Worth CF-MI 9 14 10.doc
Schedule B
Speedpay Service Application
Speedpay,Inc.is seeking answers to the following questions to satisfy its responsibilities under Sarbanes Oxley,The Patriot Act,Anti-Money Laundering laws,and
other Federal and State regulations.
Legal Name of Business City of Fort Worth
Trade Name
Doing Business as(DBA)
Principal Business Street 1000 Throckmorton City Fort Worth State TX Zip 76102
Address
Mailing Address City State Zip
Tax
Telephone (817)392-6711 Fax 817-392-6711 Identification
No _
Contact Name and Title of Deidra Emerson, Director E-mail Deidra.emerson(llfortworth
Business Contact address ov.or
Type of business Government Agency Website Address www.fortworthgov.org
Type of Entity Individual Partnership in the state of Limited Liability Company in the Corporation in the state of
Proprietorship state of
Date and Place Business / / Annual Transaction Volume 400K+Citations Issued
Started (Estimated)
Applicant Status-Please Check One
❑ Large Privately-Held Company (In business for at least 5 years ❑Bank or Credit Union(Jurisdiction of License )
and with a minimum of$100 Million per year gross annual income) ❑Publicly-Traded Company(Exchange Trading Symbol
❑Educational Institution(Accredited by ) ®Governmental Agency(Jurisdiction )
❑Not for profit Agency
UNLESS YOU ARE A GOVERNMENTAL AGENCY,THE FOLLOWING QUESTIONS MUST BE ANSWERED BY AN AUTHORIZED REPRESENTATIVE OF THE APPLICANT:
1.To the best of their knowledge, in the past 7 years,has the Applicant been convicted of any felony under state,federal or foreign law?
❑ No❑Yes—attach explanation
2.To the best of their knowledge, in the past 7 years,has the Applicant had a government-issued business license revoked for cause?
❑No ❑Yes—attach explanation
3. With respect to violation(s)of anti-money laundering laws, has the Applicant in the past 7 years,entered into a consent agreement, been
adjudicated in a government regulatory enforcement action, or is such an enforcement action currently pending against the Applicant?
❑ No ❑Yes—attach explanation including when, by which authority,the nature of the violation, and the final disposition of the action
4. Has the Applicant implemented an anti-money laundering(AML)compliance program?
❑ No ❑Yes—attach a copy of your FinCEN registration(if applicable)and provide the name of the Applicant's compliance officer
here
5. Does the Applicant accept,transmit,or pay out funds for gaming purposes or to pay gaming-related debt?
❑ No❑Yes—attach copy of gaming licenses
NOTE:IF YOU ARE A US PRIVATELY-HELD COMPANY THAT HAS BEEN IN BUSINESS FOR AT LEAST FiVE CONSECUTIVE YEARS WITH GROSS ANNUAL REVENUE IN
EXCESS OF AT LEAST$100 MILLION PER YEAR,AN AUTHORIZED REPRESENTATIVE OF THE APPLICANT MUST ATTEST TO THE LEGAL NAME,HOME ADDRESS,DOB,
SS#1,AND PERCENTAGE OF OWNERSHIP FOR EACH OWNER WITH AN INTEREST IN THE COMPANY OF 10%OR MORE.
This cei-tifcation must be attached to this fol-m and submitted With the application.
All statements contained in this application and other documentation submitted in support of this application are true and correct. Permission and authorization is
hereby granted to Western Union Financial Services,Inc.and its affiliates and representatives(collectively"WUFSI"),as well as to trade references,Dun&Bradstreet,
banks,consumer credit services,consumer reporting agencies and state,federal,or foreign government representatives,without regard to whether they are listed herein,
to verify,receive,exchange,and obtain business credit and other information(including without limitation criminal background checks),as part of this application in
connection with the ongoing Applicant evaluation process,review of activity and/or collection of any obligation arising from the business relationship,including any
related guaranties or any services offered by WUFSI.WUFSI also has the right to update applicant's information to comply with Know Your Customer guidelines and
other existing laws. The undersigned further agree that neither WUFSI nor anyone who has furnished WUFSI an information concerning Applicant shall be
responsible for any losses or damages Applicant may claim as resulting from said verification, receipt, exch ge, or obtaining usmes or other business
information. WUFSI reserves the right in its sole and absolute discretion to reject Applicant's application and such c" gla 1 t,p of any type or kind
H'�IP �t �E,� Ii�V
to WUFSI.
CITY SECRETARY
(AN AUTHORIZED REPRESENTATIVE MUST SIGN ON BEHALF OF THE APPLICANT)
-_FT. WORTH, TX
SIGNATURE _ -•/J/PRINTFd`�sW. Daniels DATE4r44 NAI dORI, lj� ID. lB. /b
�� $0000000 - ---- - —
ADDRESS j 1000Throckmorton 00 FoI� � STATE TX ZIP 76102
0
TELEPHONE (817)392-6711 Fq °
IT o Assistant City Manager
Attested by:
vo
00 0° id City of Fort Worth CF-MI 9 14 10.doc
Q
4>1
p°Qooa°o° /.1
Marty �
Schedule C
CLIENT LOGO
In accordance with Section 3 of the"Speedpay Master Services Agreement—Convenience Fee,"SPI has the nonexclusive right to use the following registered
trademark"Molly the Cow"logo owned by Client for the limited purpose of advertising and promoting the Services as described in Schedule A:
F , RTW H.
o ORT
Use of the logo is subject to(i)the prior written approval of the Client;and(ii)the following restrictions.
Physical Integrity of Image:
Any and all uses of the steer head portion of the logo shall be proximate to the words"Fort Worth."as displayed above. However, SPI may make
purely textual references to"City of Fort Worth"or"Fort Worth unaccompanied by the steer head graphic.
SPI shall not redraw,typeset,or otherwise electronically alter the logo in any way.
Any enlarging or reducing of the logo size must maintain the width-to-height proportions displayed above.
If SPI wishes to modify or change artwork in any manner after the Client has already given its written approval,SPI must obtain the Client's written
consent to the proposed modification or change.
Colors:
Color representation of the logo must be consistent with the image portrayed above. Consistently accurate color is achieved in print by using the
Panton®Matching System or PMS. The words"Fort Worth"must be printed in PMS 288 blue ink in Cheltenham font. The steer head must be
printed in PMS 725 brown ink. Printers must use these colors. If a printer is unable to use the PMS system,the printer must match the PMS colors
as closely as possible and receive Client approval prior to printing. No other color combination may be used in making multi-color
representations of the logo.
One-color printing of the logo is permitted on(i)single-color publications and(ii)multi-color publications that do not include the specified
logo colors.
The Client logo shall NEVER be presented in orange or against an orange background.
Statement of Use:
In displaying the logo,SPI shall always include the following statement: "City of Fort Worth logo used with permission."
In printed materials,the statement shall appear in close proximity to the logo itself and in any case on the same page as the logo.
Representations of the logo on the internet shall be accompanied by either(i)a floating text box that displays the statement when a cursor hovers
over the image of the logo or(ii)a notation appearing in close proximity to the logo itself and in any case of the same webpage as the logo.
Limitation:
SPI shall not sell,transfer,or give any original prints or reproductions of the logo for circulation,publication,or use by any third party in manner
inconsistent with the terms of Section 3 of the"Speedpay Master Services Agreement—Convenience Fee,"
SPI shall not use the logo in any manner that reflects unfavorably on the good name,goodwill,reputation,or image of the Client.
SPI shall not use the logo in any manner that would cause confusion in the public mind as to the permitted use for which SPI has been granted rights.
The Client's logo may not be incorporated into a common graphic or be associat s or marks,except as agreed in
writing by the Client.
OFFICIAL RECORD
CITY SECRETARY
FT. WORTH, TX
City o Fort Worth CF-MI 9 14 10.doc
Page 1 of 2
City of Fort Worth, Texas
Mayor and Council Communication
COUNCIL ACTION: Approved on 7/27/2010
DATE: Tuesday, July 27, 2010 REFERENCE NO.: **G-16994
LOG NAME: 38WU SPEEDPAY
SUBJECT:
Authorize No-Cost Agreement with Western Union for Implementation and Operation of Customizable
Speedpay Payment Option for Municipal Court Defendants Making Payments to the City, with City to
Receive a Per-Transaction Marketing Incentive
RECOMMENDATION:
It is recommended that the City Council authorize the City Manager to execute a no-cost agreement with
Western Union for creation and operation of Speedpay payment option that will allow Municipal Court
defendants to make payments to the City, with the City receiving a $1.00 per-transaction marketing
incentive, estimated to total $10,000.00 in Fiscal Year 2010.
DISCUSSION:
The Municipal Court Services Department has been exploring alternative payment options to allow
defendants to pay their fines and fees without having to come to a City office. The current case
management system does not offer an on-line payment interface, and the Department has enlisted private
vendors to provide additional payment alternatives.
The Department began using the Western Union Quick Collect (Quick Collect) payment option in
November 2008. Quick Collect is a no-cost solution for the Department to accept guaranteed payments
for civil parking and adjudicated criminal citations at select Western Union payment locations, over the
internet, and through the Western Union call center. The defendant using this service will pay a
convenience fee that is based on the dollar amount of the payment and that can be as high as $19.95 per
transaction. This solution requires City staff to manually input the payment information and/or cancellation
of active warrants in the CourtView Case Management System (CourtView) upon payment confirmation
through the Western Union payment terminal. Although this process does require staff time, this service
offers defendants a more convenient option to make payments and has the potential to reduce the volume
of walk-in and mail payments. The Quick Collect solution has proven to be beneficial for the Department
and defendants on warrant cases because guaranteed funds are required for an arrest warrant to be
cancelled.
However, the Quick Collect option does not provide the Department with the ability to accept payments for
non-adjudicated criminal cases because the system cannot be customized to include legal
admonishments that are required when accepting payment electronically. Western Union provides another
service called Speedpay that staff believes will address the shortcomings of Quick Collect. With Speedpay
the Department will be able to customize a webpage that will include the required legal admonishments to
allow for payment of non-adjudicated cases. Defendants will also be able to use this option for making a
payment on adjudicated and parking cases. The Speedpay service is also provided at no cost to the City
and offers defendants a flat-rate convenience fee of$6.95, a dollar of which will be paid by Western Union
to the City as a marketing incentive.
The Department will continue to offer the Quick Collect option because it allows funds to be guaranteed at
the point of payment so that warrants can be cancelled. The Speedpay process will take two-three days
to confirm payment because the processing system varies due to the customization. Even if Speedpay
and Quick Collect are both in place, defendants can avoid being charged any convenience fee by paying
http://apps.cfwnet.org/ecouncil/printmc.asp?id=13039&print=true&DocType=Print 10/6/2010
Page 2 of 2
their outstanding balance in person.
As the Department has started the process to identify the needs of a more effective case management
system, a decision has been made to limit future financial investments in CourtView to costs that are
required to continue operating. The Department in turn has looked for alternative solutions for system
enhancements that are not required, but are more cost effective. Limiting expenditures in this way will help
to maximize the financial resources reserved in the Court Technology Special Trust Fund for required
projects and a new system, which will include an e-payment system interface.
FISCAL INFORMATION /CERTIFICATION:
The Financial Management Services Director certifies that the Municipal Court Department responsible for
collection and deposit of funds due to the City.
FUND CENTERS:
TO Fund/Account/Centers FROM Fund/Account/Centers
GG01 481306 0381000 $10,000.00
CERTIFICATIONS:
Submitted for City Manager's Office by: Charles Daniels (6183)
Originating Department Head: Deidra Emerson (6711)
Additional Information Contact: William Rumuly (6736)
ATTACHMENTS
1. 20100113164239.pdf (CFW Internal)
http://apps.cfwnet.org/ecouncil/printmc.asp?id=13039&print=true&DocType=Print 10/6/2010
FORTWORTH
ROUTING AND DATE IN INITIALS DATE OUT
TRANSMITTAL SLIP
TO
1. Deidra Emerson, 3IZ3I 0
Director
2. Marty Hendrix
City Secretary (if an 2 3 4
addition/attachment to
an existing contract)
Q REC ED o
❑ As Requested "'
Li For Your Information
24 201:
x Signature and Recording
❑ Comment & ��C1TY SECRETARY}, yea
❑ File 49-`
Attached is the original copy of the Western Union Speedpay Business
Requirements/Statement of Work for your review and signature. Actual document sign
off should be completed by the Department Director.
This document should be filed with the existing Western Union/Municipal Court City
Secretary record (CSCO #41124) for comprehensive recording/reporting. This outlines
details specific to the business requirements and does not amend or change the actual
contract for Western Union services.
Please contact Kendra Noble at 817-392-2467 upon completion.
Thank you
Dakisha Boone
Assistant Municipal Court Director
Municipal Court Services Department
Business Requirement/Statement of Work
Routing
City of Fort Worth Municipal Court
Speedpay Business Requirements
Project Manager: Shaina Simeon
Last Update: January 18, 2011
OFFICIAL RECORD
CITY SECRETARY
FT. WORTH, TX
paymentsUNION
global business
UNION
global business payments
Table of Contents
1.0 Client Overview................................................................................................................................3
2.0 Project Overview..............................................................................................................................3
3.0 Contact Information..........................................................................................................................4
4.0 Production Environment...................................................................................................................4
5.0 General Configuration......................................................................................................................5
6.0 Extranet............................................................................................................................................7
7.0 IVR....................................................................................................................................................8
8.0 Internet.............................................................................................................................................9
9.0 Customer Validation.......................................................................................................................11
10.0 Payment Posting............................................................................................................................12
11.0 Processing......................................................................................................................................13
12.0 Connectivity....................................................................................................................................14
13.0 Financial Agreements and Billing...................................................................................................15
AppendixA: IVR Call Flow.......................................................................................................................16
AppendixB: Confirmation Emails ............................................................................................................34
Appendix C: Western Union Contact Roles.............................................................................................36
Appendix D: Communication Plan ...........................................................................................................36
Appendix E: Change Control Policy.........................................................................................................37
Appendix F: Firewall Change Policy........................................................................................................38
Appendix G: Special Processing Requirements......................................................................................38
Appendix H: Special Support Instructions................................................................................................38
Proprietary and Confidential Page 2 of 38
City of Fort Worth Municipal Court Speedpay Business Requirements
globalUNION
business payments
1.0 Client Overview
The Fort Worth Municipal Court hears cases of city ordinance and code violations, parking and traffic
violations and school attendance violations.
2.0 Project Overview
Project Name Project Description EFO Call and Dates Client Project Signoff
City of Forth Worth's initial Master Call 775742
implementation includes the IVR and Opened 1114,2010
1 New Client Implementation Internet.The payment type options will be Deployed
ATM and Credit Card. The extranet will be Go Live
used for reporting/reconciliation only.
2.1 Legend
Indicates new or modifications to existing specifications
Indicates N/A or obsolete specifications
2.2 Project Signoff:
I hereby acknowledge that I have read this document in its entirety and am in agreement with its
contents. I further acknowledge the deliverables and resources that City of Fort Worth Municipal
Court must put forth in order to meet the project scope. I understand that if these resources and
deliverables are not set forth or if there are scope changes, the project is at risk of delays.
Project Title:
Name: ��IdVZL �+�sv�l
Date:
Signature: v°
Please fax signed copies to Shaina Simeon at 212-949-0949.
OFFICIAL RECORD
CITY SECRETARY
FT. WORTH, TX
0 0 No MON
Proprietary and Confidential Page 3 of 38
City of Fort Worth Municipal Court Speedpay Business Requirements
globalUNION
payments
3.0 Contact Information
City of Fort Worth Municipal Court
Name Title Project Role Office Phone Email Address
Number
William Rumuly Clerk of the Court Primary Contact 817-392-6736 William.Rumuly@fortworthgov.org
Dakisha R.Boone Assistant Director Secondary Contact 817-392-6737 Dakisha.Boone@fortworthgov.org
Deidra Emerson Director Decision Maker 817-392-6711 Deidra.Emerson@fortworthgov.org
Christina Speights Deputy Court Posting File Contact 817-392-5868 Christina.Speights@fortworthgov.org
Clerk
Suzy Atchison Sr. Info System Customer File
Analyst Contact 817-392-8783 Suzy.Atchinson@fortworthgov.org
Christina Speights Deputy Court Production& 817-392-5868 Christina.Speights@fortworthgov.org
Clerk Processing Contact
Western Union Global Business Payments
Name Title Project Role Office Phone Email Address
Number
Shaina Simeon Project Manager Primary Project 212-361-5684 Shaina.Simeon@westernunion.com
Contact
Director/Manager, Secondary Project
Jessica Abel Project Contact, Project 212-361-5644 Jessica.Abel(a)westernunion.com
Management Escalations
Olga Rombach Account Executive Sales,Contracts 954-447-9585 Olga.Rombach@westernunion.com
Thomas Kula DirectorNP,Sales Sales&Contract 847)573-1869 Thomas.Kula@westernunion.com
Escalations
Speedpay Production Support 800-252-9638, support@speedpay.com
Technical Support option 3
Leonardo Montero Manager, Production Support 800-252-9638 Leonardo.Montero@westernunion.com
Techinical Support Escalations x361-5653
Lindsay Manager, Production Support 800-252-9638 LScaranoello@westernunionspeedpay.com
Scarangello Speedpay Support Escalations x361-5654
4.0 Production Environment
Component Value
Proprietary and Confidential Page 4 of 38
City of Fort Worth Municipal Court Speedpay Business Requirements
WESTER
global business payments
5.0 General Configuration
IVR Internet
2 Site ID CTFW CTFW
3 Inst ID IVR WEB
4 Payee Code IVR WEB
5 Payment Types Credit Cards: Yes Credit Cards:Yes
ATM: Yes ATM: Yes
6 Enable Choice Change Yes Yes
7 CC Cards Accepted MC,Visa MC,Visa
8 ATM Networks STAR, PULSE,NYCE,ACCEL STAR,PULSE,NYCE,ACCEL
9 Minimum Amount System min of$1.00 System min of$1.00
10 Maximum Amount System max of$99,999.99 System max of$99.999.99
11 F.il,n
12 Fee Type Credit Cards:Included Credit Cards:Included
ATM: Included ATM: Included
13 Fee Amount $5.95 $5.95
14 1peedpay on Fc_,
AVS(must be same
15 value for credit cards and Yes Yes
offline debit)
CVV(must be same
16 value for credit cards and Yes Yes
offline debit)
17 Splits Orclude Aptly to
Value:-!
18 Account Verification Validate against Validate against
Customer.Credit Account Customer.Credit Account
19 Stop Code Validation
20 NSF Blocks N%A
21 Credit Account Velocity
Checks
22 Debit Account Velocity N/A
Checks
23 Customer Table Values N/A
to Save to Payments
24 Unauthorized Accounts N/A NSP,
25 Speedpay Verify No
Proprietary and Confidential Page 5 of 38
City of Fort Worth Municipal Court Speedpay Business Requirements
UNION
global
5.1 Miscellaneous(MIS) Payment Data
Field Field Name Data Width Read Only Value/Source Site ID Interface
ID Type of Information
Email_Addres 129 50 N A N/A Internet
s
5.2 Miscellaneous (MIS) Payment Data UI (Extranet)Settings
Field ID Field Name Label Width Field Type Read Only Position Site ID
5.3 Minimum PCI Compliance Requirements
PCI compliance requires the following minimum sign on rules for the Extranet:
Compliant Value Production Value
1 Password Expiration 90 days or less 90 days or less
2 Grace Logins 0 0
3 Minimum Length 7 7
4 Lower Case Required Yes Yes
5 Alpha Required Yes Yes
6 Numeric Required Yes Yes
7 Last Unique Passwords 4 or more 4 or more
8 Max Number Failed Attempts 6 or less 6 or less
9 Session Time Out Minutes 15 or less 15 or less
Proprietary and Confidential Page 6 of 38
City of Fort Worth Municipal Court Speedpay Business Requirements
UNION
global business payments
6.0 Extranet
The Extranet will be used for reporting and reconciliation only.
6.1 Extranet Screen Shot
AWhorrze New Search Back Menu Log OW --�-,_P�enyu�l '
Credt Card
CustomeiAmount 123456789 PaymentAmL Payment Date]1��11
Fee Amt $5.95
,Customer Information Account To Debd
Cust Name TEST_ (TEST Credit Card# XXXXXXXXXXXX7311
Addressl 1199 WATER Exp.Date I(mmyy)
- (Charge Transection)
Zip.City.State 110038 !NEW YORK NY
Phone# IAlternate Phone Name on Card TEST TEST
Joint Name
Credit Card zip 10038 !NEWYORKUser Info INY
.- TEST --
U_er to SsIMEON
User Group ADMIN
Payment Entered By
Payment Entered By EXTRANET
Print Site TEST
6.2 Extranet Screen Configuration
Component Configuration
1 Usergroups ADMIN
RECON
6.3 Customizations
Used by Status
Business Rule Technical Definition MC/Dev Call Multiple N=New
Interfaces O=Obsolete
(YIN) P=production
1 N/A N,A
OFFICIAL RECORD
CITY SECRETARY
FT. WORTH, TX
Proprietary and Confidential Page 7 of 38
City of Fort Worth Municipal Court Speedpay Business Requirements
globalUNION
7.0 IVR
City of Forth Worth's consumers will dial into the Speedpay IVR directly to make a Credit Card or ATM
payment.
See Appendix X for the IVR Call Flow.
7.1 IVR Configuration
Component Configuration
1 Spanish Prompts Enabled
2
3 Consumer Access to IVR Call Speedpay IVR directly
4 Transfer Enabled No
5 Type of Transfer
6 Transfer Hours
7 Transfer Number
8 Time Zone ET
9 Outbound Dialer
10 DTMF Transfer
11 IVR Version MasterVox
AP 1.3
7.2 Customizations
Used by Status
Business Rule Technical Definition MC/Dev Call Multiple N=New
Interfaces O=Obsolete
(Y/N) P=Production
1 Amount Owed Logic Consumer can only pay the amount in MC:
customer.amount owed. Dev:
After the consumer enters their violation
number,we will play a prompt that will
2 Violation Read-Back Logic quote the value of MIS6 to the consumer in MC: Y
order to inform them of the violation that Dev:
they are pleading guilty to by paying
through Speedpay.
Proprietary and Confidential Page 8 of 38
City of Fort Worth Municipal Court Speedpay Business Requirements
UNION
global business payments
8.0 Internet
Consumers will use the Internet to make Credit Card and ATM payments.
See Appendix X for Internet Site Flow.
8.1 Internet Configuration
8.1.1 Payment Entry Page Fields
Fields on Payment Entry Page Field Population Method Required Read Only
(Include Speedpay Table Name) (Yes/No) (Yes/No)
1 First Name Customer.Credit Firstname Yes Yes
2 Last Name Customer.Credit Lastname Yes Yes
3 Address 1 Customer.Debit Addressl Yes Yes
4 City Customer.Debit_City Yes Yes
5 State Customer.Debit State Yes Yes
6 Zip Customer.Debit_Zip Yes Yes
7 Phone Number Customer.Phone No Yes
8 Payment Amount Customer.Amount_Owed Yes Yes
9 Email Address Entered by user No No
8.1.2 Confirmation Emails (v3.4 or lower)- "One Time Payment"
Send Emails
8.1.3 Confirmation Emails- "Recurring Plan Setup"
Do not Send Emails
8.1.4 Look and Feel
Western Union Speedpay Banner and Footer
Client Provided Logo
8.1.5 Links and Buttons
"Return to Home" on Confirmation Page: Return Customer to the Western Union
Speedpay Login Screen.
"Cancel" Buttons: Return customer to the previous page.
Proprietary and Confidential Page 9 of 38
City of Fort Worth Municipal Court Speedpay Business Requirements
globalUNION
8.2 Customizations
Used by Status
Business Rule Technical Definition MC/Dev Call Multiple N_New
Interfaces(Y/N) O=Obsolete
P=Production
Consumer can only pay the amount in
customer amount owed. The
1 Amount Owed Logic Payment amount field will pre- MC: N
populate with customer.amount_owed Dev:
and will not be editable by the
consumer.
After the consumer enters their
violation number.we will play a
Violation Read-Back prompt that will quote the value of MC:
2 Logic MIS6 to the consumer in order to Dev: Y N
g inform them of the violation that they
are pleading guilty to by paying
through Speedpay.
Proprietary and Confidential Page 10 of 38
City of Fort Worth Municipal Court Speedpay Business Requirements
UNION
global
9.0 Customer Validation
9.1 Customer File Import
9.1.1 Customer File Standards
Files should contain a full replacement of all customer data
Files should have fixed length fields
Files should have fixed length records
Records should terminate with a carriage return and line feed (CR/LF)
Files should be ASCII text
There should not be a header or footer in the file
The file should be transmitted to Speedpay via FTP
The file should be PGP encrypted
The file should be sent before 9:00 AM ET, files received after 9:00 AM ET will be
processed after 9:00 PM ET
9.1.2 Customer File Configuration
Component Configuration
1 New file or Modification: New
2 Full File or Delta File: Full
3 File Name: CFW-WUSPEED-yyymmdd.txt
4 HN
5 Multiple Files per day: No
6 File Transmission Time: 7:30am
7 File Transmission Schedule: Monday-Friday
8 Approx Record Count: Min:
Max:
Primary-Suzy Atchison/System Administrator—(817)392.8783
9 Import Success Alert suzv.atchison fortworthgov.org
Notification: Secondary-Deon Fingers�DBA—(817)392-2619
Harvie.Fingers@fortworthgov.org
10 Import Warning Alert Support@westernunionspeedpay.com
Notification:
11 File Layout Fixed Length
12 IVR Validations: Customer.Amount Owed
13 Internet Validations: Customer.Amount Owed
14 Special Import RUIeS: None
15 Populate Unauthorized No
Accounts:
16 Special Instructions. None
Proprietary and Confidential Page 11 of 38
City of Fort Worth Municipal Court Speedpay Business Requirements
UNION
global business payments
9.1.3 Customer File Layout
Max File Speedpay Customer
Field Name Allowable Positions/ Table Field Field Description
Length Field#
SITE 4 1-4 SITED CTFW
This is the customer's receivable account
ACCOUNT 22 5.27 CREDIT—ACCOUNT number. Can be 0 or space filled, right
justified.
FIRSTNAME 15 28-42 CREDIT_FIRSTNAME Customer's first name,left justified.
LASTNAME 15 43-57 CREDIT_LASTNAME Customer's last name,left justified.
ADDRESSI 40 58.97 DEBIT ADDRESSI This is the address associated with the
account number,left justified.
ADDRESS2 40 98-137 DEBIT_ADDRESS2 This is a second address field,left justified.
CITY 25 138-162 DEBIT CITY Customer's city,left justified.
STATE 2 163-164 DEBIT STATE Customer's state
ZIP 9 165-169 DEBIT ZIP Customer's zip code
AMOUNT This field consists of up to 15 characters,a
OWED 18 170-187 AMOUNT OWED decimal point and 2 characters beyond the
decimal point,space or zill fill,right justified.
This field will contain the specific violation
MIS6 25 188-212 MIS6 that the consumer is pleading guilty to. 25
character limit. Left justify.
10.0 Payment Posting
10.1 Client will use Speedpay Reports for reconciliation.
1 -10100-01 MEMO
Proprietary and Confidential Page 12 of 38
City of Fort Worth Municipal Court Speedpay Business Requirements
UNION
global business payments
11.0 Processing
Primary
Process Processing Job Name Days Time Details
Site
1 Customer File CFTW IMPORT M-F 7.ESTM Customer file import
2 Credit Cards CFTW CCARDS M-F 6:OOPM
EST
3 CC FD CFTW CCARDS FD M-F 6:OOPM
EST
4 ATM FD CFTW ATM FD M-F 6:0013M
EST
5 Funds Distribution CFTW FUNDSDISTR M-F 6•ESTM JPMorgan Chase Fundsdistr File
Emails are sent to:
6 SuccessReports CFTW SUCCESSREPORTS M-F 6:OOPM ap invoices(c)fortworthgov.orgEST Christina.Speights@fortworthgov.org
/_
Proprietary and Confidential Page 13 of 38
City of Fort Worth Municipal Court Speedpay Business Requirements
globalUNION
12.0 Connectivity
Connectivity is made through the Public Internet over Secure Port 443 for the customer service desktop
application. All packets sent will be SSL with 128-bit encryption. The application for the customer
service desktops and the FTP site are locked down in the Speedpay firewall based on the source IPs
provided. Locking down the CSR application according to an individual IP address or range of IP
addresses ensures that the individuals attempting to access your Speedpay application are truly
physically located at your premise and are not impersonating your personnel, current or former
employees trying access the information from off client premise.
Connectivity Notes
1 Extranet&Reports 12.181.197.100
Protocol:FTP
Host:ftp2.speedpay.com
2 Speedpay FTP Site
Password: Provided Verbally
See EFO#XX
Proprietary and Confidential Page 14 of 38
City of Fort Worth Municipal Court Speedpay Business Requirements
UNION
global
13.0 Financial Agreements and Billing
1 Billing Model Convenience Fee
2 Rate $5.95 Convenience Fee
3 Single Settlement ATM
Credit Cards
4 Net Settlement Yes
5 ACH Agreement WUPS owned ODFI Agreement with JPMorgan Chase
WUPS owned Agreement with{STAR.PULSE,NYCE,ACCEL}
S AR I3
6 ATM Agreement PULSE ID:
NYCE ID;
ACCEL IDI
7 Credit Card Model Chase Paymentech Submitter Model
Site ID:CTFW
8 CC Agreement Merchant ID Visa/MasterCard:
Merchant Prwessor:
Site ID:CTFW
9 Client Bank Bank Name:
Routing Number:520101023
Account.last 4: 3903
Proprietary and Confidential Page 15 of 38
City of Fort Worth Municipal Court Speedpay Business Requirements
UNION
global
Appendix A: IVR Call Flow
Introduction <PreIntro>
"Welcome to Western Union Speedpay,for Speedpay 3.4
English,please stay on the line.Para 2 Continue in Spanish
continual,en Espanol oprlma el dos."
(optional)
NOTE:
When"transfer"Is
enabled,there is an
option of pressing"0"
at any point in the call, <Intro>
to transfer the caller. "Wdh Spei.you can pay your Cdv of Fort Worth Municipal Court cases using your Denotes Custom Prompts
MasterCard or Visa card,or your ATM or debit card with the STAR,PULSE or NYCE logo-There
is a$5.95 fee for using this service.This fee is in addition to any fees charged by your financial
T-NSFER_DUR1NG_PROMPf institution.Please note that a payment made through the Speepday IVR on any case that is
FALSE cumently without a Plea constitutes a plea of'NO CONTEST',waives your right to a tial by
judge or jury,and waives the filing of a formal complaint Ajudgment of GUILTY will be entered DenotesCustom Call Flow
against you and a conviction for the of enselsj will be reported to the Department of Public or Customization
Safety.A conviction may appear on either a drivers license record or criminal record. Please
be sure to notate your confirmation number given at the end of the cat. it is strongly encouraged
that persons paying cases In warrant status should keep a copy of their confirmation number
with them at all times for no less than 30 days.Please allwr 24 hours for posting of payments
made after 5 00 pm Monday through Thursday.Allow an addlhonai 48 hours for payments
processed on Friday after 5'.00 pm,Saturdays.Sundays and Holidays."
<EnterAcctNum>
"Please enter your case number IN
Follow
ed by the pound sign."
Account 2 "You entered XXX.If this is correct,
Validation press 1.To re-enter,press 2."
(optional)
READBACK CREDIT_ACCOUNT
TRUE
NOTE: 1
Validation of the credit
account against the
Customer table is
optional.
<Ho Id Forced i tLo okup>
"Please hold while we lookup your
ase number.'
CREDITLOOKUPHOLD_PROMPT
TRUE
NO NOTE:On the third failed attempt the
caller is sent to Unable To process
Is
this a valid account <InvalidAcctNurn>
number? "I'm sorry.The case number you
entered is not valid."
<TIVAgain>
YeS "Please try again."
<Citation Prori
"Based on the case number you have
Provided,our current records reflect the
Following:[MISXX] Please note that you
will need to enter the case number for
each violation separately."
b
7d e
ead back to the consumer
in this prompt.
Go to
Speedpay on
File
Proprietary and Confidential Page 16 of 38
City of Fort Worth Municipal Court Speedpay Business Requirements
paymentsUNION
global business
Speedpay Does
On File a previous Speedpay
payment exist for this
account?
NOTE:
The Speedpay On File NO
functionality is optional.
ALLOW_PAY_VIA_LAST
FALSE SPEEDPAY ON FILE
NOT USED
IF
Is the
account authorized for
only one payment
type?
No Yes
IF
<Cu rrentPym tOpti on s>
"You currently have the following
payment options:"
<PymtOptionsATM>
"To pay with an ATM or
debit card..."
<PymtOptionsCC>
"To pay with a credit card..."
<PymtOptionsFlip>
"To pay with an ATM,debit,or
credit card..."
...followed by"...press V.,
"...press 2"etc. <1PymtSingle0ptionAvailab1eCC>
"Your current available option is to pay
Payment with a credit card."
Options <PymtSingleOptionAvailableATM>
"Your current available option is to pay
with an ATM or debit card."
<PymtSingleOptionAvai IableFl i p>
Your current available option is to pay
with an ATM,debit or credit card."
Go to
Card/Bank
Info
Proprietary and Confidential Page 17 of 38
City of Fort Worth Municipal Court Speedpay Business Requirements
UNION
global business payments
Proprietary and Confidential Page 18 of 38
City of Fort Worth Municipal Court Speedpay Business Requirements
UNION
globalpayments
<EnterATMCardNom>
Card "Please enter your ATM or debit card number
Information followed by the pound sign."
<EnterCCNum> 1
"Please enter your credit card number
2 followed by the pound sign."
<EnterATMCCNum> NOTE:On the third failed attempt the
IF ATM_CC_INTERFACES
"Please enter your ATM,debit,or credit card taller is sent to Unable To Process
number followed by the pound sign." CONTAINS"IVR"
<InvalidCardNum>
"You entered XXX.If this is correct,press I. "I'm sorry.The card number you
To re-enter,press 2."(optional) entered is not valid."
READBACK_CARD_NUMBER NO
TRUE/FALSE <I Thisc earcard type
1 "1'm sorry.This credit card type is not
NOTE:A valid card number accepted."
must be between 4 and 22 <TryAgain>
numbers In length. ATM "Please try again."
cards are validated against Is Is
the BIN table.Credit cards the card number NO this an ATM Bin
are validated for card type valid? error?
(AMEX,VISA,etc)and with a
Mod 10 check.
Yes <ATMBINError>
YeS "I'm sorry.The card number you entered is not
valid."
From Can <VelocityATMCCFailure>
Speedpay this card info NO 10 "I'm sorry.The card number you entered cannot be
On File be used? DEBIT_VELOCITY_COUNT used to make a payment."
DEBIT VELOCITY DAYS <VelocityPerATMCCFailure>
"I'm sorry.The card number you entered cannot be
Yes CREDITS_PER DEBIT—VELOCITY COUNT used to make a payment."
CREDITS_PER_DEBIT_VELOCITY DAYS <UnauthorizedCard>
"I'm sorry.The card number you entered cannot be
What used to make a payment."
type of card Is
ATM it? Credit
Card Card <DebitFailNoOptions>
only only 'To enter new account information,press 1.
To end this call press 9 or simply hang up."
<DebitFailOptions>
"To enter new account information,press 1.
ATM Or To choose a different payment type,press 2.
Credit To end this call press 9 or simply hang up."
IF Card 2
Payment Type Payment Type 9
=ATM =CC
Go to Go to
Payment Hang Up
Go to Go to Options
Payment Choice
Amount Change Is
previous Go to
expiration date Yes CVV
valid?
No
From
Payment
Error& n Da
"Please enter the 2-digit month and 2-digitChoice
Change year of the expiration date found on your
1701 card followed by the pound sign."
2 "You entered XX/XX.If this is correct,press
1.To re-enter,press 2."(optional)
READBACK_EXPIRATION_DATE
TRUE/FALSE
1
Is the NOTE:On the third failed attempt the
date entered>= NO 0 caller is sent to Unable To Process
today?
<InvalidExpDate>
"I'm sorry.The expiration date you
entered Is not valid."
Yes
<TryAgain>
"Please try again."
Go to
AVS
Validation
Proprietary and Confidential Page 19 of 38
City of Fort Worth Municipal Court Speedpay Business Requirements
globalUNION
payments
AVS <EnterAVSZip>
Validation "Please enter the 5-digit zip code of the billing 14
2 address for this card followed by the pound sign."
"You entered XXX.If this is correct,press 1.To re-
NOTE: enter,press 2."(optional)
READBACK_AVS_ZIP
AVS validations are TRUE
optional.No validation
is performed at the
time of entry other than 1
for the correct length.
Validation occurs at the
time the payment is
processed.
Is <Invalid"SZip>
it 5 characters in Nom "I'm sorry.The zip code you entered is
length? not valid."
NOTE:On the third failed attempt the
caller is sent to Unable To Process
<TryAgain>
"Please try again."
Yes
cvv
Validation
<EnterCVY>
"For your protection,we require an
NOTE: additional verification code.This 3-digit
code is located on the back of the card
CVV validation is 2 on the signature line,Immediately after
optional.No validation your 16 digit card number.Please enter
is performedat the the 3 digit verification code followed by
time of entry other than the pound sign."
for a correct length.
Validation occurs at the "You entered XXX.If this is correct,press 1.
time the payment is To re-enter,press 2."(optional)
processed.
1
Is
it 3 characters In
length?
No
Yes
NOTE:On the third failed attempt the
caller is sent to Unable To Process
<InvalidCV V>
"I'm sorry.The verification code you
Go to
entered is not valid."
Payment <TryAgain>
Date "please try again."
BACK CVV
TRUE
Proprietary and Confidential Page 20 of 38
City of Fort Worth Municipal Court Speedpay Business Requirements
UNION
7- 77��
global business payments
<DebitVerify>
Choice "We have determined that the card you have
Change presented may be an ATM or debit card.To
continue processing through the ATM or debit
card network,press 1.For more detailed
information,press 2."
2
1
<DebitDetails>
"This option is only offered to customers
whose cards can be processed through a
debit card network.Often these cards can
also be processed through the credit card
networks.This is very similar to a store clerk
who asks you debit or credit when you
present your card.To continue processing
1 through the debit card network press 1.To
make a different choice press 2."
2
<DebitChoice>
"To process this transaction as a debit card,press
Payment Type
1.To process this transaction as an ATM card,
Go to
=ATM 1 Of 2 press 2.To process this transaction as a credit 9� Hang Up
card,press 3.If you would like to pay using a
different payment type,press 4. To end this call
press 9 or simply hang up."
<DebitChoice NoOptions>
"To process this transaction as a debit card,press
1.To process this transaction as an ATM card,
press 2.To process this transaction as a credit
card,press 3.If you would like to pay using
different account information,press 4. To end this
call press 9 or simply hang up."
3
4
Payment Type
=CC
Go to
Card Info
Go to tDate
Go to
Payment Payment
Amount Options
Proprietary and Confidential Page 21 of 38
City of Fort Worth Municipal Court Speedpay Business Requirements
WESTERN
777:
global business payments
Is
future dating allowed
Payment for this payment
Date type?
NOTE: N 0
Future dating is
optional.Payments
cannot be back-dated.
Scheduled payment date
=TODAY
Go to
Payment
Amount
J�
Proprietary and Confidential Page 22 of 38
City of Fort Worth Municipal Court Speedpay Business Requirements
UNION
global7�
Payment Was
Amount amount owed already
read back?
V
Current Amount nJp
not read to thef it is$0.00.
4tAmount�D�ue >-No
will
NOTE; Yes ays have a balance
Total Amount Owed=
Current Amount Owed
+Late Charge
<CurrentAmtDue> �
o e:Consumer can "The current amount due is..."
only pay
customer.amou
Speak:Amount Owed
Ir
<PayAmt>
"To pay this amount,press 1."
READBACK_PAYMENT_AMOUNT
FALSE
1
Is NOTE:On the third failed attempt the
ount entered No caller is sent to Unable To Process
valid?
<InvalidAmt>
1 Note: Amount is nt�valid if , "I'm sorry.The payment amount you
i it falls between system entered is not valid."
, min of$1.00 and system
Yes max of$99,999.99
ustomer.Amount_Owed
greater than system
ax and less than
Go to stem min,then go to eyment Error. <AmtMinIs> <AmtMaxIs>
Pr Go
"The minimum "The maximum
payment allowed I payment allowed is..."
Speak:Min Payment Speak: Max Payment
Amount Amount
Unable To
Process
OFFICIAL RECORD
CITY SECRETARY
FT. WORTH,TX
Proprietary and Confidential Page 23 of 38
City of Fort Worth Municipal Court Speedpay Business Requirements
globalUNION
<PreConfirmAmt>
Preconfirm "You have entered a payment in
the amount of...
Speak:Payment Amount
<PlusFeeOf>
"The Western Union Speedpay
convenience fee will be...
Speak:Fee Amount
I ForTotalOf>
"...for a total amount of..."
Speak:Total Amount
Is
payment date>
today?
No
<ToProcess> Go to
To complete this transaction, 9 Payment
please press 1.Otherwise,press 9:" Error
1
Process Is
Payment this an ACH Yes---O- Yes
payment?
RECORD_CUST
FALSE
name and say'Yes'after Lhe tone.Form
No
No
<HoldForProcess>
"Please hold for your confirmation number."
<Hol d ForProcess N oteATM>
"Please note that it may take up to a minute
to complete this transaction."
<HoldForProcessNoteCC>
"Please note that it may take up to a minute
to complete this transaction."
PROCESS PAYMENT
Was Go to
the payment Nom Payment
processed? Error
Yes
Go to
Confirmation
Proprietary and Confidential Page 24 of 38
City of Fort Worth Municipal Court Speedpay Business Requirements
UNION
global business payments
Payment Did
Error the caller cancel the
transaction?
No
Was It <DuplicatePayment>
a duplicate --Yes "This transaction has not been completed.A
Payment? payment in the amount of..."
Speak:Total Amount
Is <DuplicatePaymentFuture>
payment scheduled for -NO-0- ..has already been scheduled on
today? this account for...'
Speak:Payment Date
Yes
Yes NO
<D upl icate Paym entTo d ay>
has already been scheduled on
this account today."
<VerifyError>
"Your transaction could not be completed due
to Information provided by your financial
Was It Institution.You have a right under the Fair
a Verify Alert Yes Credit Reporting Act to know the information
failure? contained in your credit file a[the consumer
reporting agency.Questions regarding such
information can be directed to TeleCheck at
800-366-2425."
No
Is Can
payment type Yeses we Nip this card to Yes,
ATM? CC?
ATM_CC_INTERFACES
CONTAINS"IVR"
Payment Type
=CC
No
<C h o i ce C h a n g eAT M F a i l>
"We need to collect additional
Information before we can complete
<CancelledPayment> <TransNotProcessed> your transaction."
"Your payment has been "I'm sorry.I am unable to No
cancelled." complete your transaction."
Go to
Expiration
Date
<Pay m ent P rocessFa i I NoOptions> 14
"If you would like to try again using different
account Information,press 1.To end this call
press 9 or simply hang up."
<Paym entPro cess Fa i IO ptions>
"If you would like to try again using different
account Information,press 1.If you would
like to try again using a different payment
type,press 2.To end this call press 9 or
simply hang up."
2 9
1
Go to Go to Go to
Payment Bank/Card Hang up
Options Info
Proprietary and Confidential Page 25 of 38
City of Fort Worth Municipal Court Speedpay Business Requirements
UNION
global business payments
CC/ATM
Payment
Confirmation
CC Payment Type ATM
(Payment:
mount=
Amount+Fee
Is <Confirml>
a ment date> "Your transaction is complete.Your
P Y confirmation number is..."
today?
Speak:Payment ID
CONFNUM_SLOWREAD
TRUE/FALSE
No
<COnfirmATM2>
"Your next card statement will show a
<Confirml> transaction in the amount of..."
"Your transaction is complete.Your
confirmation number is..." Speak:Total Amount
Speak:Payment ID
<Conf rmCC2>
"Your next card statement will show a
transaction in the amount of..." 1
Speak:Total Amount
Is Is
fee amount Fee amount
0? 0?
No No
Yes Yes
<ConfirmCCFee> <ConfirmATMFee>
"...which includes a Western Union '...which includes a Western Union
Speedpay convenience fee of..." Speedpay convenience fee of..."
Speak:Fee Amount Speak:Fee Amount
<ConffrmCCPmt> <ConfirmATMPmt>
"...for payment onto your City of Forth "...for payment onto your City of Forth
Worth Municipal Citation." Worth Municipal Citation."
<Confrrmlteplay>
"Again,for your records,your
CONFNUM_REPLAY Confirmation number is..."(optional)
TRUE Speak:Payment ID(optional)
<Confi rm N oSecon d Payment>
To repeat this message,press 1.To end this
call,press 9 or simply hang up."
9
Go to
Hang up
Proprietary and Confidential Page 26 of 38
City of Fort Worth Municipal Court Speedpay Business Requirements
globalUNION �7777�
Unable To <UnableToProcess>
Process "I'm sorry.I am unable to
complete your transaction."
Is
Transfer transfer
enabled? CAN_TRANSFER
FALSE
No
<Goodbye>
"Thank you for calling.
Goodbye."
Goodbye
IF
(::Hang Dup
Proprietary and Confidential Page 27 of 38
City of Fort Worth Municipal Court Speedpay Business Requirements
globalWESTER
Appendix B: Internet Site Flow
Login Screen
WESTERNI I'
UNION
:1--n:7SPEED• ORTWORTH.Welcome to the Western Union Speedpay payment system for the city of Fort Worth Municipal Court. �There is a$5.95 fee for using this service.Payments made after 06:00 PM ET will be posted the fallowing business
day.
Please enter your City of Fort Worth Municipal Court Citation Number in the field below.
Citation Number:
SUBMIT
• Change "citation"to "Case Number" in the last sentence and as the label for the account
field.
OFFICIAL RECORD
CITY SECRETARY
FT. WORITH,TX
Proprietary and Confidential Page 28 of 38
City of Fort Worth Municipal Court Speedpay Business Requirements
------------------
WESTERNI I V!
UNION
global business payments
Usap,e Agreement Screen
WESTERNI 1*
UNION1 I
�-oPEEDPAY'
You are about to use the Wasb,00 U—V Sdpay(D service to sand I Ply—to the City V Fart Worth bl—ldpM Cwn from your c,ado,candor debit card
Th-f-for use of the Western Von-1,aedpay re—,is$5.95
PI—a nota,any payments ro,d,after 06.00 PSN E 1,iV be p-ad to your —ot the f,P,—g business day.
Your bank.,d a,-.,t M1 sha..—,Ia a,."f.,th.total amount of your—t,which,01 indude—applicable 11—m U,:,,f-However,in addtion to ffi.11—un-a,f.....may be Marged a service f..,—h advance f..,u
rh.rby o—on.PI—.shad:.�t,your fina—al ortt,t,-og,,d,,g any addo,...I f—Mat may apply.
V),,t...Union is not responsible to,any errors in the iofor —n You v—da to the system t),,h this Website.
FORTWORTH,
a Add the following verbiage below the fee sentence:
• "Based on the case number you have provided,our current records reflect the following: [Populate with value of
Customer.MIS6.] (Please note that you will need to enter the case number for each violation separately).
I understand that my payment on any citation that is currently without a plea constitutes a plea of"NO CONTEST".
waiver of right to a trial by judge or jury,and waives the filing of a formal complaint. I understand that a judgment of
GUILTY will be entered against me and a conviction for the offense(s)will be reported to the Department of Public
Safety. A conviction may appear on either a driver's license record or criminal record.
Please retain your receipt for your records. It is strongly encouraged that persons paying cases in warrant status
should keep their receipt(s)with them at all times for no less than 30 days.
Please allow 24 hours for posting of payments made after 5:00 pm Monday through Thursday. Allow an additional 48
hours for payments processed on Friday after 5:00 pm.Saturdays,Sundays and Holidays.
Proprietary and Confidential Page 29 of 38
City of Fort Worth Municipal Court Speedpay Business Requirements
-------------------
UNION
global business payments
Pa ment Options Screen
UNIONWESTERNI
,.
eayby PULSE or AC ELl,g-0aV:eapaymentusinpyouraedRprde6Rwrd.YlesternUnionSpeedpayaaeptrVisaandrlasterCardprdehitcardbrandetlwRh FORTWORTH.
a STAR,PULSE or ACCEL logo.
One-Ytme Payment
Data Entry Screen
WESTERNI I'
UNION
make
Welcome! y y FORTWORTH
®
Welcome to Western Union Speedpay's easy way to pay!With this service,you will be able to
make payments directly out of our credit or debit card account.
First Name,Last Name: TestTest
Account Address Line 1 199 Water Street
or P.O.Box number: _
City,State,Zip: New York NY_10038
Payment Amount: 250.2.5__
Fee Amount: 5 95 To use this service you will he charged a fee of
$5.95
Total Payment Amount: 256.75
Card Number:
Card Expi�raboo�nD�ate: Month Year
,,
STARMMM 0 77
Continue Cancel
• Enable CVV.
Proprietary and Confidential Page 30 of 38
City of Fort Worth Municipal Court Speedpay Business Requirements
global ------------------
UNION
Choice Chan e Pae 1
WESTERNI I'
UNI
—= ,SPEEr
PAY
You have requested to make a paymentto your account with the following information; ®
First Name: Test
Last Name: Test
Billing Address: 199 Water Street
Billing City: New York
Billing State: NY
Billing Zip: 10038
Email Address:
Payment Amount: $250.25
Fee Amount: $5.95
Total Payment Amount:$256.20
Card Number: **** —****0066
Card Expiration Date: 3/2012
We have determined that the card you have
presented isa ATM or debit card.To
continue processing through a debit
network such as STAR,NYCE,PULSE or
ACCEL click Make payment,otherwise clic:
Make changes.
Make Payment Make changes Cancel
Proprietary and Confidential Page 31 of 38
City of Fort Worth Municipal Court Speedpay Business Requirements
globalUNION
Choice Change Pae 2
WESTERNI I'
UNI
'AiosSPEED• .
You have requested to make a payment to your account with the fallowing information: ®
First Name: Test
Last Name: Test
Billing Address: 199 Water Street
Billing City: New York
Billing State: NY
Billing Zip: 10038
Email Address:
Payment Amount: $250.25
Fee Amount: $5.95
Total Payme nt Amount:$256.20
Card Number: *—1—.'*0066
Card Expiration Date: 3/2012
Please select one of the payment types below and press Make Payment to process.
Card type: ("Debit OCredit OATM
Make Payment Cancel
Proprietary and Confidential Page 32 of 38
City of Fort Worth Municipal Court Speedpay Business Requirements
globalWESTER
7,7,
payments
Credit Card 0n1Pane
WESTERN
UNIONI,
You have requested to make a payment to your account with the following information: ®
First Name: Test
Last Name: Test
Billing Address: 199 Water Street
Billing City: New York -
Billing State: NY
Billing Zip: 10036
Email Address:
Payment Amount: $250.25
Fee Amount: $5.95
Total Payment Amount:$256,20
Card Number ----""0066
Card Expiration Date: 3/2012
Make Payment Cancel
Confirmation PaUNIe
WESTERNI I'
rD.
Thank you Por yeer payment! b FO RT Wo Rx Ha
Your payment made on 12/22/201D for the amount of 5256.20 and fee in the amount of 595 from card number ........... has been successfully submitted.
Th,Westem Union Spaedpaymnfinnadon number for this-acbonis 100137
Please pnnt this page for your remrds.
PR'iM THIS PAGE
• Add "Make Another Payment' link to this page that will take the consumer back to the
Speedpay Login Screen.
OFFICIAL REeOKD
CITY SECRETARY
Proprietary and Confidential Page 33 of 38
City of Fort Worth Municipal Court Speedpay Business Requirements
WESTERN
global
Appendix B: Confirmation Emails
Email Type Email Message Interface
Subject: {City of Fort Worth Municipal Internet:Yes
Court] Payment Confirmation
Dear<Name>,
This is to confirm that an ATM payment
for<payment amount>,which includes a
Western Union Speedpay convenience fee
of<fee amount>,was made to your
{client]account ending in
[Payments.creditAccountLast4] using the
card ending in
[Payments.debitAccountLast4].
Confirmation Number:
[payments.paymentld]
Scheduled Payment Date:
[Payments.scheduledPaymentDate]
10 ATM Payment Payment Amount:
[Payments.paymentAmount]]
Fee Amount: [Payments.feeAmount]]
Last 4 of Card:
[Payments.debitAccountLast4]
Please contact{City of Fort Worth
Municipal Court ]if you have any
questions.
Sincerely,
{Western Union Payment Services]
Please note: This email message was
sent from a notification-only address that
cannot accept incoming email. Please do
not reply to this message.
Proprietary and Confidential Page 34 of 38
City of Fort Worth Municipal Court Speedpay Business Requirements
globalUNION
payments
Email Type Email Message Interface
Subject: {City of Fort Worth Municipal Internet:Yes
Court] Payment Confirmation
Dear<Name>,
This is to confirm that a Credit Card
payment for<payment amount>,which
includes a Western Union Speedpay
convenience fee of<fee amount>,was
made to your{client]account ending in
[Payments.creditAccountLast4] using the
card ending in
[Payments.debitAccountLast4].
Confirmation Number:
[payments.paymentld]
Scheduled Payment Date:
[Payments.scheduledPaymentDate]
11 Credit Card Payment Payment Amount:
[Payments.paymentAmount]]
Fee Amount: [Payments.feeAmount]]
Last 4 of Card:
[Payments.debitAccountLast4]
Please contact{City of Fort Worth
Municipal Court ]if you have any
questions.
Sincerely,
{Western Union Payment Services]
Please note: This email message was
sent from a notification-only address that
cannot accept incoming email. Please do
not reply to this message.
Proprietary and Confidential Page 35 of 38
City of Fort Worth Municipal Court Speedpay Business Requirements
globalUNION
Appendix C: Western Union Contact Roles
Western Union Project Manager:Responsible for all project related aspects, including, but not limited to:
Scope Definition, Scheduling, resource assignment, project execution, and project documentation. It is
important to note that the project manager is not responsible for production issues. These issues are the
responsibility of Western Union Payment Services Technical Support.
Sales Person:Responsible for contract and billing issues, as well as acting as a liaison between external
vendors and the client.
Western Union Payment Services Application Development:Develop and code business rules that are
specified by the client. Coordinate with the quality assurance department to resolve any deficiencies in the
code.
Western Union Payment Services Quality Assurance:Edit and validate all code written by the application
developer. Create use cases and test plans and determine if the code is performing as the specifications
intended it to.
Western Union Payment Services Network Engineering:Responsibilities include NATing of the site and
implementing the firewall rules.
Western Union Payment Services Integration Group:Responsibilities are assigning the production URL and
creating the production database. In addition the senior integration specialist is will deploy the application,
set up alters and scheduling processing jobs.
Western Union Payment Services Technical Support:The main responsibility of the Technical Support group
is to respond and resolve production issues. Please be sure to read the Support documentation provided to
learn how to contact Technical Support.
Escalation Points:Project Management Director will serve as the escalation point for Project Management
issues. Sales Director will serve as the escalation point for Sales or Contract related issues. Manager,
Speedpay Support will serve as the escalation point for production related Support issues.
Appendix D: Communication Plan
The Communication Plan determines the information and communications needs of the stakeholders:who
needs what information, when they will need it, and how it will be given to them. The section below outlines
what method of communication will be used for the different phases of the project, as well as how information
will be communicated in certain situations.
Project Kick Off:The Project Kickoff affects all stakeholders. The purpose is to communicate the objectives
of the project, roles, and responsibilities. The Project Kickoff is held at or near the start of the project. The
method used for the Project Kickoff is a meeting conducted via a conference call.
Team Meeting:The weekly team meeting will be held. Team meetings affect all team members. It affects
sub-teams, technical teams, the project sponsor, and functional teams. The purpose of team meeting is to
review detailed plans (tasks, assignments, and action items) and determine if there is a variance against the
planned and actual timelines and output. These meetings should be held on a weekly basis. The method
used for team meetings are meetings conducted via a conference call. On site meetings, or meeting utilizing
WebEx technology will be incorporated if required and economically feasible.
Requirement Additions and or Scope Changes:New requirements or scope changes affect the entire project
team. The changes must be reviewed as they may impact deliverable dates and increase project risk.
Requirements requests, either new or changes to original requirements will only be accepted by formal
written communication.
• Development work on a project will begin once all requirements and specifications are complete and
approved.
i
Proprietary and Confidential Page 36 of 38
City of Fort Worth Municipal Court Speedpay Business Requirements
-------------------
UNION
global business payments
• Should requirements and/or specifications change during the course of development/QA/UAT, the
project timeline will be re-adjusted to reflect this.
• Should a `bug'or error in development be found during QA/UAT, the project timeline will not be re-
adjusted.
• Standard development time is approximately 15-20 business days.
• Standard QA(Quality Assurance) time is approximately 10-15 business days.
• Depending on resource availability, Development does not always begin immediately upon specification
approval.
• Depending on resource availability, QA does not always start when development has been completed.
• User Acceptance Testing (UAT) is our process to obtain confirmation that the modification or addition
meets mutually agreed-upon requirements. UAT time depends on the project at hand, but the standard
is 5– 10 business days.
• Delays due to contractual issues or resource availability may impact a project dates.
Project Questions or Concerns Outside of Project Meetings:Questions arising outside project meetings may
affect an individual or the entire team. The method of communication for answering such question is
informal, and as such email or telephone conversations can be used.
Appendix E: Change Control Policy
Change Control windows are times during which changes to the Production Environment are made.
The Change Control windows are subject to availability and your Western Union Project Manger will assist
you in assessing the level of risk associated with a particular change as well as scheduling the change.
Schedule for Low Risk Changes:Monday through Thursday from 9:00 AM to 5:00 PM ET
Schedule for Medium and High Risk Changes:
Day Change Controls Allowed Window
Monday Morning Medium Risk Change Controls 7:00 AM to 8:00 AM ET
Tuesday Morning Medium Risk Change Controls 7:00 AM to 8:00 AM ET
Tuesday Evening High Risk Change Controls 7:00 PM to 1:00 AM ET
Wednesday Morning Medium Risk Change Control 7:00 AM to 8:00 AM ET
Wednesday Evening High Risk Change Controls 7:00 PM to 1:00 AM ET
Thursday Morning Medium Risk Change Control 7:00 AM to 8:00 AM ET
Thursday Evening High Risk Change Controls 7:00 PM to 1:00 AM ET
Friday Morning Reports Changes 7:00 AM to 8:00 AM ET
(every other)
A manager must approve requests outside of these times, as they will require a change in scheduling and
resource allocation.
We will not make high-risk changes on the 15`h, 16`h or end of month. The end of the month is determined by
the last day of the month.
Highly complex changes that involve multiple interfaces, significant down time or affect multiple clients are
normally scheduled Sunday morning between 12:00 AM and 6:00 AM ET. _— -
OFFICIAL RECORD
CITY SECRETARY
Proprietary and Confidential Page 37 of 38
City of Fort Worth Municipal Court Speedpay Business Requirements
UNION
global business payments
Appendix F: Firewall Change Policy
Firewall changes are made on Wednesday mornings.
We will not make any firewall changes on the 1 st, 15th, 16th, 30th, or 31 st.
Only valid public source IP addresses can be added to our firewalls.
Private IP addresses are not routable over the internet and therefore we cannot accept them as valid source
IPs to be put into our firewalls.
Examples of IP address that cannot be added:
• 10.x.x.x
• 172.16.x.x— 172.31.x.x
• 192.168.x.x
Appendix G: Special Processing Requirements
f List mid-month, end of month and holiday processing schedule. This should be updated annually or as
needed.}
Appendix H: Special Support Instructions
(List anything that Support should know when troubleshooting or communicating with a client. Include
rollback instructions, SQL jobs and/or files, anything special set up by Deployments.}
Proprietary and Confidential Page 38 of 38
City of Fort Worth Municipal Court Speedpay Business Requirements